Legit service
I was notified of an issue and at first I was a bit skeptical about it. So I played along with the alert and called the number and spoke to a representative who had me do a few things for troubleshooting, which I did. The next day I received a call from Omar and he explained that they were going to monitor it for a day or two and then he called me back as he said he would. He then explained that he and another electrical engineer had come to a conclusion that the problem was probably outside of the house and in the power lines or meter box and they strongly suggested to call the electric company and ask them to check it out based on the information they provided. So I did and they responded immediately and sent a troubleshooter out the next day. Which they identified the problem and then they got a crew here and dug up the buried cables and repaired the damaged lines. Omar and team were spot on with this and it didn’t cost me anything but the time without power while they fixed the compromised power lines…serious kudos!!! Turns out the cables protective coating was rubbed off by rocks with shifting ground over time as the rocks were intertwined with the cables.
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