Legit service
I was notified of an issue and at first I was a bit skeptical about it. So I played along with the alert and called the number and spoke to a representative who had me do a few things for troubleshooting, which I did. The next day I received a call from Omar and he explained that they were going to monitor it for a day or two and then he called me back as he said he would. He then explained that he and another electrical engineer had come to a conclusion that the problem was probably outside of the house and in the power lines or meter box and they strongly suggested to call the electric company and ask them to check it out based on the information they provided. So I did and they responded immediately and sent a troubleshooter out the next day. Which they identified the problem and then they got a crew here and dug up the buried cables and repaired the damaged lines. Omar and team were spot on with this and it didn’t cost me anything but the time without power while they fixed the compromised power lines…serious kudos!!! Turns out the cables protective coating was rubbed off by rocks with shifting ground over time as the rocks were intertwined with the cables.
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Salvation For Your House and Neighbors’ Houses
Ting detected a power deficiency coming into my house that was a potential fire hazard to not only my house but a total of four houses on our transformer. We all were experiencing small brownouts and surges over about a two week period but none of us realized we were all having such incidents. Recently, our power company had replaced our transformer after the previous one had blown during a hurricane. When the new transformer was installed, it was calibrated (I guess that’s the proper term) incorrectly and all of our houses were at risk. But thankfully, I had Ting and they gave me the talking points to alert our power provider to the concern and they weee able to come out and repair same day.
Additionally, we temporarily lost power but we were able to prepare beforehand because I was able to alert all my neighbors before we lost power. However, if we had not had the monitoring of Ting, our outage would have been without notice and no telling how long it would have last and the damage that would have been endured!!
Therefore, I sing the praises of Ting for their lifesaving technology!!
Venessa Harris
A REAL Customer
Additionally, we temporarily lost power but we were able to prepare beforehand because I was able to alert all my neighbors before we lost power. However, if we had not had the monitoring of Ting, our outage would have been without notice and no telling how long it would have last and the damage that would have been endured!!
Therefore, I sing the praises of Ting for their lifesaving technology!!
Venessa Harris
A REAL Customer
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Works Great
Not long after we started using a Ting sensor in our home we had a whole house generator installed and they changed out our entire electrical panel for a new panel with an integrated automatic transfer switch. Tons of wiring was done and having the Ting sensor eased any of our concern that there were any issues from this major electrical project. Also we love the notifications that the Ting sends out since we travel frequently. The Ting tells us if the power is out and then amazingly it even sends a notice that the power is on and it is a backup system. Then sends a notice when the utility power is back on. The fact that it can determine the difference in power sources tells me that it is very sophisticated. Note: Full disclosure here, I am a bit upset with my Ins company right now, my latest annual invoice is 24% higher than last year!!!! I was hoping having the Ting would decrease my cost Not add to my Ins cost! Maybe they are recouping the Ting cost?
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Every home should have one!
A few weeks ago Ting notified me that there was a potential fire hazard in my house that needed immediate attention. I got in touch with fire safety team and they went right to work to find the problem. Since I had already resolved a problem in my house, there were fewer steps to take to resolve this one. It turned out to be a surge protector that was no longer protecting against surges! Normally, you can see if a protector doesn't work when the light goes out, but because this protector was blocked from view, I never noticed it! Thank goodness they did. It may seem like a minor thing, but as we know, it could have become something costly or even dangerous. My home is very important to me and I'm so glad that Ting thinks so, too!!
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Ting 😊🐞
To Whom It May Concern, When I was offered Ting originally, I thought “o great, another gadget…” But I decided to give it a chance. At first there was an issue after issue. But lately, I have to admit , I am enjoying Ting very much. It seams that as longer I have Ting, the more I’m learning about it and I’m getting more comfortable with it. It is educational, gives you information on what is happening before other companies do. That, of course, gives one “Peace of Mind.” That is pretty cool. Will keep on learning, and we will see. So far, I have been enjoying it very much. The jury is out yet, but I think the majority has been won over 😊. Warm Regards 🐞, Anastasia A. Von Maydell
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Ting
My insurance carrier offered the Ting monitor as part of our home insurance policy. As I was having some light flickering in one of our rooms and had not been able to get an electrician to diagnose the issue, I took advantage of the offer. I installed the Ting monitor and downloaded the app and was pleased to see that it recognized an issue. The Ting team worked with me to further diagnose the issue and arranged for an appointment for an electrician to correct the problem. The problem (a faulty breaker connection) was repaired and the cost was covered. I am extremely satisfied with the experience, the prompt response to the issue and the professional handling by the Ting Team.
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Very pleased
I bought a house and through my homeowner’s insurance I signed up for Ting. Thought this would be perfect to have. I got it for free.
A few weeks ago we had some strong storms and my lights flickered. Thought nothing of it bc it was a storm. Next day I was alerted through my Ting app, email and text about a fire hazard. I also had a few voicemails from them. I immediately called and the rep I worked with was Emily. Super awesome service. She monitored my homes electrical system. We did a walk through over the phone and tried to figure out the issue I had over a week or so. Turns out the power company from the transformer to my home electrical line was thin and when we have storms and Texas heat it would cause low voltage and arcing. I called the power company’s to have them to come check the lines. Sure enough 16 other residents on that transformer was also dealing with the same issue. They replace the lines and fixed the other issue to the meter box. Ting still monitored the house 24-72 house before clearing it from a fire hazard! They kept me informed everyday how things were going. This device is definitely worth it if I had to buy it. I 100% recommend it. Has many features and they also help to pay for issues that could cause a fire hazard.
This gives me peace of mind.
A few weeks ago we had some strong storms and my lights flickered. Thought nothing of it bc it was a storm. Next day I was alerted through my Ting app, email and text about a fire hazard. I also had a few voicemails from them. I immediately called and the rep I worked with was Emily. Super awesome service. She monitored my homes electrical system. We did a walk through over the phone and tried to figure out the issue I had over a week or so. Turns out the power company from the transformer to my home electrical line was thin and when we have storms and Texas heat it would cause low voltage and arcing. I called the power company’s to have them to come check the lines. Sure enough 16 other residents on that transformer was also dealing with the same issue. They replace the lines and fixed the other issue to the meter box. Ting still monitored the house 24-72 house before clearing it from a fire hazard! They kept me informed everyday how things were going. This device is definitely worth it if I had to buy it. I 100% recommend it. Has many features and they also help to pay for issues that could cause a fire hazard.
This gives me peace of mind.
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Great Customer service & peace of mind
I’ve had my Ting sensor for about 2 years now. On a normal day, no biggie, cool I can see my voltage and see the historical graph which helps see when the AC is running. Great peace of mind.
Fast forward to the last 2 weeks. We had a severe weather event and a tree fell taking out the transformer and ripped everything off the pole. 2 days of no power and finally power back. At first, all seemed okay, until I started checking the Ting app.
We had major voltage fluctuations on the ting app daily reports. Definitely NOT the norm. A couple days later the Ting fire safety team identified a hazard on the utility side and contacted me directly, with instructions on what was at fault. After several attempts at contacting the utility company they finally sent someone out and replaced the line running to my house.
Had Ting not been in place, it would have taken a much worse event to identify the fault. The utility seemed very skeptical that a power monitoring device identified a fault which took several attempts to rectify.
Fast forward to the last 2 weeks. We had a severe weather event and a tree fell taking out the transformer and ripped everything off the pole. 2 days of no power and finally power back. At first, all seemed okay, until I started checking the Ting app.
We had major voltage fluctuations on the ting app daily reports. Definitely NOT the norm. A couple days later the Ting fire safety team identified a hazard on the utility side and contacted me directly, with instructions on what was at fault. After several attempts at contacting the utility company they finally sent someone out and replaced the line running to my house.
Had Ting not been in place, it would have taken a much worse event to identify the fault. The utility seemed very skeptical that a power monitoring device identified a fault which took several attempts to rectify.
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A Proactive Stance
We have experienced both electrical safety and power quality issues in past years. A small fire once occurred inside a generator related box inside our garage that was apparently caused by a loose wire to nut connection. While a plastic burning odor was present, we were unable to determine its source. Based on a wide range of underlying problems that Ting can detect (as described in many informative detailed reviews) we enjoy the peace of mind that Ting provides. This was offered to us by our homeowners insurance company, and we are pleased to learn that insurance companies are pivoting to a more proactive stance. Perhaps we shall someday see the same for plumbing with whole-house zwave water shutoff valve apps that can monitor, detect and send alerts about leaks, abnormally high water pressure, and more.
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I’m glad we have Ting
I’m glad we have Ting. Why? Because we’ve had numerous grid utility brownouts, and numerous power surges. It appears that power surges were responsible for trashing our pair of solar inverters. I had to buy a larger capacity solar inverter, manual transfer switch, fusible disconnect switch, a pair of lightning/surge protectors, and all of the necessary associated materials at a cost of about $9000. It’s a good thing I was able to do all of the labor myself, otherwise the cost would have been much more. Although I already have 2 other whole house surge protectors downstream from the solar inverters, and the 2 above mentioned lightning/suge protectors upstream of the inverters where the power comes onto the property, I am also considering a much heavier duty EMP lightning and surge protector to be placed upstream of the whole grid utility power system. I am taking all of these precautions because of the information that Ting has provided that make me aware of what is going on with the poor grid utility power. I will also be contacting the grid utility about these issues. Thanks to Ting.
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