Works Ok then hiccups and loses history
App loses all historical data; has done this 3-4 times in 2 1/2 years since installing. Very frustrating :(
Sources disappeared
Every few days all our sources need to be re added as they drop off the app… it’s a paid app so please fix asap
Ok but needs more development
I’ve been using this system to monitor 4 sets of tanks for about three years. As a general monitor to check level it is fine, but has some very frustrating issues. 1. The amount of false alerts saying the tanks are either empty, need maintenance, or other. These happen all the time and are very annoying. 2. The system averages your daily usage (but not sure over what period - it appears to be a very long period) and only provides an overview which means you can’t actually track daily usage at all. If you have a one off big use day then it impacts reporting for months. Quite flawed reporting. Please improve the granularity of daily reporting!
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Bugs with smart LCD
The app has some serious bugs. The LCD loses connectivity to wifi and upon reconnecting, it loses all stored site info. After which all devices have to be brought back within bluetooth range to reconnect. The app needs to be updated so that wifi configuration is easy and straightforward. The range of tank monitor and pump controller is good. This unit is not at a professional level for pump control. There is no way to know if the pump is running. If the wifi issue is fixed and made easy to configure, it may be worth investing in. I have already purchased the hardware so I will continue testing.
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Buyer Beware
I bought a tank-level monitor and pump controller from SmartWater New Zealand [SM] via a local reseller in VIC, Australia. The initial purchase was the first step in a broader plan to buy more of these units to manage better and automate water and water transfers across our rural property.
Unfortunately, we only have the basic manual pump controller functions working after many months of emails and phone calls with the NZ head office and the local reseller.
According to the SM website, the pump controller has various automated features, such as Start When, Stop When, and Run for x hrs operations … none of which work. Activating ‘Automatic pump operation’ is problematic as it doesn’t do what is requested, but this setting seems to initialise unwanted information in the user interface and a number of unintended features.
All these experiences [which could be described as bugs or significant pieces of logic that don’t work] were shared in writing with the reseller and SmartWater’s head office.
It is disheartening to learn that SmartWater does not even maintain a bug registry; it lacks an in-house team to address software issues and has no formal support or ticket management processes.
In my case the SW leadership couldn’t even be bothered to run an internal test to verify my concerns which further highlights their poor attitude and limited internal skills. The only advice I received was to uninstall and re-pair the hardware elements in the app, which proved ineffective.
SW was not able to share any planned release program or updates that might address these bugs. I have no idea if or when a software release is pending. What is more disappointing is how poorly the SM leadership seems comfortable leaving these issues hanging with their reseller and the customer.
They are not proactive in any way. Pathetic is the best descriptor that jumps to my mind.
Unfortunately, we only have the basic manual pump controller functions working after many months of emails and phone calls with the NZ head office and the local reseller.
According to the SM website, the pump controller has various automated features, such as Start When, Stop When, and Run for x hrs operations … none of which work. Activating ‘Automatic pump operation’ is problematic as it doesn’t do what is requested, but this setting seems to initialise unwanted information in the user interface and a number of unintended features.
All these experiences [which could be described as bugs or significant pieces of logic that don’t work] were shared in writing with the reseller and SmartWater’s head office.
It is disheartening to learn that SmartWater does not even maintain a bug registry; it lacks an in-house team to address software issues and has no formal support or ticket management processes.
In my case the SW leadership couldn’t even be bothered to run an internal test to verify my concerns which further highlights their poor attitude and limited internal skills. The only advice I received was to uninstall and re-pair the hardware elements in the app, which proved ineffective.
SW was not able to share any planned release program or updates that might address these bugs. I have no idea if or when a software release is pending. What is more disappointing is how poorly the SM leadership seems comfortable leaving these issues hanging with their reseller and the customer.
They are not proactive in any way. Pathetic is the best descriptor that jumps to my mind.
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Needs more detail.
Wish there was more detail available. Have found the avg daily use is misleading and also can give you an alarming amount of days remaining that is way out. I would like the ability to see the actual usage for a day and see individual measurements. Also an option to convert to view litres instead of percentage. Ability to export data for further analysis would also help.
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Nearly does what we need.
Works well for triggering the pump remotely!
Good communication with tech support.
Some errors still persist unfortunately within App:
• Paywall error randomly - notification saying out of subscription although your not, then tries to remove your timers and extra pumps / tanks.
• Timezone for timers was from phone not local to pump - not great if your phone moves Timezone and your pump doesn’t. Causes pump to overflow for hours basically.
• Unfortunately you can’t have the pump fill the tank automatically AND turn on at a set time.
- We use a NC solenoid to divert water from tank to retic at set times from Rainbird and use the timer function in Smart Water to set the pump off at certain times.
“Turn on IF tank is less than 70% OR time = 8am - run for 90 minutes”
“Turn off IF tank is more than 90% AND schedule run timer is inactive.”
This is the holy grail of all I’d like this system to do personally.
Good communication with tech support.
Some errors still persist unfortunately within App:
• Paywall error randomly - notification saying out of subscription although your not, then tries to remove your timers and extra pumps / tanks.
• Timezone for timers was from phone not local to pump - not great if your phone moves Timezone and your pump doesn’t. Causes pump to overflow for hours basically.
• Unfortunately you can’t have the pump fill the tank automatically AND turn on at a set time.
- We use a NC solenoid to divert water from tank to retic at set times from Rainbird and use the timer function in Smart Water to set the pump off at certain times.
“Turn on IF tank is less than 70% OR time = 8am - run for 90 minutes”
“Turn off IF tank is more than 90% AND schedule run timer is inactive.”
This is the holy grail of all I’d like this system to do personally.
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Tank Configuration
Would be awesome for developer to allow you to define tank diameter etc so usage can be measured as either % or litres..
Review
Get a lot of unnecessary alerts of tank levels dropping but once the app is opened there is no reason for these alerts, sometimes 20 to 30 a day for 13 tanks in total, alerts are now turned off and have to check manually, everything else works well.
Needs an update
Clean logical UI, but missing a lot of functionality. Currently will not allow me to set an accurate location so rainfall forecast is inaccurate. Wildly inaccurate usage statistics as well. Pump management in the app only allows for on and off (threshold and timer settings are ignored) and pump will only run for 3 minutes (it runs indefinitely from the on-site controller). This could be a really useful functional app addressing and increasing need for water management but it need a lot of work..
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