Scrap and redesign
Simply awful. Can’t enter account details, system doesn’t recognize my email, no option to reset password, broken links, and unbelievably bad interface. What is with that massive typeface?! And the FAQ section?? This may be the worst app I’ve ever seen. Such a pity as I was excited to see there FINALLY was an app available.
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ADS booking
Why is the ADS booking in the app so overly complicated? Each time you use the app you have to type in your 13 digit ID, it would be great if the app could remember your credentials.
Quite often the price in the top banner is different from the price on the bottom half of the screen. If you try and book a flight like this you get an error message. Very frustrating and it has been like this for months now.
Quite often the price in the top banner is different from the price on the bottom half of the screen. If you try and book a flight like this you get an error message. Very frustrating and it has been like this for months now.
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Terrible UX
This app was made by developers with no UX input.
- Booking in app ‘claim points’ is the only option, I only want to pay cash
- inputting account details does not return a result from ‘Account’ tab
- Creating an account the D.O.B selection updates a date to the side, not within the selection box (bizarre 2001 type design)
Book through the website, avoid this app.
- Booking in app ‘claim points’ is the only option, I only want to pay cash
- inputting account details does not return a result from ‘Account’ tab
- Creating an account the D.O.B selection updates a date to the side, not within the selection box (bizarre 2001 type design)
Book through the website, avoid this app.
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Bug
Theres a bug in the latest version where if you try to book a flight from 29th of one month to another month, it will reset.
Annoying.
Annoying.
Pointless
Unable to book a single flight using this app; on iPAD Pro, I am unable to choose dates of travel; on iPhone 11, I am faced with a blank grey screen when attempting to pay.
Don’t waste time or effort with it; use the website, which is effortless.
Don’t waste time or effort with it; use the website, which is effortless.
Severely disappointed.
When opening the app, it never gets past the “loading routes…400”.
Clan?
The mobile app isn’t user friendly.
I have a difficult time making an account
My booking reference is not working on the apps.
Not recommended this app.
I have a difficult time making an account
My booking reference is not working on the apps.
Not recommended this app.
Simple and clean app - few UI enhancements needed
The app is simple and clean to use.
It’s not over complicated at all.
The UI for having multiple boarding passes needs to improve as you need to click in and out of your booking several times to get them all displayed. Failing that, having boarding passes loaded to Apple wallet would be even better!
It’s not over complicated at all.
The UI for having multiple boarding passes needs to improve as you need to click in and out of your booking several times to get them all displayed. Failing that, having boarding passes loaded to Apple wallet would be even better!
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Used to be a lot more user friendly
Until the most recent update (July 2021) this app was really user friendly, especially for ADS customers as it stored your ADS number so you didn’t have to put it in every time you wanted to look at different flight options. There also doesn’t seem to be a way of going back and picking a different flight time without starting the whole search all over again. It is now a very frustrating app to use which is a shame.
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Quick and easy
The app has a no nonsense design. Straight and on point. No issues booking or adding those booking within the app. However, support for Apple wallet would be a much appreciated addition.
