Fantastic
I hadn’t used the app in a while and was really impressed at how well it works now. I can literally book a taxi in just a few seconds, all the information is clear and well organised.
Avoid; it makes unauthorised charges
If, as it asks when you set the account up. you give a credit card, on making a booking it charges the card and if the cab doesn’t arrive this charge is still there. They claim they’ll refund on complaint, but then ignore this. You can still use City Cabs without the app by making a phone booking, but the better way to avoid unauthorised charges from this firm is not to deal with them!
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App is not great
Be aware if you connect Apple Pay to the app you get charged twice - although one payment does get reversed it takes quite a few working days to do that. Also the only way of removing a payment type is to delete the app. As other reviewers have said, very counterintuitive. City cab drivers are always great, but the app is terrible. Also selecting wheelchair taxi doesn’t seem to get the message through to the drivers.
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