Leave a Review LNER | Train Times & Tickets
Well designed and functional app
I never write reviews for this kind of thing, but, Hats off to the team that developed this application l. very well designed and works flawlessly. the engineers designers and product managers were on this,They’re worth every penny.Bike bookings on LNER app
I have recently installed the lner app on my phone and started to use it for booking trains from Edinburgh to London instead of Trainline. All good except the bike reservation feature. You have to choose train and pay for it before you can see if there’s a bike space. It’s much easier in Trainline where you can see the trains that have bike spaces when you’re browsing for a ticket with a clear bike icon. This means I have both systems open when booking and toggle between train line and lner to check if there are bike spaces and there’s always a nerve wracking moment between confirming a ticket and reserving the bike in case someone has dashed in and snaffled one of the 4 precious bike slots. Please change this!! It can’t be that difficult! There are already so many less bike slots on the. Ázuma trains that booking has become much more challenging. In hopeShow lessBeyond words
Booked a train to northern Scotland but apparently my train did not exist despite the app saying it was “on time”. LNER staff instead put me in a different train and told me to get off at the end. I followed their instructions and I ended up at some small town during night time, and was stranded as there were no more train departures for that day. I talked to LNER staff and they told me they would book me a taxi to my destination if I paid them £200 to noon a taxi for myself and another stranded passenger and assured me REPEATEDLY I would be compensated. I had no choice unless I wanted to sleep on the street so I did just this but it turns out they lied and I never got my money back? Is this company ran by a bunch of con artists? What is this madness.Show less