Terrible Customer Service and Restrictive Features
Using TrainPal has been one of the most frustrating experiences I’ve had with a travel app. I discarded my physical tickets, thinking digital records would be enough for a refund – like most modern services. However, TrainPal required the original tickets and refused to offer any alternative, even though I provided proof of purchase. Reaching customer support was a nightmare; there’s no real helpdesk or reliable chat function, so I was left with no support during an already stressful situation.
Then, to make things worse, I discovered that the railcard I bought through TrainPal can ONLY be used within their app. When I tried to add it to the official Railcard app, it didn’t work. TrainPal never mentioned this restriction upfront, which seriously limits the railcard’s usability. I’m locked into their app, even though I’d prefer to switch to a more reliable service.
They offered a small voucher as compensation, but it doesn’t come close to making up for the time, money, and frustration I’ve wasted with this app. TrainPal’s inflexibility, lack of transparency, and poor customer service make it a bad choice for anyone looking for a dependable travel app. I strongly recommend using other, more flexible services.
Then, to make things worse, I discovered that the railcard I bought through TrainPal can ONLY be used within their app. When I tried to add it to the official Railcard app, it didn’t work. TrainPal never mentioned this restriction upfront, which seriously limits the railcard’s usability. I’m locked into their app, even though I’d prefer to switch to a more reliable service.
They offered a small voucher as compensation, but it doesn’t come close to making up for the time, money, and frustration I’ve wasted with this app. TrainPal’s inflexibility, lack of transparency, and poor customer service make it a bad choice for anyone looking for a dependable travel app. I strongly recommend using other, more flexible services.
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