Terrible Customer Service and Restrictive Features
Using TrainPal has been one of the most frustrating experiences I’ve had with a travel app. I discarded my physical tickets, thinking digital records would be enough for a refund – like most modern services. However, TrainPal required the original tickets and refused to offer any alternative, even though I provided proof of purchase. Reaching customer support was a nightmare; there’s no real helpdesk or reliable chat function, so I was left with no support during an already stressful situation.
Then, to make things worse, I discovered that the railcard I bought through TrainPal can ONLY be used within their app. When I tried to add it to the official Railcard app, it didn’t work. TrainPal never mentioned this restriction upfront, which seriously limits the railcard’s usability. I’m locked into their app, even though I’d prefer to switch to a more reliable service.
They offered a small voucher as compensation, but it doesn’t come close to making up for the time, money, and frustration I’ve wasted with this app. TrainPal’s inflexibility, lack of transparency, and poor customer service make it a bad choice for anyone looking for a dependable travel app. I strongly recommend using other, more flexible services.
Then, to make things worse, I discovered that the railcard I bought through TrainPal can ONLY be used within their app. When I tried to add it to the official Railcard app, it didn’t work. TrainPal never mentioned this restriction upfront, which seriously limits the railcard’s usability. I’m locked into their app, even though I’d prefer to switch to a more reliable service.
They offered a small voucher as compensation, but it doesn’t come close to making up for the time, money, and frustration I’ve wasted with this app. TrainPal’s inflexibility, lack of transparency, and poor customer service make it a bad choice for anyone looking for a dependable travel app. I strongly recommend using other, more flexible services.
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Average Service
The prices are attractive, but the quality of items can be inconsistent. Shipping times are generally acceptable, though occasionally delayed. Customer service is satisfactory but could be improved.
Cheap
I buy my tickets from here or the hull trains app seems to be cheapest so I compare between both booking your tickets from here change the times to see the option so if u 1am even tho no trains but got the full day options may be cheaper then putting 2am 5am etc so mess about the the times even if ur not from hull hull trains have great customer service so I would only use the 2 apps don’t always rush into buying your tickets can be cheaper closer the time plus seems to have different prices at different times in the day so 3am hull to Great Yarmouth return for 2 with railcard came up at £115 now at 930pm it’s £148 so choose your tickets and mess with the times plus check every hour til u get a price ur happy with. it varies
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