Enormous price hike for worse service. With no refund available
I bought train tickets from Porto to Lisbon through rail ninja. Rail ninja doubled the price of the train provider and I can only get a refund for the actual price of the tickets, the markup fees are nonrefundable. This company will take advantage of foreigners who don’t know better. After finding out, I bought a ticket from Portimão to Porto, first class, that was less than half the economy class ticket on rail ninja. Don’t use these guysDon’t waste your $ - bit tickets directly from the rail service
I got this app and bought a ticket from
Oslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!Was having trouble until I downloaded the app and it worked perfectly, thanks
Thanks