Don’t get it, waste of time, money, and your travel experience
Honestly, I’m one of those people that likes to give people and everything the benefit of the doubt and because they had such high ratings I on the app despite some detailed horrible ratings, I decided to try it. If I could give 0 stars I would.
BAD MOVE. Don’t get this app, don’t use it. You may think it’s convenient, but when you want to modify your tickets and request customer support, IT. IS. A. BLOODY. NIGHTMARE. You follow the instructions, they still make you may the modification fee (which I assumed was the difference). Nope. They make you pay twice, then when questioned and asked for a refund, they state that they were two separate transaction fees and tell you that your modification submission was not successful and didn’t go through. Hence it was considered a separate transaction. Their customer service is horrible, no empathy, no sympathy, no acknowledgement on their end when it is a technical failure on their end, and no actual help. Spend your hard earned money elsewhere. I’m sure it’ll be cheaper and worth the service even going in person and purchasing train tickets than this app.
BAD MOVE. Don’t get this app, don’t use it. You may think it’s convenient, but when you want to modify your tickets and request customer support, IT. IS. A. BLOODY. NIGHTMARE. You follow the instructions, they still make you may the modification fee (which I assumed was the difference). Nope. They make you pay twice, then when questioned and asked for a refund, they state that they were two separate transaction fees and tell you that your modification submission was not successful and didn’t go through. Hence it was considered a separate transaction. Their customer service is horrible, no empathy, no sympathy, no acknowledgement on their end when it is a technical failure on their end, and no actual help. Spend your hard earned money elsewhere. I’m sure it’ll be cheaper and worth the service even going in person and purchasing train tickets than this app.
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Response from developer
We are truly sorry to hear about your experience. We deeply regret any inconvenience caused during your interaction with our service. Customer satisfaction is our top priority, and we sincerely apologize if we fell short in addressing your concerns. Regarding the modification fees and refund process, we aim to make our policies as clear as possible, but we understand that this situation has been frustrating for you. We are constantly working to improve our customer support and provide better resolutions in such cases. Please reach out to our support team at support@rail.ninja with your booking details, and we will do our best to assist you further. Your feedback is invaluable and helps us improve.
