If I could give this app zero stars, I would. Do not use it at all. The UI is completely horrible and severely outdated, it constantly blocks your account depending on what specific credit card you use, it locks your account very randomly and constantly logs you out within a very short amount of time WHILE using this app. If you want to book a ticket in advance, I recommend finding the time a few days before to go in-person and purchase your ticket that way. I bought my ticket on this app and the day of my departure, the app went on a maintenance schedule (only through my account because my other party members were able to access it) and when I attempted to use the web browser version of the app, it asked me to verify through email and despite doing so, it locked my account. Upon entering the station, the staff wasn’t even able to assist me in getting my ticket in time for my departure because so long as the app is inaccessible on my phone, they cannot help; regardless of having a reservation number or even account information provided for them. I had to buy ANOTHER physical ticket at the station so I wouldn’t miss my train. I was REALLY frustrated and am never using this app EVER again on my next trips to follow. DO NOT USE THIS APP BECAUSE IF IT DECIDES TO LOCK YOU OUT, IN PERSON STAFF CANNOT HELP YOU.
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