Leave a Review Singapore Airlines
Horrendous waste of time - esp add bag and live chat.
Very clunky, especially parts that rely on website link. All kinds of gotchas re adding additional checked bags - forcing you to do it at airport for usurious blackmail prices. Chat support staff poorly trained, uninformed, powerless and slow. After over an hour with one got disconnected and couldn’t reconnect with her - next agent asked me to hold and disappeared for 40mins and never came back. Tried calling and agent incrementally better but still couldn’t resolve problem and promised call back before 7pm but now 8pm and no call back. SQ inflight staff are good but the rest of the company has withered, all blame goes to top management.Show lessZombie-runner
App reroutes to website and there is buffer time
This app is one of the most outdated UI of any airlines Apps I have experienced. Managing booking reroutes to an in app browser, which then ask to enter information such as Krisflyer number again even though my account is logged in inside the app. The UI just feels not seamless to browse. One would shift to desktop UI for the same but easier actions throughout. There is no way I could add my booking to my phones personal calendar using ics format, which alot of other airline apps have. Wish SQ would take notice and make these updates.Show lessGary93039
App needs work
Although Singapore airline is the best airline in the world. Even coming from a Malaysian. The app is missing some key things that other flight app offer.
For one, boarding pass is only available 1.5 hrs before boarding. Why??? Many other apps provides them regardless.
2nd, the lack of implementation of adding the boarding pass to Wallet is annoying. I really hope this app can be as good as the food on the plane. Thanks.Show lessColvinang18