Leave a Review Singapore Airlines
Horrendous waste of time - esp add bag and live chat.
Very clunky, especially parts that rely on website link. All kinds of gotchas re adding additional checked bags - forcing you to do it at airport for usurious blackmail prices. Chat support staff poorly trained, uninformed, powerless and slow. After over an hour with one got disconnected and couldn’t reconnect with her - next agent asked me to hold and disappeared for 40mins and never came back. Tried calling and agent incrementally better but still couldn’t resolve problem and promised call back before 7pm but now 8pm and no call back. SQ inflight staff are good but the rest of the company has withered, all blame goes to top management.Show lessZombie-runner
App reroutes to website and there is buffer time
This app is one of the most outdated UI of any airlines Apps I have experienced. Managing booking reroutes to an in app browser, which then ask to enter information such as Krisflyer number again even though my account is logged in inside the app. The UI just feels not seamless to browse. One would shift to desktop UI for the same but easier actions throughout. There is no way I could add my booking to my phones personal calendar using ics format, which alot of other airline apps have. Wish SQ would take notice and make these updates.Show lessGary93039
App needs work
Although Singapore airline is the best airline in the world. Even coming from a Malaysian. The app is missing some key things that other flight app offer.
For one, boarding pass is only available 1.5 hrs before boarding. Why??? Many other apps provides them regardless.
2nd, the lack of implementation of adding the boarding pass to Wallet is annoying. I really hope this app can be as good as the food on the plane. Thanks.Show lessColvinang18
1 star when it could be 4
The fact that their chat service doesn’t allow autocorrect and thus troubles you to correct spelling all the time is extremely frustrating. Despite having told their customer service to raise this with their app developers multiple times for the past 24 months, they haven’t done anything with it and it shows me, that SQ doesn’t care about wasting its travellers’ time and has no problem with this nuisance. It’s 2023, how can you not have corrective spelling on your live chat is beyond me. It’s the most basic thing.
Additionally the app continues to crash when staying in the live chat for over 10-15 minutes. Had to start the same conversation over 3 times. Luckily I gave the last agent my number in case the app would crash (which it did!) so she could call me (which she did).
Also can’t seem to login on the app since a few days. The Face Recognition gets activated, but despite it saying it’s OK, it not OK, as I cannot see my Account Details. 1 star for that. Otherwise potentially 4 stars.Show lessChina.Expat
Developer Response
We'll look into this issue for you. Please send us a note at sq_mobile@singaporeair.com.sg with more details, we can follow up1 star when it could be 4
The fact that their chat service doesn’t allow autocorrect and thus troubles you to correct spelling all the time is extremely frustrating. Despite having told their customer service to raise this with their app developers multiple times for the past 24 months, they haven’t done anything with it and it shows me, that SQ doesn’t care about wasting its travellers’ time and has no problem with this nuisance. It’s 2023, how can you not have corrective spelling on your live chat is beyond me. It’s the most basic thing.
Also can’t seem to login on the app since a few days. The Face Recognition gets activated, but despite it saying it’s OK, it not OK, as I cannot see my Account Details.
1 star for that. Otherwise potentially 4 stars.Show lessLvic36
Singapore flight was fine but the way they handled us last May, leaves me selecting other airlines. We booked our flight through Singapore airlines. They put us on Alaska airlines for the first part of our trip. We were to catch a connection in California which was then to bring us to Singapore. Alaska was running 15 minutes late. I contacted Singapore air and Alaska air. They assured me I would make my connections. However, when arriving in California, both Alaska air and Singapore air did not offer any assistance in getting to our connection. We arrived to the gate 15 minutes before flight take off but because they closed the door, we could not board. Singapore gate attendant was rude and told us we needed to sleep in the airport and they would get us on a flight the next day. It was our 40th Anniversary and we were to be in Australia to care for our grandson while my daughter was in labor. Singapore air didn’t care. They refused to allow us on the flight, which sat st the gate an additional 10 minutes while we were sitting right there. They refused to assist us in getting a place to sleep. Finally, Alaska air offered to put us up for the night. We did not book through Alaska air but they were the one who came to our help. Singapore air, who the entire booking was through, did nothing. Gate staff was very cold and rude. We will not fly with them againShow lesslvic36
Developer Response
Hi Lvic36, thank you for reaching out and providing us with your feedback. Appreciate if you could email sq_mobile@singaporeair.com.sg with more details so that we can assist you. Thank you.Do NOT PURCHASE.
They canceled my flight and wouldn’t give a refund. It’s now 10 months I been desperately trying to get my refund for the canceled flights. If you go with this company just know when they cancel your flight you won’t get a refund. They will delete your e ticket number when they “escalate” the matter... they said they have processed the refund, but now after 8 weeks later they said “we never processed the refund”. SCAMMER BEWARE.
Edit: It has now been 1 year and still NO REFUND. You won’t get one from this company.Show lessPro_dinko
Not a world class airline
I booked my ticket online with an obvious mistake with the dates, leaving Singapore within one day after arriving from New York and traveling 24 hours to celebrate Chinese New Year’s. When I tried to rectify the error, I was charged a penalty for it. Being a Gold Krisflyer member was pointless , I tried to speak to the manager/supervisor to make my case but was refused. Would definitely think twice before booking this airline again.Show lessY. P. K.
Singapore *always* gets me Home
It’s been now twice since US airlines have left me out hanging to dry — and each time, Singapore Airlines has taken Home and back. I’ve been making trips to my second home, Malaysia, since I was a child. It was only in the past six months in which a particular airline has either A., A poorly planned itinerary, or B., airlines tickets with myself and my 10yo son were booked on two different flights. For A, I received a call stating that I need a visa to enter Japan, so I had to burn the ticket. I used Singapore Airlines to get me Home the first time. For B, I got to Narita and had a transfer in Haneda. Got to Haneda and they informed me my son’s ticket and my ticket weren’t reissued at the same time, so my ticket was canceled and his we had to miss the flight. So there I was again, stuck — again, both times, I’ve used this phone app to make booking so painless and SQ was able to save my vacation. Nowadays, I don’t even care about the burned tickets; I will NEVER EVER use another US airline to get me to Asia. Thank you so much! Beautiful application with slick feel. As someone in IT with 10+ years experience — this is how it’s done. Everyone else take note, as all integrations work seamlessly. No lagging and infrastructure is tip-top.Show lessghaffar23
Regular Flyer
The App check in is cumbersome.
It asks for all the details again like Address, emergency contact, visa status etc - even though all this was entered when the ticket was purchased.
It also asks for this for each passenger. Linking details to the first passenger doesn’t work for a child.
Also it makes the man the first passenger. In our case I made myself the first passenger (female) when we made booking. We are a family of three. I also have a higher reward profile. Yet after the tickets were issued it made my husband the first passenger. This is annoying as I do all the admin with flights - and therefore would like to use my contact details not my husbands.
Lastly with the App and website - the performance is unusually slow.Show lessUnhappy Customer - 2
