Checking in
When returning from Houston we tried checking in but the app would only let us check in separately and gave us seats 5 rows from each other , not happy with this we had to sort it out at bag drop off at the airport, lucky for us a passenger travelling alone was offered my seat with extra leg room and I had theirs to sit next to my wife , why oh why do airlines do this , not impressed at all we’ve paid our money to travel don’t then make us jump through hoops
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Response from developer
We apologise for the inconvenience caused during your Check-In process. We recommend you to select your seats in advance, subjected to the availability of seats at the time of request. If you choose not to select your seats in advance, complimentary seat selection is available once you have checked-in. You may then attempt to change your seats from any remaining seats available via our app in the Checked-In page. Please note that vacant seats in the rows near you may be occupied subsequently.
Poor Company
I’ve travelled quite extensively and was excited to use Singapore Airlines due to their awards as best airline. I have no clue how they won the awards. 5 out of 4 flights were delayed, 1 flight delayed by so much I missed my connection 3 hours later - 14 hour delay in alternative flights via a different continent. No compensation available but they did put us up in a hotel for 3 hours before bringing us back to the airport. No response to emails or via the app. Food was substandard and the wait between meals was ridiculous. They get you onboard, fed once and then turn off the lights and hope you sleep whatever the time of day so they don’t have to deal with you. One flight I had two breakfasts and nothing else. Ridiculous.
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Mr
I have been a Solitaire PPS member for more than 20 years. Since 2022,SIA seems to have made more profit through the “cut cost” policy,then fares increased and quality went down a lot as food & beverage,amenities were not as good as before. Almost all SIA offices worldwide were closed,which caused more inconvenience for travelers who had spent more time with call-backs with the operators. Reservation,confirmation,redemption,and upgrade are more difficult,costly and beneficial for Solitaire PPS members even worse than before.
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S
Hopelessly useless app. Each update gets worse. Wasted 3 hours trying to change my flight, interface constantly freezing, app wouldn’t let me cancel my flight, tried to change my booking and app would only offer me more expensive tickets despite me checking that there was plenty of cheaper economy, economy standard seats available it would only let me book the more expensive economy flexi. Why???…absolute blatant exploitation of customer needs. Only option to have to spend more time calling customer service to cancel ticket. What’s the point of an app that doesn’t work. Will be using a different airline in the future
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Unable to book flights and verify information correctly
Stupid app and website kept sending me in circles to “change my name”. Completed this form several times over the past year, and several emails back and forth, did they kept omitting information, or putting my whole name in last name, making it possible to book flights since the “details did not match passport”. Did not help that the system keeps logging me out after a short period and does not save progress.
Only after finally going through the process of creating a PIN, and being able to make a direct phone call was the problem finally resolved quickly and efficiently.
Please fix this simple NAME issue to follow passport, the simplest form of identification, and make it possible for someone like me to actually book flights.
The staff, once able to talk to directly, are helpful and understanding. I appreciate their direct support.
Only after finally going through the process of creating a PIN, and being able to make a direct phone call was the problem finally resolved quickly and efficiently.
Please fix this simple NAME issue to follow passport, the simplest form of identification, and make it possible for someone like me to actually book flights.
The staff, once able to talk to directly, are helpful and understanding. I appreciate their direct support.
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Mr Chris knight
I had a trip book to go to Thailand via Singapore . Booked 8 months out. But unexpectantly needed to change my flight which included another flight to Turkey. I had no end of trouble but after hours of discussion we managed to get the flights changed. So out of 5 you get a 1 star. Moving on every thing else went well . But the food and wine was average for a premium Economy seat. But the service I found to be perfect so a 5 out of 5 for that. All in all the airline needs a big shake up. Service And Value from the booking side . Start there. After all I did spend over $20 k NZ on that trip.
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Full of bugs. Upgrade function faulty.
The new update has made it more inconvenient to upgrade. The first issue is: previously you were able to click on your booking in your trip list to bring up manage my booking. Now you also have to input your booking reference number for it to search up your booking even though there is a page that lists all your trips. The second issue is: every time I try and upgrade with Miles, it comes up with an error. I fly five times a year, long haul with SQ. The tens of thousands of miles, I’ve collected seems to be a waste. My advice to you is do not bother flying with SQ for the sake of collecting points for an upgrade. SQ promises a lot but delivers little.
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Response from developer
Hi. We'll look into this issue for you. Please send us a note at sq_mobile@singaporeair.com.sg so that we can follow up.
Miss
"I recently used the check-in service, seat selection, and food selection features on the app, and I must say, I was thoroughly impressed. The check-in process was smooth and efficient, allowing me to save valuable time at the airport. The seat selection options were fantastic, offering a variety of choices to suit every preference and need. Additionally, the food selection feature was a pleasant surprise, offering a diverse range of delicious options that made my in-flight dining experience enjoyable. Overall, the app provided a seamless and convenient way to manage my travel preferences, making my journey even more enjoyable. Highly recommended!"
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Safe travels and comfortable flight
I always travel with SQ every time I go home yo my country. Once I stepped inside the aircraft I feel I’m already at home The warm and cordial welcome is the next Service is impeccable Prompt and efficient And very friendly A great way to fly .... Thank you lovely hostess in your beautiful sarong kebaya And of course everybody who always makes our flight memorable
I recently came back from holiday in my country and would like to commend the cabin crew who provides us for looking after us after a long journey
We had a very pleasant journey
Comfortable and enjoined their services on board
Thank you to all of them they are .
LS-Desmund Tan
LSS-Samantha Yeo
FS-Zachary Foo
FS-Jeremy Wang
FSS-Angelyn Lim
FSS-Yuno
FSS-Cindy Chang
Please pass my compliments to all of them
Hopefully in the future we might see them again onboard in one of your fleet
Best regards
Ralph
SQ-318,
Thank you
I recently came back from holiday in my country and would like to commend the cabin crew who provides us for looking after us after a long journey
We had a very pleasant journey
Comfortable and enjoined their services on board
Thank you to all of them they are .
LS-Desmund Tan
LSS-Samantha Yeo
FS-Zachary Foo
FS-Jeremy Wang
FSS-Angelyn Lim
FSS-Yuno
FSS-Cindy Chang
Please pass my compliments to all of them
Hopefully in the future we might see them again onboard in one of your fleet
Best regards
Ralph
SQ-318,
Thank you
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Horrendous waste of time - esp add bag and live chat.
Very clunky, especially parts that rely on website link. All kinds of gotchas re adding additional checked bags - forcing you to do it at airport for usurious blackmail prices. Chat support staff poorly trained, uninformed, powerless and slow. After over an hour with one got disconnected and couldn’t reconnect with her - next agent asked me to hold and disappeared for 40mins and never came back. Tried calling and agent incrementally better but still couldn’t resolve problem and promised call back before 7pm but now 8pm and no call back. SQ inflight staff are good but the rest of the company has withered, all blame goes to top management.
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