Great Airline. The App is simply frustrating!!!
For example, on the home page, clicking on “Load Reservations” doesn’t show any of my bookings. I have to go to the menu, search for the “My Trips” option, select “International,” and even then, my flight isn’t there. Instead, I have to manually enter my reservation number and name every time. Even after doing this, the app doesn’t save the details for future reference, forcing me to go through the entire process again and again. It’s incredibly frustrating and inefficient.
To make matters worse, ANA has a completely separate app for ANA Mileage. Why? Why can’t everything be consolidated into one app? Managing flights and mileage in separate apps adds unnecessary complexity.
While I like ANA’s in-flight service and hospitality, the app desperately needs an overhaul. A more user-friendly, intuitive design that prioritizes customer convenience would make a world of difference.