Garbage customer service
I’m trying to book a flight that might need to be changed so I reached out to customer service asking how the fare difference is calculated for a round trip when the depart flight is already taken. It’s hard to have the representative get my question even though it’s written clearly in plain English. Once they got the question they told me they won’t be able to explain and I will only know the cost when I do the actual change. I was expecting there is clear rules to explain and customers can make the best decision accordingly. It is frustrating to know the airline can’t tell you how flight change fee will be calculated.
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