Dysfunctional app with terrible help chat service
Trying to online check-in was worse than all the budget airlines I’ve been on. The app wouldn’t load certain pages (eg dangerous good declaration and seat selection).
Customer service tried to charge me for seats that should have been free and was not understanding of the problem at all. Also I had 2 bookings (for family) and that one which I checked in 30 mins before clearly stated the fees I needed to pay which was not misleading so the distinction was apparent.
Customer service tried to charge me for seats that should have been free and was not understanding of the problem at all. Also I had 2 bookings (for family) and that one which I checked in 30 mins before clearly stated the fees I needed to pay which was not misleading so the distinction was apparent.
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Response from developer
Hi there, please send us your booking reference via DM on Instagram, Twitter (X), or Facebook, so we could look further into the technical issues faced. Thanks for your time writing to us. *Luke
App just as bad their Service and staff
What a badly managed airline with amateur and untrained staff with zero ability to plan for disruptions. Booked a flight six months in advance and they still messed up so bad that their own connecting flights were unavailable IN THEIR HUB city!
Nobody knew what was going on and every either was super helpful and gave us wrong information and left us waiting for eight hours promising that somebody working on it or treated us like cattle. Mind you these are business class bookings.
They put us in the hotel which had water damage in the room and there was nowhere to get dinner when we got there with a toddler. Overall a day spent agonizing over what to do in a foreign country where everyone spoke with implied hostility and annoyance and extremely unhelpful. And you couldn’t understand them and they couldn’t understand you. And good luck if you are not white, no amount of money will make them help you. There is no empathy to be found even when they are the reason you are suffering.
Nobody knew what was going on and every either was super helpful and gave us wrong information and left us waiting for eight hours promising that somebody working on it or treated us like cattle. Mind you these are business class bookings.
They put us in the hotel which had water damage in the room and there was nowhere to get dinner when we got there with a toddler. Overall a day spent agonizing over what to do in a foreign country where everyone spoke with implied hostility and annoyance and extremely unhelpful. And you couldn’t understand them and they couldn’t understand you. And good luck if you are not white, no amount of money will make them help you. There is no empathy to be found even when they are the reason you are suffering.
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Response from developer
Hi there, thank you for your review. We appreciate you took your time writing about your experience with us. Your feedback will be shared with our concerned team.Please raise your concernes about your hotel stay experience directly with the reserved hotel for further reivew. We hope to provide you a better flight experience next time. Thank you. *Zoe
Slow app
Very slow app, needs a lot of improvement
Response from developer
Thanks for sharing! Your feedback is noted. We're constantly working on improvements. Your input helps us enhance the experience. *Mia