Don’t get it, waste of time, money, and your travel experience
BAD MOVE. Don’t get this app, don’t use it. You may think it’s convenient, but when you want to modify your tickets and request customer support, IT. IS. A. BLOODY. NIGHTMARE. You follow the instructions, they still make you may the modification fee (which I assumed was the difference). Nope. They make you pay twice, then when questioned and asked for a refund, they state that they were two separate transaction fees and tell you that your modification submission was not successful and didn’t go through. Hence it was considered a separate transaction. Their customer service is horrible, no empathy, no sympathy, no acknowledgement on their end when it is a technical failure on their end, and no actual help. Spend your hard earned money elsewhere. I’m sure it’ll be cheaper and worth the service even going in person and purchasing train tickets than this app.
Response from developer
We are truly sorry to hear about your experience. We deeply regret any inconvenience caused during your interaction with our service. Customer satisfaction is our top priority, and we sincerely apologize if we fell short in addressing your concerns. Regarding the modification fees and refund process, we aim to make our policies as clear as possible, but we understand that this situation has been frustrating for you. We are constantly working to improve our customer support and provide better resolutions in such cases. Please reach out to our support team at support@rail.ninja with your booking details, and we will do our best to assist you further. Your feedback is invaluable and helps us improve.
Total rip off
Response from developer
We are sorry to hear that you were unhappy with the pricing of your ticket. Our goal is to provide a convenient and reliable service for booking train tickets worldwide, and pricing may vary depending on multiple factors, including service fees and availability. We understand your concerns and will take your feedback into account as we continue to improve our platform and pricing transparency. If you have any further questions or need assistance, please don’t hesitate to contact our support team at support@rail.ninja. Thank you for sharing your experience with us.
Easy to use -
Response from developer
Thank you for your kind words! We’re thrilled you had a great experience with us.
Ninja should find his look for a mastery
Sorry ninja, look for some lessons, maybe Trainline, or other, who done their homework.
I wish you good luck!
Pricing on trains is completely gouged and dishonest
Response from developer
We deeply regret your negative experience and understand your frustration regarding pricing. Your feedback is extremely important to us, and we are reviewing this matter to address your concerns. Please contact us at support@rail.ninja so we can investigate further and assist you directly.
