READ THIS REVIEW FIRST-SCAM!
It is sponsored on google because they upcharge all tickets by 50% and price gouge Americans not familiar with European train systems.
Go directly to the rail site and book there.
I saved 50% off my norway tickets by cancelling my railninja ones and booking directly thru the rail site EVEN AFTER INCURRING the ridiculous rail ninja cancellation fees.
If you try and cancel they only refund 80%.
Response from developer
Dear Traveler, We appreciate your feedback regarding our services. We regret to learn of your disappointment but would like to take this opportunity to clarify the values and goals of Rail Ninja. Our dedicated teams are committed to ensuring a seamless and user-friendly experience on our website. Additionally, we continually strive to integrate new technologies to streamline the booking process. By collaborating with a diverse network of rail carriers, we aim to offer comprehensive travel solutions globally, making Rail Ninja a valuable tool for trip planning.
STAY AWAY FROM THIS SERVICE, They WILL ninja your bank account!!!
Response from developer
Dear Customer, We regret to hear of your disappointment. It is important to note that Rail Ninja does not impose any additional fees. We recommend contacting your bank, as the possibility of being charged for an international transaction may have originated from their side. To better assist you, please reach out to our support team via email, as we are unable to pinpoint your reservation in our system using your nickname.
Scam
Response from developer
Dear Customer, We sincerely appreciate your review. To provide you with the best possible assistance regarding your reservation, we kindly request that you provide us with additional details. Please feel free to reach out to our dedicated support team via email or online chat at your earliest convenience. Your cooperation is greatly appreciated.
Don’t use Rail Ninja
usable due to the strike in Portugal and we’ve been waiting for over six months now to get a reimbursement from Rail Ninja.
Response from developer
Dear Customer! We understand your concerns and sincerely apologize for any inconvenience caused. Please rest assured that our team is diligently pursuing a refund on your behalf. Much of Rail Ninja's refund process happens behind the scenes, and we strive to ensure that our customers receive their refunds promptly. However, rail carriers are currently experiencing high demand, which may lead to delays in refund processing. While you may attempt to contact them directly, it is unlikely that you will receive more details than what can be provided by Rail Ninja. Please know that we take full responsibility for all communications, and we kindly ask for your patience during this waiting period. We apologize for any extended delays and appreciate your understanding.
DO NOT USE - Biggest scam I’ve ever seen in my life
Response from developer
Dear Customer, Thank you for taking the time to share your review. Your feedback is valuable in helping us identify areas for improvement. We want to clarify that the final price displayed during the booking process included the agreed-upon service fees. Our team strives to ensure transparency in pricing. We hope you had a pleasant journey. Thank you for bringing this to our attention.
Good app
Response from developer
Dear Customer, Thank you for your review. We will be more than happy to assist you further, just let us know what we can do for your comfort travel.
