Fraudulent company beware!
It has been on processing for weeks and nothing never came. No support except some useless typical email, no phone number to call. Bought the tickets on the regular train company and had my bank involved to fight the operation, don’t get fooled here. No such thing of non refundable tickets, fight it!
Response from developer
Dear Traveller, We are sorry to hear about your negative experience. Please share your reservation details with out support team, we will gladly assist you. For any failures on part of Rail.ninja we will issue a refund. We will not issue a refund for claims based on circumstances that are outside of our control.
Disappointed
Response from developer
Dear Traveller, Thank you for sharing your experience with us. We appreciate your feedback regarding the seating arrangement on the train in Korea. It seems there was a misunderstanding about the class options available on the Rail Carrier, VIP class is not provided by the Rail Carrier. In Korea, there are two classes of comfort: Economy class and 1st class, with 1st class offering more spacious and convenient seating. We apologize for any inconvenience caused by being separated and understand the importance of traveling together. The car attendant should have been able to assist you in finding seats closer to each other. Please note that seat assignments are automatically generated by the system, especially for reservations made close to the departure date. To ensure a smoother experience in the future, we recommend booking your train tickets in advance. This way, you have a better chance of securing seats together and avoiding any potential misunderstandings.
Unfair prices
Do not use their service it’s a big scam
Response from developer
Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for any disappointment you may have experienced. Your opinion is valuable to us, and we will use it to improve our services for you in the future. Your satisfaction is our top priority, and we appreciate your understanding as we work to enhance your experience with us.
Overpriced tickets, try other apps!
Response from developer
Dear Dr. Antekirtt, We are sorry to hear about your disappointment. On the home page we fairly share the information about Rail Ninja: it is a commercial business that makes it easier for you to book train tickets online. Therefore it comes to higher price. Our support team will be happy to assist you and deliver excellent service in case of any issues.
Easy & Convenient
Response from developer
Dear Customer, We appreciate your opinion and thank you for sharing your ideas with us.
Mostly convenient!
Response from developer
Dear Customer, We appreciate your opinion and thank you for sharing your ideas with us. Your feedback is valuable to us as we strive to improve our services and meet your expectations. If you have any more suggestions or feedback, please feel free to reach out to us.
No refund going in 100 days
Response from developer
Dear Customer, Thank you for sharing your feedback with us. While we understand your concerns we have to admit that Rail Ninja is not the rail carrier and does not maintain the train schedule. The information is provided accordingly on our homepage. Rail Ninja main goal is to provide a perfect trip planner and smooth online booking. But still, we do not operate trains and train stations. Decisions on ticket refunds are solely under the responsibility of the rail carrier.
Don't do it
I lost $1000.
Response from developer
Dear Customer, We are sorry to hear about your negative experience. Your reservation can't be identified in our system by the information provided, we kindly ask you to reach out to our support team via e-mail or online chat.
Great app. Content clear. A+
Great
Response from developer
Dear Traveller, Thank you for your review. You opinion is important to us. Should you need assistance, please contact our support team via e-mail or online chat.
