Rail Ninja User Reviews

Rail Ninja: Train Tickets

Firebird GT Limited

Travel

Reviews Summary

Positive highlights

🔍

This app hasEasy to see different train options and times

🚀

This app hasFast and easy way to book

📱

This app hasConvenient app for planning trips

Negative highlights

💰

This app hasOverpriced tickets with high service fees

🚫

This app hasTickets sometimes get cancelled or changed without notice

🤖

This app hasPoor customer service, difficult to get refunds or make changes

⚠️

This app hasSponsored app that misleads users to overpay

🔒

This app hasIssues with payment methods and ticket delivery

Top reviews

Most RecentHighest RatedLowest Rated

Fast, easy and secure!

Very user friendly site. Highly recommend!

To Dye For Collection

6 months ago

Response from developer

Dear Customer, We truly appreciate your feedback and are grateful for your kind words. Your satisfaction is our top priority, and we are dedicated to providing you with exceptional service every time you choose us. Your support motivates us to keep improving and delivering the best experience possible. We look forward to serving you again soon.

Never receive ticket

I bought my tickets 3 months prior to the trip, yet 2 weeks ahead of my trip I still haven’t received the ticket, and I cannot cancel it, one of the worst ticket booking service ever

TofuBearOnline

6 months ago

Response from developer

Dear Customer, We appreciate your feedback. It's important to note that the ability to cancel a ticket can vary depending on the chosen tariff. The Saver tariff, for example, does not typically allow for cancellations, as mentioned during the booking process to help customers make informed decisions. If your travel plans are uncertain, opting for a flexible tariff that allows cancellations with varying fees depending on the rail carrier might be a better option for you. We apologize for any inconvenience this may have caused and thank you for bringing this to our attention.

Would not recommend

I booked two sets of tickets for travel in China. They sent me an email notifying me that I needed to choose another time and that I had 60hrs to do so or my ticket would be cancelled. No problem for me. I chose from their list of alternative times and fare classes. I received a confirmation email from them regarding my choice. Then they canceled my bookings. I sent them the confirmation email they sent to me and the response was that I didn’t choose in time. You get one chance to make a first impression and they blew it for me. I read some reviews afterwards and it seemed that many others had a similar experience although at least they refunded my payment.

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Cool name lousy service

6 months ago

Response from developer

Dear Mohamed, Thank you for bringing this to our attention. We truly value your feedback and we apologize for any inconvenience you may have experienced. Your satisfaction is our top priority and we are committed to making things right. We appreciate your understanding and look forward to the opportunity to serve you better in the future.

Obscene service charge and no customer service.

Attempted to buy tickets From Lyon to Barcelona. Some how the spelling was changed to Leon. Right after tickets were purchased I attempted to modify, to cancel to talk to someone to submit a case. No way to contact no way to speak to any one looked at information about train ninja to discover the service fees are 50,00 euros for the service that one would pay 7,95 euros for service in a reputable site. This is a company I would advise you stay away from.

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nory5read

6 months ago

Response from developer

Dear Traveller! Thank you for bringing this to our attention. We truly value your feedback and we apologize for any inconvenience you may have experienced. You can reach our support team via e-mail or online chat for further assistance. If you have any more questions or need additional help, please don't hesitate to reach out. Your satisfaction is our top priority.

Major flaws

Was easy to book ticket. However there was no chance of changing ticket 24 hours prior to journey. Can only send message to support centered not respond. So had to buy a new ticket at the station. Needs to considerably improve customer service with a call center or at least a online chat.

vhessmad

6 months ago

Response from developer

Dear Traveller! We appreciate your feedback and apologize for any inconvenience you may have encountered. Our support team is available via e-mail or online chat to assist you further. If you have any more questions or require additional help, please feel free to contact us.

Great App for Booking Trains

Fast and easy way to book!

EddieBBCDD

7 months ago

Response from developer

Dear Eddie, Thank you for taking the time to share your feedback with us. We truly appreciate your thoughts and are grateful for the opportunity to improve our services. Your satisfaction is our top priority, and we are committed to providing you with exceptional experiences in the future. If you have any further comments or suggestions, please feel free to reach out.

Bait and switch scam

I purchased the fastest train between Seoul and Busan. After accepting my money, I was notified that I’d been moved to a slower train (which costs less). Fine, stuff happens but when I inquired about a refund of the fare difference they told there wouldn’t be any. What is to stop them from doing this with every customer? Total scam, total bait and switch. Complete garbage company. Stay away!!!

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KbizzleAZ

7 months ago

Response from developer

Dear Traveller, We apologize for any inconvenience you may have experienced. Rest assured Rail Ninja always provides refund where applicable. We understand the importance of ensuring a smooth and satisfactory experience for your journey. Our team at Rail Ninja always aims to provide the best service possible. If you could kindly share the details of your trip with us, we will be able to investigate further and assist you accordingly.

So efficient!

Love the convenience and efficiency. Takes the pain out of logistics.

Johns’ Family

7 months ago

Response from developer

Dear John, We sincerely appreciate you sharing your feedback with us. Your insights are invaluable as we strive to enhance our services. Your satisfaction is of utmost importance to us, and we are dedicated to delivering outstanding experiences moving forward. Should you have any additional comments or suggestions, please don't hesitate to contact us.

Cancelled tickets

I had a reservation, rail ninja cancelled tickets less than a week before ride. Traveling abroad and know am stuck trying to figure out how to get where I need to go while traveling. Customer service response is to just buy tickets at station, no idea if that will work. It appears I can still buy tickets on the app just at a new marked up rate.

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Kirby434

7 months ago

Response from developer

Dear Traveller, Thank you for your review. We truly value your feedback. To assist you promptly, could you kindly provide us with your order number? Your satisfaction is our priority, and we are here to address any concerns you may have.

Overcharging!!!! Beware!!!

I got the tickets reserved through this company and then I found few hundred dollars cheaper through other website, but what they get you with is a “nonrefundable service fee” which is also over two hundred dollars. Although the app is convenient, but tickets are overpriced. First time the rail ninja canceled my tickets due to “overbooking” which didn’t happen on other site, second time they didn’t refund me full amount. Please don’t use them unless you want to overpay for nothing, because “service fee” is outrageous!!!

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gogoly

7 months ago

Response from developer

Dear Traveller, Thank you for reaching out to us. We truly value your feedback and are dedicated to ensuring your travel experience is exceptional. To assist you promptly, could you kindly provide us with your order number? Your satisfaction is our priority, and we are here to address any concerns you may have. We appreciate your patience and look forward to resolving this matter for you efficiently.