Rail Ninja User Reviews

Rail Ninja: Train Tickets

Firebird GT Limited

Travel

Reviews Summary

Positive highlights

🔍

This app hasEasy to see different train options and times

🚀

This app hasFast and easy way to book

📱

This app hasConvenient app for planning trips

Negative highlights

💰

This app hasOverpriced tickets with high service fees

🚫

This app hasTickets sometimes get cancelled or changed without notice

🤖

This app hasPoor customer service, difficult to get refunds or make changes

⚠️

This app hasSponsored app that misleads users to overpay

🔒

This app hasIssues with payment methods and ticket delivery

Top reviews

Most RecentHighest RatedLowest Rated

Very easy app to use

Simple, easy to search, would recommended for fast train to Lisbon.

Rooky42

3 months ago

Double the price

We were recommended this app for Portugal using the high speed train. Well we paid double the price of the ticket. Next time we’re using omio. Would not recommend using rail ninja for Portugal!

Sunnydays53

3 months ago

Easy to use

I love the application. Easy to use and very self explanatory. When mistakes done very easy to resolve. Excellent customer service.

laberinto48

3 months ago

Response from developer

Dear Traveller, We appreciate your high rating of our services and are delighted by your feedback. We look forward to continually improving our services for you in the future.

Scam Company!!!

Wait until you get to the train station and buy directly or go directly to the train provider apps and book directly. They wait too late to get any quality seats for groups (even two people) and their app is so outdated. We use Trainline and Omni across most of EU, but Nordic areas not able to - but will never use Rail Ninja ever again.

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BusterSEMM

3 months ago

Response from developer

Dear Traveller, Thank you for your review. We regret any inconvenience you’ve experienced and believe this may be a misunderstanding. Rail Ninja is dedicated to offering top-notch assistance. Had you contacted our support team via email or online chat, we would have been more than happy to resolve any questions you had.

Enormous price hike for worse service. With no refund available

I bought train tickets from Porto to Lisbon through rail ninja. Rail ninja doubled the price of the train provider and I can only get a refund for the actual price of the tickets, the markup fees are nonrefundable. This company will take advantage of foreigners who don’t know better. After finding out, I bought a ticket from Portimão to Porto, first class, that was less than half the economy class ticket on rail ninja. Don’t use these guys

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Ryder Roedel

3 months ago

Response from developer

Dear Ryder, Thank you for your review. We’re sorry to hear about your negative experience. Please be assured that Rail Ninja provides a detailed price breakdown at the final booking step. We regret that you were not fully aware of Rail Ninja’s policies and apologise for any misunderstanding.

Be very careful

They don’t book tickets directly, so you pay and they can cancel just before you depart. Happened to me.

JinJinsDog

3 months ago

Overpriced tickets

Careful with this app. Train tickets are overpriced and you cannot cancel or ask for a refund. Seoul station to Airport was 4.5x more expensive compared to purchasing directly from the station.

iCyb3r25

3 months ago

Easy to use, excellent app!

Definitely a must when you travel in Europe!

Travelling Mel

3 months ago

Don’t waste your $ - bit tickets directly from the rail service

I got this app and bought a ticket from
Oslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!

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bumblefam23

4 months ago

Response from developer

Dear Traveller, Thank you for your review. We’re sorry to hear that your conclusions about Rail Ninja’s services were based on the responses of a third party. Please be assured that Rail Ninja is always responsive and eager to assist our customers. If you had reached out using our support team’s email address or contacted us via online chat, I’m confident you would have received timely assistance. Regarding the cancelled train, we are unable to locate your booking using your nickname. Please reach out to our support team through the Support page on our website, and we will guide you on how to obtain a refund.

Was having trouble until I downloaded the app and it worked perfectly, thanks

Thanks

dalherbst

4 months ago

Response from developer

Dear Traveller, We appreciate your positive feedback regarding our services. We are dedicated to continually enhancing our offerings for you in the future.