Rail Ninja User Reviews

Rail Ninja: Train Tickets

Firebird GT Limited

Travel

Reviews Summary

Positive highlights

🔍

This app hasEasy to see different train options and times

🚀

This app hasFast and easy way to book

📱

This app hasConvenient app for planning trips

Negative highlights

💰

This app hasOverpriced tickets with high service fees

🚫

This app hasTickets sometimes get cancelled or changed without notice

🤖

This app hasPoor customer service, difficult to get refunds or make changes

⚠️

This app hasSponsored app that misleads users to overpay

🔒

This app hasIssues with payment methods and ticket delivery

Top reviews

Most RecentHighest RatedLowest Rated

Overpriced tickets

Careful with this app. Train tickets are overpriced and you cannot cancel or ask for a refund. Seoul station to Airport was 4.5x more expensive compared to purchasing directly from the station.

iCyb3r25

4 months ago

Easy to use, excellent app!

Definitely a must when you travel in Europe!

Travelling Mel

4 months ago

Don’t waste your $ - bit tickets directly from the rail service

I got this app and bought a ticket from
Oslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!

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bumblefam23

4 months ago

Response from developer

Dear Traveller, Thank you for your review. We’re sorry to hear that your conclusions about Rail Ninja’s services were based on the responses of a third party. Please be assured that Rail Ninja is always responsive and eager to assist our customers. If you had reached out using our support team’s email address or contacted us via online chat, I’m confident you would have received timely assistance. Regarding the cancelled train, we are unable to locate your booking using your nickname. Please reach out to our support team through the Support page on our website, and we will guide you on how to obtain a refund.

Was having trouble until I downloaded the app and it worked perfectly, thanks

Thanks

dalherbst

5 months ago

Response from developer

Dear Traveller, We appreciate your positive feedback regarding our services. We are dedicated to continually enhancing our offerings for you in the future.

East and Quick to use!

Ordered three tickets to Rome. App prices where cheaper than on the website!

IAlisalynnz

5 months ago

Response from developer

Dear Traveller, We appreciate your positive feedback regarding our services. Our commitment is to continually enhance our offerings for you moving forward.

Kind of annoying

Had to get a refund for tickets caused by a derailed train. Was quite a hassle and took way too long. Also, they made me go to the station and request the refund. For the service charges you’d think they would handle that for you. Anyways got the refund but it was supremely annoying. Next time I’ll just get my own tickets.

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Sheptarded

5 months ago

No refund

Still waiting on refunds for tickets from a derailed train from several weeks ago with a very annoying customer service responsiveness. They made me go to the train station and refund the tickets to them. They got their money back that they got from me to purchase the tickets but I am still yet to see it in my account. This was because our train derailed before we got on it so it was no fault of ours. Save yourself the trouble and don’t use this app. Quick to take your money but takes several weeks to even get a response from CS. What a scam.

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Sheptarded

5 months ago

This app is Non refund

Think carefully before booking a trip on this app as they do not give refunds. I cancelled my trip 2 weeks in advance and they did not refund my money. Shame on the app and the scammers.

Abdbckci

5 months ago

Good app

Easy to use offers good options and lots of information on the lines

ZenChefMo

5 months ago

Response from developer

Dear Traveler, Thank you for sharing your review. We value your feedback and will be happy to assist you with future bookings. Do not hesitate to contact our support team in case of any questions.