Impossible to get a refund . Deceptive Business Practices
Already doing more than my recommend walk plan. As others mentioned this is a trick , u think u are buying via App Store but it directs u to web browser somehow via your mobile. So purchase does not show up in App Store to request a refund. Says if your purchased via web browser they don’t refund u !! Their “legal”doc say u have to go to their website to request a refund but it just takes me through same setup process again to setup account. This is deceptive!!! How can an app show up via apple App Store but then redirect u to their site ( deceptively in the background) to make the actual purchase.!! I will be reporting this deceptive business practice to Apple Immediately!! I want my refund since I had this less than 24 hrs and this app is not letting me submit this refund request via their website or the application!!
Response from developer
Hello! Thank you for sharing your feedback – we're sorry to hear that you've had a negative experience with our product. Your input helps us improve and grow, and we're keen to address your concerns as soon as possible. Please email us at kate.support@walk-fit.io and we'll take things from there. Your input is valuable to us! – WalkFit Team
Scam company STAY AWAY!
I don’t even have any paper trail or memory of agreeing to sign up for another month at a cost of $57 CAD! Only 2 days after the charge they refuse to refund and just offer a year free. Please read the return policy, the product clearly doesn’t work as they have SO many loop holes in their return policy, it’s laughable.
Google this company and you’ll see many ppl are in disputes with them. Many say they had no idea how they got charged as they didn’t agree to anything. Others say the company tells you they will notify you 3 days before renewal; that does not happen either.
Complete con! Avoid!
I originally downloaded it as a free trial, followed the questionnaire which told me to do 3k steps a day. I already do this day to day mostly, so knew that wasn’t going to make a difference. Therefore, haven’t used the app/any workout plans etc at all and out of the blue, been hit with a near £40 charge for a pointless app. Wasn’t made aware of any charges or how much, the auto renewal isn’t obvious at all. Complete fraud, very misleading and unfair commercial practice.
Contacted the help team to be told I’m not eligible for a refund and offered me a ‘complimentary year access to the app!’ How insulting! If I wanted to use the app, I would have been using it, and there wouldn’t be an issue to raise with the team.
Complete trap and con, avoid at all costs- much better apps that are more suitable out there!
Response from developer
Hello! I’m sorry that there has been some confusion with your plan's auto-renewal and payment – I appreciate how frustrating this must be. Our subscriptions auto renew by default so that our users don't need to worry about manually updating their plans, but we appreciate that there was a misunderstanding here. So we can get this sorted as soon as possible, please contact us directly via kate.support@walk-fit.io. We’ll look into your concerns and work to resolve them promptly. Thank you for bringing this to our attention. – WalkFit Team
Great APP
Response from developer
Hello! Thanks for sharing your thoughts! We're glad to hear you enjoyed the gradual intensity and the fun dance workouts, making exercise feel effortless. Keep up the great work! If you need anything, feel free to reach out to support at kate.support@walk-fit.io. – WalkFit Team
Scam - don’t fall victim
Worse - I contacted them within 5 min of getting charged (I have over visa notifications) saying I don’t use the app, I won’t be using it, and want it canceled/refunded. Their answer? “This doesn’t fall under out guidelines for cancellation, but we will let you have a year subscription instead”. Again… the app subscription was technically active for less than 5 MINUTES!!!! Just another app trying to screw people into tricked auto renewals at a MASSIVE fee (40 usd!!!!!)
Aside from that - even if I used the app it isn’t worth it. It’s just an app telling you to do weird workouts while you walk (not what I was expecting). Nothing you can’t find for free on YouTube.
Avoid avoid avoid
Response from developer
Hello! We're sorry you've had trouble trying to cancel your subscription. You'll need to open your app and navigate to Profile > Manage Subscription, where you can find the option to cancel. In any case, your insights are crucial, and we'll use them to improve. If you need further assistance, please reach out to us at kate.support@walk-fit.io. – WalkFit Team
It’s really helped me lose weight
Response from developer
Hello! Thank you for your fantastic feedback! It's awesome to hear how much you've achieved in your fitness journey, especially overcoming those initial challenges. We’re glad the easy workouts and stretching routines have made a difference for you. If you’d like to share more details about the music issue, feel free to reach out at kate.support@walk-fit.io! – WalkFit Team
Terrible Service
Response from developer
Hi! Thank you for reaching out. We're sorry that your experience with us didn't match your expectations. We really value your feedback and we'd like to resolve your issues as soon as we can. Please get in touch with us at kate.support@walk-fit.io and our team will look into things for you further. – WalkFit Team
Scammy and Poor Customer service
I tried to get a refund because of how challenging it was to get it and all they’ve offered is a year of a service I don’t want.
Walk 10k steps a day and you’ll be fine…
Response from developer
Hi there! Thank you for sharing your feedback. We’re really sorry to hear about your experience with subscription management and customer service. Your concerns are important to us, and we appreciate your honesty. You'll need to open your app and navigate to Profile > Manage Subscription, where you can find the option to cancel. If you have any trouble with this, feel free to email us at kate.support@walk-fit.io, and we'll get this sorted for you. – WalkFit Team
Disappointing experience
Edit: Prior to submitting this review I contacted WalkFit support and had several emails back and forth which led to no solution or positive results.
Response from developer
Hi there! Thank you for sharing your feedback. We're genuinely sorry to hear about your disappointing experience with both the app and our customer support. Your insights are important to us, and we appreciate you taking the time to reach out. If you need any further help, feel free to contact our support team again. – WalkFit Team
Love it!
Response from developer
Hey! Thank you for sharing your amazing progress! We're so happy the workouts fit your routine and help you feel great. Keep up the fantastic work! If you need any help, just reach out to support at kate.support@walk-fit.io. – WalkFit Team
