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I am updating my earlier review below based on my exchange with the solo developer of the app. They responded personally to explain what might have happened and to offer solutions. Apparently I was not supposed to see the ads/product placements with my PRO subscription, and there should have been a trial option for the PRO subscription.
I was impressed at the promptness, courtesy, and sincerity in their customer service. Hope this app can do well so if it works for your needs please support smaller developers!
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My initial review:
I couldn’t use this app without first paying the $40 annual fee, and then all the so called “tips” are just ad after ad for different wellness products and services. I was made to believe I could input and share my food journal with my friends, but all you share is weekly weight (which we were already doing by snapping pics of the scale and sharing in a group thread), steps taken, and water intake. My group tried this for 3 weeks and then decided not to use it because it was no different then our group chat. The interface is very basic for what you pay (eg, the annual fee for MyFitnessPal or the Fitbit app is the same but you can do so much more), PLUS there are free fitness videos. I wish I could get a refund, I truly feel scammed. I don’t understand the good reviews at all. Highly do not recommend.Show lessDeveloper Response
Hello, Thank you for your feedback. We take customer satisfaction seriously and we are glad to hear from you. Listening to our customers and taking action to resolve issues they are facing and improve our app is our most important value. The weight loss challenge and all its related FREE features will remain free forever. The FREE features include things like: · Weight update, the weekly and final weight targets · All their announcements and tracking · The weight challenge team leaderboard · In-app chat messaging · and more The trial period is given for you to experience the Pro features before deciding if to purchase them. Researches show that you can improve by 50% your weight loss chances of meeting your target by monitoring your steps walking, water drinking, and floor climbing with your friends. The Pro subscription gives you the extra daily accountability and routine to add fitness activities into your weight loss process. Feel free to reach out to us at Info@BetterTogether-app.com, and we'll guide you through the refund process. Many thanks for your review. Best regards, The BetterTogether App teamFeels like a scam app
I couldn’t use this app without first paying the $40 annual fee, and then all the so called “tips” are just ad after ad for different wellness products and services. I was made to believe I could input and share my food journal with my friends, but all you share is weekly weight (which we were already doing by snapping pics of the scale and sharing in a group thread), steps taken, and water intake. My group tried this for 3 weeks and then decided not to use it because it was no different then our group chat. The interface is very basic for what you pay (eg, the annual fee for MyFitnessPal or the Fitbit app is the same but you can do so much more), PLUS there are free fitness videos. I wish I could get a refund, I truly feel scammed. I don’t understand the good reviews at all. Highly do not recommend.Show lessDeveloper Response
Hello, Thank you for your feedback. We take customer satisfaction seriously and we are glad to hear from you. Listening to our customers and taking action to resolve issues they are facing and improve our app is our most important value. The weight loss challenge and all its related FREE features will remain free forever. The FREE features include things like: · Weight update, the weekly and final weight targets · All their announcements and tracking · The weight challenge team leaderboard · In-app chat messaging · and more The trial period is given for you to experience the Pro features before deciding if to purchase them. Researches show that you can improve by 50% your weight loss chances of meeting your target by monitoring your steps walking, water drinking, and floor climbing with your friends. The Pro subscription gives you the extra daily accountability and routine to add fitness activities into your weight loss process. Feel free to reach out to us at Info@BetterTogether-app.com, and we'll guide you through the refund process. Many thanks for your review. Best regards, The BetterTogether App teamNo refund
I signed up for the free trial then cancelled the trial that day. The next day on my bank statement I see I was charged $50.99.
I've sent a message regarding this but have had no response.