Leave a Review Medical Alert Connect
Misleading App
This app is for medical professionals ONLY! Patients cannot setup an account on this app!Terrible waste of time
DO NOT WASTE YOUR TIME ON THIS APP! This app is utterly useless! I spent 2 days trying to get it to work being on hold with the tech support etc. thinking I could manage my mothers alert equipment and account because she is moving and I needed to change addresses etc. This app will not allow me to do anything. So I am still going to have to call and wait on hold for hours just to make a simple address change. Also apparently I am now being charged on my account $5 per month just to have the privilege of having this useless app on my device? They don’t even tell you this! Robbery.Show lessDisappointing right out of the gate!
I just got this app and tried to create a new account. It wouldn’t let me do it from the app. Instead, I was offered the choice of calling them or emailing them. All just to try to do what I expected the app to do itself.
I have no clue as to why it won’t allow me to create an account.
Also, it doesn’t say anywhere if I need to connect it to another device or if my iPhone will be sufficient for detecting any problems and notifying my emergency contacts.
So what do I do now? I only looked it up as a park after seeing someone on Facebook asking about medical alert device advice.
I guess this will go into the dustbin of dead apps not to worry about. Le Sigh.Show lessDeveloper Response
Thanks very much for your feedback. I am sorry you experienced issues with the app. Do you already have an account and a device with Medical Alert? If you do and the app is still not working for you, please escalate your complaint by sending an email to Support@medicalalert.com so we can address the problem. If you do not already have an account and device with Medical Alert (https://www.medicalalert.com/) this would be why the app was not working for you.