Leave a Review Caregiver Mobile
Needs ALOT of improvement.
Very slow to refresh. Shows wrong address for my father's home. Not enough options... Could use better tracking ability, history would be very useful. Step counter is a completely useless feature. Can't believe this thing is worth $50/month. And that's the discounted price. Oh and the speaker was barely audible... And that was tested indoors. I just really hope if it IS used in a real emergency my father can actually communicate with the agent.Show lessdingii42
Developer Response
We are sorry you have had a difficult experience. We are always looking for ways to improve and your feedback is very important. Please contact your dealer so they can look into your device specifically.WRONG ADDRESS 4x In one day??
So far today it has given me four different addresses?? The operator or whatever you call the person who may answer the phone the day you call or not said “it’s because it’s the address is off GPS”…. Ok well here’s the thing I haven’t left my house ?? So if I fall or something actually happens where is the AMBULANCE going to GO !! Too some random house in my area …GEE THANKS ALOT TELUS FOR NOT SAVING MY LIFE !!Show lessAdoraflower
Developer Response
Hi there, sorry to hear you had issues with your TELUS Health Medical Alert device. The TELUS Support Team would be happy to help you. Please call 1-888-505-8008 to direct the concerns to an agent.App not updating
The app is not updating—location, steps, battery. It is verified that the device is home but the app shows data from 1:12 pm. It is now 8:45 pm. I have tried reinstalling app. Tried on a different device. NOT WORKING. I need this app to ensure my 85 year old mother’s safety.YVR2024
Developer Response
We apologize for the inconvenience. Please contact support@freeus.com so we can assist.