Never received anything
If I CAN GIVE THEM NO STARTS I WOULD. I placed a order on 1/15/21 and was updated on the 23rd that my order has been shipped I check and see no progress emailed them they said that Usps lost my package but found it and will be updating soon since 1/23/21 my item is still saying USPS is awaiting item only pre shipment label was created I emailed this company, dm on Instagram no reply. I commented on a post about it and they deleted my comment. Support Black Businesses right? Smh DO NOT WASTE YOUR TIME!!!!part3nt234
WORST BLACK OWNED SITE
Y’all don’t give people their ordersbrypesos
Mailing
Love your product but I can’t order from you any longer Intill you get your mailing together. It’s been 3 and half weeks and I still haven’t received it and I payed extra for the shipping. We try and shop with our people and this what happen.qwerfdghytt
Poor Customer Service and Lack of Response
I decided to support this business at the advisement of my close friend because she knew I was looking to support a black owned business but the service, or lack there of, I have received has been nothing short of horrendous.
I placed my original order #29112, on July 2nd. It is now August 1st and I have yet to receive it. The shipping says it is still located in Miami. I wake up today August 1st to see I have been charged again for a new order #26899. I understand I signed up for the subscription but why would you charge me more money for a second order when I have not received the first?
I have contacted this support channel several times asking for updates and have only gotten one response. I get that times are weird right now, all I am, well was, asking for was effective communication and proper expectations.
The lack of customer service rendered to me has been very disheartening as again I truly value my friendship with the cousin of the owner who recommended this product and I was very excited to try them based on the reviews I read and was very excited to support this business at her request. I cannot support a business who does not value customer service.B. Targaryen
Horrible company
I have reached out to this company they have yet to respond. USPS says they are waiting to receive the items. Very unprofessional takes too long.dddoucette
Shipping
Ordered weeks ago and still nothing. Not recommended.Bigbadassbo
Mr
The product work at first and it slowly stops working my first two orders were great and third time buying the product it was poorly handled the bar soap was almost half what it was my first two orders im probably not going to be buying anymore productsMikashamba
Product eczema cream
Never received my productchiefokosun
Week 1 Update
I purchased the Rich and Clear Bundle Kit and am still getting used to the products. I like how both the African and Almond black soap make my skin look after I wash it. It seems to have a brighter/more clear look to it. I like to use my spin brush when using the African Black Soap. I have combination skin as well and I like how to toner works with my moisturizer. It is not too moisturizing but leaves my skin feeling refreshed. My only complaint is the situation of the Almond Black Soap. Rich and Clear’s IG states that most results show after 30 days but there’s no way 1 bottle will get through a month. It is only week 1 and im almost halfway done with the bottle. You’re almost forced to buy another bottle additional to the kit, just to see if you will have results. Other than that, Im still becoming acquainted with the new products so hopefully I have better results in the next few weeks.J. A. T
Great Stuff!
Amazed at how these products make my face feel!Mulan_12
