Leave a Review Vitesy Hub
Good products
You have very good products, but you don’t have good service
I ordered my shelfy more than year ago and just received it last week
I consider this a very bad service
Thank you for good productsFas 25
Developer Response
Thank you so much for your review! 🍓TERRIBLE
So far JUNK. My fridge is always “Poor” and I just put it in my new empty SubZero…. POOR. I rarely leave 1 star reviews on anything, but I want my money back, this product is one of the worst things I’ve ever purchased. It doesn’t do anything but make noise, and telll me I’m Poor.Riseoner
Developer Response
Hello! We're sorry to hear this. The air quality is based on 4 factors: temperature, door openings, filter and fridge cleaning. The app shows a red dot near the values that need improvement, so you always know what you can work on in order to restore a good quality. You can contact us at support@vitesy.com to share any feedback or request, so we can do our best to improve your experience with Shelfy and our app 🥕Shelfy
I realllly need the app to give me a phone notification when it needs to be charged. Like, a badge notification. Please let me know if I'm missing something, but I only see notifications related to air quality, cleaning the fridge, and disconnected from network. It pops up that it has a low battery when I open the app, but I don't open the app daily or even weekly.Show lessceecee25
Developer Response
Hello, thank you for your review 💚 Our IT team is currently working on this feature so it'll be available in the near future 😉Won’t connect
Unfortunately this app and Shelfy product is not ready for prime time. Once the shelfy is set up it disconnects from the hub and won’t connect again. I tried to reset the shelfy several times, but no luck, same results. For now, I’d recommend avoiding the product till they can fix the software. I’d be happy to revisit my review once this is fixed.Show lessElbowApp
Developer Response
Hello, thank you for your review. You can contact us at support@vitesy.com with more details so we can work on improving 💪🏻Useless app
Cannot get it to connect on my Wi-Fi. Emailed Vitesy several times but they keep telling me to press the reset button, which I did 1000 times. I’ve just given up.can't even get it going
Developer Response
Hello! Make sure to have iOS 10.0 or later. If you need any help email us at support@vitesy.com, we will be happy to help you! 😃Working!
Now works great, shows the information needed accurately from what I can tell. Do you offer replacement filters?Gillcarr
Developer Response
Hello! Yeah, we are so happy to receive your positive feedback. Yes, please email us at support@vitesy.com with more info about your filter.Disappointed!
I was excited to finally get a Natede. The product is beautiful and the app and features look awesome and useful, but the app has been down for over a month and there is no sense of urgency or real concern from the team. I am lucky that the store I purchased it from is taking it back even though it’s been over 30 days.Show lessUndon108
Developer Response
Hello! We are very sorry for this problem. You should have received an email about it. Everything is working now. Please download the last version of the app, remove your Natede from Vitesy Hub and add it again. We hope to see an update on your review 😊 thank you!Doesn't work
Doesn't connect, did the trouble shooting and emailed them. Their response was basically they know it doesn't work. That was Aug 5, two weeks later still doesn't work, no update or change.Alf!
Developer Response
Hello! We are sorry that the app didn't work. We were aware of the problem and now it's fixed. Now you just have to remove your Natede from the app and add it again. Please, let us know if everything is ok now so you can update your review 😊 thank you!Why does it keep disconnecting?
Ok got it to re-recognize my Natede, but keeps disconnecting or giving me Bluetooth error so I can't see the AQI status at all, or change the settings...[hellothere]
Developer Response
Hello! We solved this issue. Now you simply need to remove your Natede from the app and add it again. Please update your review and let us know if everything is working 😃 thanks!Software is iffy
Update: It started working today. It looks like the problem was with their servers. Upped to 4 stars.
The Vitesy has been working since I received it. As mentioned the sensors have reported drastic changes when none have occurred.
With the latest software update it has stopped working at all.JohnB-SI
Developer Response
Good morning John! You're right! This Wednesday our service provider had a service outage and went down for some hours, but the day after our systems turned 100% on! Can you please provide (here or at support@vitesy.com) more information on the sensors? We released a firmware update (1.8.02) with some calibration fixes for our temperature sensor, if that was the problem.
