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How CloudTalk boosted our call center's performance
Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base. The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees. Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.Show lessSnuggleshell777
Why we love CloudTalk
CloudTalk has revolutionized our team. Calls are crystal clear, and setup is so simple anyone can do it (even my grandma). Our not-so-tech-savvy crew found it a breeze. The best part? CloudTalk keeps calls organized and provides data to improve our customer interactions, like a coach giving tips after every call. Their amazing customer support is always there to help with any questions. CloudTalk is a lifesaver. Highly recommend!Show lessWhy CloudTalk was the right choice for our growing business
CloudTalk has significantly transformed our small business operations. We transitioned from an outdated phone system to an efficient call center equipped with unexpected yet essential features for our size. The interface is remarkably user-friendly, with a sleek design that allowed our team to start using it effortlessly. We've experienced excellent call clarity, and the support team has been consistently prompt and helpful whenever we needed assistance. CloudTalk has become integral to our growth, more akin to a collaborator than mere software.Show lessCloudTalkGo review
I've been using the CloudTalk mobile app alongside the desktop version. While it's not as robust as the desktop app, it's still great for staying connected on the go.Good Call Management App
Cloudtalk has become essential for managing my business calls. The app’s interface is clean, intuitive, and user friendly. It is easy to navigate, and I was able to get up and running without any hassle. It also has a robust range of features such as call recording for keeping track of important conversations. Calls are consistently clear with no drops. Overall it has been great for streamlining and organizing my calls.Show lesslizard_ppl
Review
CloudTalk is simple, straightforward, and user-friendly to use. The pricing is good for our needs. If you need extra built in services, I would suggest looking into something else.81ela
Straightforward and convenient service
I use CloudTalk's VOIP service as our primary corporate phone. It works great for the small international startup with extensive travel habits. They made it easy to add a number almost in any country (subject to local regulation). Customer service is responsive and efficient.Shyshkinus
Useless
The phone doesn’t ring when called. Notifications for texts don’t work. Auto capitalization like every other text app non-existent. Save your money and go elsewhere.Gk149765
Unable to receive calls
The app loads okay in the phones. I’m able to make calls but it does not ring when there’s an upcoming call. You would think by now this would have been fixed but is still just an app that need improvement.Dia3P
Always rings
This is useful for the business I’m helping out but I’ve noticed that it will continually ring through to me phone even after I log out AND close the app. This would seem to be concerning simply from a security perspective but it’s also super annoying. Devs can you please clean up that part of the code? It should certainly go offline when signed out within the app!Show lessfreakbass99
Developer Response
Thank you for sharing your feedback with us, name. We are sorry to hear that you have had a negative experience. Could you please reach out to support@cloudtalk.io to resolve the issue as quickly as possible?
