I’ve had to contact secondline many times while using this service to resolve the same issue. They never responded to my last email. Customer service is nonexistent and unhelpful.
When someone calls me on the secondline app, the caller ID says “secondline contact”, whether or not that contact is saved to my app, or if it’s an unknown number. I have no idea who the caller is before answering. I use this for business and it is completely unreliable. To make it even more annoying to use, sometimes it takes 8 or more attempts for me to listen to a voicemail that was left. The play button is totally unresponsive. It doesn’t matter if I’m connected to WiFi or using my own phone signal. My phone software and app are up to date.
The only “solution” presented to me in the last would prevent me from keeping myself as a contact in my regular (non secondline) phone app, which means I can’t use many of the functions that I purchased an iPhone for in the first place. I would cancel this account, but unfortunately there are too many people who contact me using this number, so I am stuck paying $15 a month for a low quality product.
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Lyn Matias
HR Ducky
AL7420