Nebula User Reviews

Nebula: Horoscope & Astrology

OBRIO LIMITED

Lifestyle

Reference

Reviews Summary

Positive highlights

🔮

This app hasHighly accurate horoscopes and astrology readings

💫

This app hasDetailed information on birth charts, compatibility, and more

🌙

This app hasTracks moon phases and astrological events

🎨

This app hasAesthetically pleasing and easy to navigate interface

🔍

This app hasProvides in-depth analysis and interpretations of astrological data

🧠

This app hasHelps users understand themselves and relationships better

Negative highlights

💰

This app hasExpensive subscription fees for full access to features

🔒

This app hasConcerns about privacy and data usage

⏰

This app hasFrequent notifications and ads for paid services

🤖

This app hasSome users felt the readings were impersonal or AI-generated

🤯

This app hasConfusing subscription and cancellation process

🔍

This app hasLack of customization options for gender and pronouns

Top reviews

Most RecentHighest RatedLowest Rated

Wanted to love it - feel duped

Wanted to love this app but btwn the bait n switch to get money from ppl and while in the app everything is nickeled and dimed I had the app for less than a day. Then had to deal with getting my money back in which of course it can be taken in seconds but getting it back is a diff story. Customer service is fine. As you can see on other complaints they will comment things are “clearly stated” however upon talking to customer service on insta having them admit to the app switching the choice to the 50 dollar option bc it’s “preferred” is an issue … there should be no switching from the persons original choice of the free trial etc right before the person moves forward. This is a clear trick and needs to be fixed if this isn’t unintentional… however I can imagine getting close to 50 bucks from multiple users wouldn’t be turned down regardless. In the end if you have the money floating for this app I guess it could be fun, but in todays world clarity and ease is what makes a strong app long term. I’m glad other ppl are enjoying it though.

UPDATE: The response to this review is the perfect example of what is going on here, no accountability, no real solution. I have spoken to plenty of people from this company and they while nice are essentially not helping. Thankfully apple helped me in the end.

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ACD1987

15 days ago

Response from developer

Greetings there! Thank you for taking the time to leave us a review! It’s very important for us as it helps us to improve in order to provide you with more high-quality service! We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion! Our support service work all day long to help our customers, so you should definitely contact it at nebula.support@nebulahoroscope.com (mailto:nebula.support@nebulahoroscope.com) to get the solution of your problem. Best regards, Nebula team 🔮

Love the app!

Advisors are super helpful and easy to reach. I do wish the cost of the chat could be a bit less but overall great platform!

CS2335

20 days ago

Response from developer

Dear User, hello there! Thank you for taking the time to leave us such a lovely review! It is users like you that keep pushing us to deliver the best customer experience, while at the same time making our job enjoyable. We also have many discounted loan purchase promotions where you can benefit yourself. Best wishes, Nebula team

A bit expensive but interesting

I like the app. Easy to use. Credits too expensive

bubblenq

a month ago

Response from developer

Dear User, hello there! Thank you for taking the time to leave us a review. Best wishes, Nebula team

Awful

This app is a scam, they offered me a free 3 day subscription and then charged me $86 for the year.

Courtwess

a month ago

Response from developer

Dear Customer, hello there! We greatly appreciate your time to leave a review. We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion! We are sorry that the payment problems with our service did not meet your expectations. Contact us at nebula.support@nebulahoroscope.com so that we can access the payment system and help with fixing the problem. We will do all we can to help you solve the problem in a timely manner. Best wishes, Support Team.

Free Trial Trick

Because this app scams people into thinking they are signing up for a free 3 day trial then charge you automatically for a year subscription. (Approx $70) Reached out to customer service just forwarded me a link to a FAQ sheet explaining how this happened (it’s obviously misleading because you have a pre made response for this complaint). I even see people commenting about this on your TikTok videos, so clearly this has been brought up.

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RJM7682

a month ago

Response from developer

Dear User, hello there! We thank you for your feedback and want you to know that we appreciate it very much. It is very special to receive such feedback. It reminds us again and again that our work is needed and appreciated and provides the energy to keep working on our app for you - our users! To avoid being charged the full price of your subscription after the trial period, you must cancel it in time before the trial period ends. We sincerely apologize for any misunderstandings. If you need additional help, please contact us at nebula.support@nebulahoroscope.com. Best wishes, Nebula team

Confusing instructions, no payment confirmation on additional purchases

I went to order a free reading on the app, which made me pay $1 at minimum for the subscription to be able to access the reading. I did this with my Apple wallet and confirmed the $1 USD transaction, then as I was trying to click through, and deselect the additional one time offers, my fingers accidentally double tapped and clicked continue. I was then charged for a one time Redding I did not one with no payment confirmation or way to undo the damage. Upon talking to their support I was only offered a half true and to have them not address the issue I raised with the click through and purchasing.

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S208r

a month ago

Response from developer

Dear Customer, hello there! Thank you so much for your feedback! We are very sorry that you had problems with payment. Please tell us more about your problem at nebula.support@nebulahoroscope.com, we will do our best to help you as soon as possible. Best wishes, Nebula team

Keep trying to charge me for subscription

Don't like. The "free reading" you get from taking a quiz is just a broad file that doesn't even show your result. Then I'm constantly
Being charged for a subscription I didn't allow.

NotTeia

a month ago

Response from developer

Hi there, esteemed customer! Thank you for your time. We are sorry that the payment problems with our service did not meet your expectations. Contact us at nebula.support@nebulahoroscope.com so that we can access the payment system and help with fixing the problem. We will do all we can to help you solve the problem in a timely manner. Best wishes, Support Team.

Wow how I hate that this App is so dirty to people

I have a subscription until December 2 but they already took it from me because I canceled it ( when I did it said it wouldn’t interfere with my subscription until it expired ) but because 7.99 weekly isn’t cheap for something that is not worth it! I can’t afford it every week . I’ve paid so much money already to this app just be able to read a horoscope on the phone and when it comes to the other stuff on here like the people who do the readings that cost soooo much that I pay 7.99 a week then I can’t even get a free reading ?? I can’t afford to look at the questions they want me to call the people that predict the future and tell me that I would want to ask them . ???? This app could be great , but they are greedy and don’t have a problem with taking your money , and you get barely any more than you did before , and you still have to pay extra for stuff instead of paying for the whole thing so if I don’t have any more money to pay then they don’t even bother to leave it on the app for the remainder of my time left , instead they shut me down , and I know I have been a good dang customer and they don’t even care !!!! So no stars for me to you !!!!! I’m

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Curiosity Lynn

a month ago

Response from developer

Hello dear Lynn Thank you for your comment. We are very sorry that you had such an unpleasant situation while using our platform. You can tell us more details by email to our mail at nebula.support@nebulahoroscope.com and we will be able to provide you with a thorough explanation of your case and find a solution to your satisfaction. Respectfully, Nebula team 🔮

SCAM

like others have said as well, paid for a $1 reading through an ad on Pinterest. They charged me $50 after automatically without confirmation.
I have no idea how this app exists, someday there going to encounter the wrong person and get sued big time

Andri001

a month ago

Response from developer

Greetings Andri! Thank you for taking the time to leave us feedback We are sorry you had payment problems with our service, which caused your dissatisfaction. Get in touch with us at nebula.support@nebulahoroscope.com to help you out in working through the issue by connecting with our payment system. We promise to utilize all of the resources available to us in order to assist you in discovering a prompt solution for the issue. Kind regards, Nebula team 🔮

Fraud at its best

Long story short, on the month of July, first of all I remember cancelling the subscription from their website , app and from everywhere I could have right after getting subscription. (I did not subscribe it on purpose anyways). They tricked me somehow. But it’s been deducting my money since then. If I see my subscription from my phone, it’s saying I don’t have any subscription from these frauds. All I want is my money back. Awful app ever made on the face of earth. Useless!! I want my hard earned money back !!!!!!!! Anyone seeing my comment do not ever subscribe to this app. Worst app ever made. Their only intention is to trick people and fraud money.
I WANT MY MONEY BACK!!
ZERO RATINGS FOR THIS AWFUL APP!!
I have given 1 star just for the sake of review.

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Awakener!

a month ago

Response from developer

Dear customer, hello there! Thanks a lot for your time, your feedback is crucial for our team. Please accept our apologies for the troubles with payments that you had. We sincerely apologize for the inconvenience caused by the difficulties with the subscription cancellation process. Please rest assured that we are committed to thoroughly investigating your case and working towards a resolution that will be most satisfactory for you. Contact us at nebula.support@nebulahoroscope.com so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem. Respectfully, Nebula team 🔮