Leave a Review Nebula
False advertising
Asks for you finial information for a one time reading but the automatically subscribed you to a monthly plan. Very sketchy back door stuff. Not the way to inspire any sort of trust in their platform.Merzie71
Developer Response
Hello dear Customer. Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. Transparency is important to us, and we apologize if there was any confusion regarding the subscription process. Your input helps us improve, and we'd like to address this issue. Please reach out to nebula.support@nebulahoroscope.com so we can assist further. Have a good day 🔮Not User Friendly
The process to cancel subscription is so difficult that it's a red flag in my books,J.J. 2019
Developer Response
Greetings there! Thank you for taking the time to leave us feedback. It is a really bad news for our team that your user experience wasn’t great. Please provide us with more information about your problem at nebula.support@nebulahoroscope.com, this information will greatly help our support team to solve it and let you enjoy our service without any confusion. Kind regards, Nebula team 🔮IT’S A SCAM! Do not download this app
I’ve paid 1 dollar for a report and they started “connecting me with psychics” and charged me $66 dollars for a subscription I didn’t agree with. I called the bank and they said they had my card details stored after the first charge. A Google search will show lots of banks tag them as a fraud company. Do not use!Show lessjakfheywiroof
Developer Response
Hello, dear User! Thank you for sharing your feedback, and we’re sorry to hear about your negative experience. We understand your concerns and take claims like this seriously. The subscription details, including pricing and terms, are clearly outlined during the sign-up process. Additionally, an email notification was sent informing you that your trial period was ending, and that further charges would apply. Please feel free to contact us at nebula.support@nebulahoroscope.com if you have any questions or need further assistance. Sincerely, Nebula Team 🔮Excellent and Accurate
The reading I had was spot on, explained to me what was currently happening in my life, and told me things only I knew. Advised me of my future til Jan 2025 and he even went beyond that. Explained some promising and exciting news for my future and would defo recommend this reader. Give direct questions re career, business, love, and money and ask for an in-depth reading over a period of time and you will not be disappointed. Will get another reading in 6 months time. Thank youShow lessChell15
Developer Response
Nebula welcomes you, dear user! Your feedback is very important to us as it helps us to grow so we can provide you with better service! Your feedback put a big smile on our faces. We are working on our product every day to provide you with excellent service and your appreciation is the best reward for us. Respectfully, Nebula team 🔮Expensive and waste of time
It’s all lies. I paid one year sub only to have near the same access as I would not paying. I highly don’t recommend this app.KuntMother88
Developer Response
Nebula welcomes you, dear user! Thank you for taking the time to leave us feedback. We are doing our best to make you enjoy our service, so it is really hard for us to hear that you didn’t like our service. Please contact us at nebula.support@nebulahoroscope.com and tell us more about the problem with our app. This information will greatly help our tech team to fix the confusion fast, so you could get back to normal usage of our service. Have a nice day, Nebula team 🔮Scammers
I never downloaded this app but have sussed it out through the web 2 months ago! Just now I noticed they have charged me $50 for a web subscription I never signed up for! I have no idea how they were able to get my card details as I never put this information in but can only assume the same way that others have said about it being through apple as we have all had the same experience. Do not trust this app!! Don’t trust them at all they will steal your money. I am currently waiting on a confirmation email from nebula to confirm that my apparent subscription has be cancelled.Show lessKaylapkitty
Developer Response
Hello dear Kayla! I am grateful for your time. We apologize that our service was not able to meet your expectations due to payment issues. Contact us at nebula.support@nebulahoroscope.com so we can access the payment system and assist with resolving the problem. We will strive to assist you in quickly settling the problem. I hope you have a pleasant day!DONT GET THIS APP
This app is the worst. It’s a FULL BLOWN SCAM. Don’t pay b for any extra reports as I did as you get nothing!!! Then I consistently see this app charging more and more random amounts to my credit card. I have looked all over the app with no contact details apparent and have had the worst time trying to cancel watever subscription or watever. CANCEL MY SUBSCRIPTION AND STOP RANDOMLY CHARGING ME FOR STUFF IM NOT ASKING OR BUYING ! Also DONT BUT THE PYCHIC CHATS I WAS DRAWN IN BUT THEY ARE SCAMMERS! All of them I tried so many! All liars. WORST SCAM APP EVERShow lessHonest Aussie 666666
Developer Response
Nebula welcomes you, dear user! We greatly appreciate your time to leave a review. Customer satisfaction is extremely important for us, therefore it is really hard to hear that you didn’t enjoy our service. It is sad to hear about your negative user experience with our services. We are sorry for the payment troubles that happened. We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies Please contact our support service at nebula.support@nebulahoroscope.com. We will do our best in order to solve your problems as soon as possible. Best regards, support team.Total Scam 🤬
Like others have said. I curiously explored this app one evening not realising I had ‘signed up’ to anything. Even went into my active subscriptions list to check and it wasn’t listed.
Then checked my credit card statements only to realise I had been charged $65 in July and then ONE MONTH LATER a further $63
Wtaf?
I was then only offered a 50% refund . Errrr No thank you. I’ll have my money back please.
This is disgraceful and you should be ashamed for hiding your subscription fees.
I have spent many precious hours trying to find where this app invoice is actually located and still cannot find it.
Not impressed one bitShow lessUnimpressed71
Developer Response
Hello dear user! Thanks for your feedback. We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion! Feel free to contact our support service at nebula.support@nebulahoroscope.com, so we could help you to solve this problem. Have a good day 🔮This app is a scam
First of all, the app is really just about talking to psychics and not much about astrology or spirit animals or any of that like the ads claim.
Second, the app also makes you answer all these buzz feed quiz style questions and take a picture of your hand for a “palm reading” during the setup phase but never gives you the results of that.
And finally, the biggest scam of all: at the end of all the questions and such, it forces you to pay before you can see the results (that don’t exist). But here’s the kicker: it initially tells you what the actual price is but if you can’t afford that, it gives you other prices you could pay including $1. I chose the $1 option because I couldn’t afford to pay full price nor do I want to before I’ve even seen the results. I ultimately decided the app wasn’t worth it so I deleted it. Well, a few days later I got a notification from my bank about this very app trying to charge me $45. So I blocked the charge and redownloaded the app and had to play around in settings for 10 minutes before I found the “how to check for active subscriptions” button and entered in my email and discovered that the app had, in fact, signed me up for a subscription that I didn’t want. And it wasn’t even premium! I still had the option to sign up for premium because I didn’t have it. So what the h**l is the $45 for?Show lessGenMimo
Developer Response
Greetings there! Thank you for taking the time to leave us feedback. We are sorry to hear that you didn’t enjoy our product. We are sorry to hear that you had payment problems with our service, which caused your dissatisfaction. Feel free to contact our support service at nebula.support@nebulahoroscope.com (mailto:nebula.support@nebulahoroscope.com), so we could help you to solve this problem. Best regards, support team.SCAM!!
Do not download!! They charged me multiple transactions that equaled to about $200 without my knowledge and then when I lodge a refund cause I didn’t use their services in order to be charged they said they couldn’t do it and referred to apple. Apple denied a refund!!!Weidneon
Developer Response
Hello, Thank you for sharing your experience with us. We’re genuinely sorry to hear about the issues you’ve encountered. It’s concerning to learn about the multiple charges and the difficulty with obtaining a refund. We understand how frustrating this situation must be. To help resolve this matter, please reach out to us directly at nebula.support@nebulahoroscope.com. Our support team is ready to assist you and work towards a solution. Thank you for your patience and for bringing this to our attention. Best regards, The Nebula Team
