Leave a Review Nebula
Why is it getting so expensive ?
The apps free features were so good and I used them daily, I read my horroscope daily and it was always spot on, I’m getting to a point tho where I no longer want to use it as even the explanation of my chart is now costing money ? The free guides also cost money ? And it’s all 10+ why not charge a couple of dollars at least because then I’d be tempted to buy but no way am I spending that much money on an app, I have a fitness app that’s costs me 2.59 and I pay that monthly and have done for 3 years, Nebula should take notes…Show lessSo unnecessary… why
Developer Response
Dear customer, hello there! Thanks for your feedback. We are sorry to hear that you didn’t enjoy our product. You can sign up for a premium subscription and use the app without ads. With this subscription, you also get access to horoscopes for tomorrow, week, month, and year, an Unlimited number of compatibility checks, and an astrology Training Center. Respectfully, Nebula team 🔮Scam Alert
Don’t be fooled by nebula like my sister. This app is hypocritic and fraud. They just play with the mind of people and deduct money from other’s account unusually. They tell for small amounts of money but later they take off in huge amount without the knowing of card’s owner. So its a big fraud application I have ever seen and heard. This application withdrawn around $400 from my sister’s master card which is really a ridiculous activity and a cyber crime……They are doing bad and playing with people’s feelings in the name of astrology… So pathetic… Shame on owner of Nebula…😡😡😡
At the end,, you’ll gonna get your karma back don’t worry….😒😡Show lessDon Rabeena…..
Developer Response
Greetings there! Thank you for taking the time to leave us feedback. Please accept our deepest sympathies for the troubles that you had with our product and for the payment problems as well. Our support service work all day long to help our customers, so you should definitely contact it at nebula.support@nebulahoroscope.com (mailto:nebula.support@nebulahoroscope.com) to get the solution of your problem. Kindest regards, Nebula team 🔮SCAM
They expect you to pay £8 per week and then add on so many extra things they even scammed me out of £24 on a spinning wheel prize machine that made it look like you win the money but really you are paying them for a credit’ which I can’t even find now and I don’t know where you even use this credit it’s just ridiculous! They have so many other things on there you can do but you have to pay a lot for everything on this app! The only thing that is included in the £8 per week is the horoscope and zodiac match rating which is totally unfairShow lessKawaii ghoul
Developer Response
Dear customer, hello there We greatly appreciate your time to leave a review Please accept our apologies for this inconvenience! You can be sure that our support team will do their best in order to help you, so please tell us more information about your issue at nebula.support@nebulahoroscope.com Respectfully, Nebula team 🔮Worthless, and it’s Such a Shame Really
0 stars, if I could do negative starts I would. Just to start off, this is like 1 of 3 reviews I’ve ever made. This app has crumbled to pieces because they’ve been blinded by greed. I’ve used them for years for simple things like my birth chart and daily horoscope and the community but I knew this would happen when they started with the “ads to see match” and then took that away to begin charging for the “ideal partner” match compatibility feature. And slowly but surely everything started becoming unavailable unless subscribed. Now their charging to see a full birth chart. So they take our information put it in their database (to no doubt sell to other companies to scam or contact you without permission) and then make practically all areas in the app inaccessible unless you pay a ridiculous amount in subscriptions. Newsflash Nebula, you shot yourselves in the foot. And asking for more money (consistently) or saying you will “reduce the price” for a certain amount of time is just absurd and offensive. For what this app provides in “services” the cost is totally out of proportion and shows just how deluded pricing has gotten. This app is only interested in taking your money. And the “psychics” for the most part seem AI generated or illegible, but I don’t dabble in that enough to care. I’ll be uninstalling and will be actively telling people to avoid this app. It really is a shame, this app was such a great asset.Show lessShamefulAppReviewer
Developer Response
Hello Dear Customer, Thank you for sharing your feedback with us, although we're sorry to hear about your disappointment. We value your concerns and would like to address them. Firstly, we understand your frustration with the recent changes and the introduction of paid features. We apologize if this transition has affected your experience negatively. Regarding your privacy concerns, please rest assured that we take data security seriously. We do not sell user data to third parties, and users have the option to delete their data from our database if they choose to do so. As for the availability of features, we have made changes to our subscription model to sustain the app's development and ensure continued service quality. We appreciate your feedback on pricing, and we continually review our pricing structure to provide fair value to our users. Regarding psychics, we assure you that all experts on our platform are real individuals with genuine expertise. If you have encountered any issues with the service quality, we apologize and would appreciate more details so we can investigate and improve. Please contact us directly at nebula.support@nebulahoroscope.com so we can discuss your concerns further and assist you accordingly. Thank you for your understanding and for sharing your thoughts with us.Be careful if trying to get the free trial
Went on to take up the offer of a free trial subscription before I decided if it was worth the money. But they have the full yearly price as a default. Even tho it looks as tho the basic free trial one is selected. No other app I have used does this. Sneaky and misleading. When you request a refund that’s when they mention it’s the default option. Awaiting App Store to refund. Definitely do not want to use this app as if they’re sneaky with the subscription what else are they sneaky and misleading about?Show lessFrogelina
Developer Response
Dear customer, hello there! Thanks for telling us your opinion on the matter of our service. We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion! We strive to help our users 24/7, so we kindly ask you to contact us at nebula.support@nebulahoroscope.com (mailto:nebula.support@nebulahoroscope.com). You can be sure that we will do everything possible to help you. Have a nice day, Nebula team 🔮Misleading ads and Inaccurate Information
If you've downloaded this app after seeing Instagram ads promising personalised insights into archetypes, I feel for you. I did the same thing, paid money for it and received two PDFs: one not even remotely personalised, and one with pictures of my hand next to very generic information.
You're not going to get what you've been promised.
As for the information in the app, the astrological information it brought up for me is very inaccurate. The ascendant is one of the most important points in a birth chart, and the app is claiming that mine is Virgo when it is in fact Leo. These are vastly different signs, so there's clearly something wrong with the AI.Show less32BitWitch
Developer Response
Dear User, hello there! Thank you for taking the time to leave us a review! We are very sorry for the confusion. However, we would like to know more about what happened so we can make things right. You can tell us more detail about the issue at nebula.support@nebulahoroscope.com . Best wishes, Nebula teamDumb update
New update has made changes and i cant look at my birth chart for free anymore, have to pay to have this app now. No use without payment. Deleting!Purriodt_
Developer Response
Hello dear user, We're sorry for any inconvenience caused by the recent update. We are continuously working to enhance our app. Please reach out to our support team at nebula.support@nebulahoroscope.com with details about the issues you're encountering so we can assist you promptly. Thank you for your understanding. Have a nice day, Nebula team 🔮Wow!! Disgusting scam
Do not even click on for a laugh… not worth even joking about. I would never pay for a so called psychic over the internet for starters, so i was offered free credits so i said yes to have a bit of a laugh see what they say, next day took money out of my account?? Never would i ever sgree to this if i knew.. they pretty much daylight robbery and its disgusting im trying to sort it now wont stop till nebula are no longer and have to pay everyone back!! Join the fight against scum!!
Even though they say reach out dont be fooled.. i tried and went back and forwards with them waste of time.. READ THE FINE PRINT. These people are SCUM. would not rate one star,Show lessEND THEM!!
Developer Response
Greetings customer! I appreciate the effort you have put in. We regret that our service fell short of your expectations due to payment difficulties. Reach out to us at nebula.support@nebulahoroscope.com so we can access the payment system and work together to solve the issue. We will work hard to help you solve the issue promptly. I wish you an enjoyable day!Accurate and insightful
Straight to the point! Thankyou, highly recommended!GrowingStrong2
Developer Response
Dear User,hello there! Thank you for your kind words! We're delighted to hear that you found our service accurate and insightful. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out to us at nebula.support@nebulahoroscope.com. Best regards, Nebula Support Team 🌌✨Request for Refund of Accidental Premium Subscription Charge
Dear Nebula Support Team,
I hope this message finds you well. I am writing to request a refund for an accidental purchase of a premium subscription to your app. As a student, I misinterpreted the payment terms and was surprised to see my account billed $90 today, which I understand is the annual subscription fee. I was under the impression that the billing would occur weekly at approximately $2 per week.
This subscription was purchased just a few minutes ago, and I have not utilized any premium features since the charge. I would greatly appreciate if you could assist by cancelling my subscription and processing a full refund.
Please let me know if you need any further information from my side to facilitate the refund. I look forward to your prompt response to resolve this issue.
Thank you very much for your understanding and help.
Best regardsShow lessUser Number 010
Developer Response
Hello there! I am grateful for the hard work you have done. We apologize that our performance did not meet your expectations because of payment problems. Contact us at nebula.support@nebulahoroscope.com so we can access the payment system and find a solution to this problem. We will strive to assist you in resolving the problem quickly. Have a great day!
