I tried the app just out of curiosity really but it was very accurate in whatever reading I received. However it’s not very user friendly and confuses a bit.
Support centre is very good and efficient.
I’m happy overall
Developer Response
Hello Dear User,
Thank you for trying out our app and for your feedback. We're glad to hear that you found the readings accurate, although we apologize for any confusion you experienced with the user interface. We're continuously working to improve our app's usability to provide a better experience for our users.
We're also thrilled that you had a positive interaction with our support team! If you have any suggestions or further feedback on how we can enhance your experience, please feel free to share it with us at nebula.support@nebulahoroscope.com.
Thank you for your support and we hope you continue to enjoy using our app!
Best regards.Recently, I reached out to Nebula with a concern about their service. I was thoroughly impressed by how swiftly and efficiently their customer service team addressed my issue. The response was not only quick but also very effective, completely resolving my concerns. This positive experience has significantly boosted my confidence in Nebula’s commitment to customer satisfaction. Highly recommend for their exceptional customer service!
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Developer Response
Hello dear Miss Beckford! Thank you so much for your glowing review! We're delighted to hear that you had an excellent experience with our customer service team and that we were able to swiftly and effectively address your concerns. Ensuring customer satisfaction is our top priority, and we're thrilled that we could meet your expectations.
If you ever have any more questions or need further assistance, please feel free to reach out to us at nebula.support@nebulahoroscope.com. We're here to help! Best regards, Nebula Team.As freakily accurate as the chart is, I am just now discovering there are various many other things that are taken into account—like your Pallas Sign among one…
I paid for the lifetime thing and I hope that eventually in the future you include more of the other various miscellaneous things besides the planets!
I’m excited to find out more!
Also, if there is a way to include more info on some of the chart items like with the significance of the percentages for modality and also elements and fem/masc thing? Like maybe if I long pressed on the little percentage chart it could explain it more? Possibly? For example, it says I am a fixed sign under traits (I’m an Aquarius!) but doesn’t explain the significance of my modality actually having the largest percentage in mutable?
Otherwise. I love this app a lot and I showed my chart to my friends and they were astounded at how scarily accurate its description of me was.
I also (sorry I’m asking for so much stuff, but I will use this app for as long as you exist!!!) would love to possibly see in the future a section that can kinda summarize our overall strengths but also areas we may have a tendency to be weak in or areas to be on the lookout for to focus on for enhanced personal growth!
Please and thank you, Nebula Team!
Keep up the good work and love the app!!!
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Developer Response
We're thrilled to hear you're enjoying the app and finding it accurate! Your feedback is valuable, and we'll consider incorporating more detailed explanations for chart items like modality percentages in future updates. Thank you for your support and enthusiasm!No mention of money for ages, and then when I pay for the trial, I just get pushed to chat with psychics? I wanted to see my hand-lines reading! This was such a mind-truck.
Developer Response
Dear customer, hello there! Thanks for telling us your opinion on the matter of our service.
We understand that navigating our service can be difficult due to the large amount of content. If you do not find the section on palmistry, then you can contact our support, and our agents will provide you with a detailed guide and solve your problem.
Feel free to contact our support service at nebula.support@nebulahoroscope.com, so we could help you to solve this problem.
Kindest regards, Nebula team 🔮The app is very repetitive. Advisors are frequently not online and nonresponsive. It is a very expensive app to use for simply a few minutes you’re better to work with local advisors or someone you already have established. The support team is like a chat where you still have to wait for the next person to respond to you via email. I purchased credits from a wheel that you have the opportunity to each day and there is nowhere to find your balance. It is very cumbersome and redundant. The language on every horoscope or relationship guide is usually the same thing every day it does not change. Whoever writes their programming, is getting paid to never update, what users pay for. Do not waste your money on this app to pay for any other upgrades.
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Developer Response
Hello. Thank you for taking the time to leave us feedback.
We are sorry to hear about your negative experience with Nebula.
Feel free to contact our support service at nebula.support@nebulahoroscope.com, so we could help you to solve any problems and concerns. Respectfully, Nebula team 🔮
I found this helpful, definitely need more time to dig deeper but it gives me hope
Developer Response
Hello.
Thank you for sharing your positive experience with Nebula!
We're thrilled to hear that you found our service helpful and that it has given you hope. Your feedback means a lot to us and motivates us to continue providing valuable insights and guidance to our users.
If you ever need further assistance or want to explore more, please feel free to reach out to us at nebula.support@nebulahoroscope.com. Our support team is here to help and guide you through your journey.
Thank you once again for your kind words. We look forward to supporting you further!
Best regards,
Nebula Support TeamThis app is very well made, and it is great for the daily horoscope and other information like your birth charts and much more information about you. However, I feel as if the prices for the readings are rooted in greed, and the paywall would be best for those making $100,000 per year or more. You get 3 minutes for free then every minute is 30-60 pts. 10 points is the equivalent of $1. So a ten minute conversation by text will cost you roughly $30. Not to mention the reading people will be on and off the conversation sometimes so you are occasionally paying while they are talking to someone else. This is definitely a critical issue. They need to rearrange the app to where you can schedule a 15ish minute reading for a reasonable price and have the reader exclusively. Some readers go up to 60 pts or $6 dollars a minute. I have local readings at a place that charges about $70 for 30 minutes. So I certainly feel like the prices on the app are quite excessive in my opinion. They are also basically sales people as random readers text me in the app every day to chat with them for money per minute. Decent app but a minute goes by instantly and it can take 2 minutes for them to even respond or look at your question.
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Developer Response
Dear User, hello
Thank you for taking the time to share your thoughts on our app. We appreciate your kind words about the features and information provided.
We want to address your concerns regarding the pricing structure. Your feedback is valuable, and we're sorry to hear that the current model doesn't align with your expectations. We're constantly working to improve our services, and your input helps us understand areas for enhancement.
To ensure we provide a better experience for you and our users, we've taken note of your suggestion to offer longer, more reasonably priced sessions and to reduce interruptions during readings. These are insightful points, and we'll be reviewing our pricing model to find ways to make it more accommodating.
We genuinely care about your satisfaction, and we encourage you to contact us directly at nebula.support@nebulahoroscope.com with any further concerns or suggestions. Our team is here to assist you and enhance your experience with our app.
Thank you for being part of our community, and we look forward to serving you better in the future. Kindest regards, Nebula team 🔮this is my favorite astrology app! daily horoscopes are lovely, I really appreciate that it reads both personal and love every day! also every day you get a power rating and an extra fun fact along with astro events, which i think is super cool and I have never seen done before so it makes the app feel special to me. They have a Love tab where they show super detailed info of couple/relationship astrology (aka Synastry), which I LOVE (they're presented to you aspect by aspect, so not only it’s unique but it’s not like an overload of information that you have to go through! which is just really helpful for me personally) Full access to all interpretations are not free though, but the first one and the most important summary is! There are options to order different personal reports, which I know I will eventually try out, but haven't yet! Which brings up an important point that even without the paid parts this is still my favorite app, because it has so many helpful features for free!
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Developer Response
Dear, Goranka
Thank you so much for taking the time to share your positive experience with Nebula! We're thrilled to hear that you find our astrology app to be your favorite, and we deeply appreciate your kind words.
It's wonderful to hear that the unique presentation of aspects is both engaging and not overwhelming for you. Providing valuable and user-friendly insights is at the heart of what we aim to achieve.
Your feedback on our free features is truly encouraging. We understand the importance of making astrology accessible to everyone, and we're delighted that you find the free content helpful and meaningful.
If you ever decide to explore our paid features or personal reports, we're confident you'll find them equally insightful. In the meantime, please feel free to reach out to us at nebula.support@nebulahoroscope.com if you have any questions or if there's anything specific you'd like assistance with. Your satisfaction is our priority, and we're here to help.
Thank you again for your support and for being a valued member of the Nebula community!
Respectfully, Nebula team 🔮
As soon as you agree to the free trial it takes the top subscription fee from you bank account immediately. It tells you it will charge you for one week after the free trial has ended but instead takes the amount for the highest subscription immediately before you can begin the trial. There is no where to request a refund and I’ve seen on the app that it has done this for others who are also having trouble getting their money back. Do not buy
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Developer Response
Greetings, dear Elizabeth! Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you've encountered, and we appreciate the opportunity to address your concerns. It appears that there might be some confusion regarding the subscription details during the sign-up process. Most likely additional services or features were selected during the registration, resulting in immediate charges. To better assist you and investigate this matter further, we kindly request that you contact our support team at nebula.support@nebulahoroscope.com. Thank you for bringing this to our attention, and we look forward to assisting you further. Best wishes, Nebula Team🔮I’ll admit this app has surprised me on how accurate it is, I’ll say sometimes it’s a few days off. For example, let’s say today my horoscope told me I was going to encounter a loss of money by trusting someone, it’ll actually happen 3 days later or so. Sometimes it’s the other way around, sometimes it actually happens 3 days before it tells me. LOL maybe I’m delulu but anyways one thing that does bother me though is how mixed message it is. My horoscope will tell me to “make sure not to make any important decision on this day” and then my tarot card will tell me to go “make an important decision today or I’ll regret it in the future”. It confuses me a lot😂like who do I listen to? Of course, I do what I want and what my gut tells me but it just shows how the message isn’t clear or maybe someone isn’t proofreading before posting. Anyways, over all I like this app and in important times, it give me hope to keep going.
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Developer Response
Dear User,hello!
Thank you for sharing your experience with Nebula! We appreciate your honesty and are glad to hear that you find the app accurate.
We understand your point about the mixed messages, and we apologize for any confusion. Our team is continually working to enhance the clarity and coherence of our messages. Your feedback is valuable, and we'll take it into consideration for future improvements.
If you have any specific concerns or questions, please feel free to reach out to our support team at nebula.support@nebulahoroscope.com. We're here to help and ensure you have the best experience with Nebula.
Thank you for being part of our community, and we wish you continued positive experiences on your journey.
Best regards,
Preaga20
Miss Beckford
GlenjaminRex
P'doff4real
Norzz
KFearn97
Bavis98
Goranka Lau49
111111122elizabeth
Henything
