WORST
Believe the reviews when they say this is the absolute worst app ever it is true. What the heck happened? It worked pretty good At least a few months ago then all of a sudden it is non-functional. Not to insult kindergartners but it’s like a kindergarten made it. Can’t find products, can’t find coupons, can’t find my store, says products don’t exist. Coupons don’t exist, have to pick a store every time I open the app and it still doesn’t work. Why isn’t somebody listening or realizing this and fixing it?? Someone said the developer should refund Fresh Thyme and that is spot on.
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Worse app
I hate this app why bother. Use to be able to access digital receipts it is So frustrating. The staff tells you find your copy of the receipt or a bank statement to return items. Worse update I ever seen. So frustrating. Use to love shopping here but I lost over $100 because I can’t find physical copies of receipts. I honestly hate spending money here. Plus I not the only one. It like corporate could care less.
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Never works
It’s so frustrating how horrible this app is. There was a recent update and for some reason it isn’t working. The app was horrible before but now it’s even worse with this update. I cannot select a store near me and it keeps saying there aren’t any stores near me (yet there are several). This is one reason I am reluctant to use the pickup or shop here sometimes because I can’t see what is in stock ahead of time or just simply get the app opened.
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Horrible app
I love the store and staff. All products are great but the app is the worse of any I have ever used. It never works. Needs updating all the time, never accepts my correct legitimate password/pin.
Why can’t you fix it? It’s impossible to clip any coupons bc the app does not recognize anything. Just do away with it if you can’t fix it and offer those coupons in the store. Thank you.
Why can’t you fix it? It’s impossible to clip any coupons bc the app does not recognize anything. Just do away with it if you can’t fix it and offer those coupons in the store. Thank you.
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Lost in space
This app is very trying. I have only shopped in the Naperville store and yet it is always transferring me to Downers Grove or some other location. I correct it and within minutes it had reverted to another location.
Updating my telephone number
Apparently the number was entered incorrectly by ME. Trying to update for the past hour to view something I had purchased in the last 10 days.
Impossible.
And prices have soared. Frankly, one can purchase most of the exact items from other locations.
Impossible.
And prices have soared. Frankly, one can purchase most of the exact items from other locations.
Can No Longer Login
I used to like this app. I enjoyed looking up coupons and clipping them. Recently, though, I can no longer log into my account. I click forgot password, and I don’t get a recovery email. I try to register a new account, it says my phone number is already attached to an account.
The other day I saw fruit that was on sale with a clipped coupon. Too bad the app doesn’t function well enough for me to clip it.
The other day I saw fruit that was on sale with a clipped coupon. Too bad the app doesn’t function well enough for me to clip it.
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Worst App with NO improvements in sight
This is the worst app for any business I have EVER used. I am continually so frustrated by this app. I have put multiple items away at checkout when I realize my clipped coupons are not applying for some reason (it is always a different issue with this app)
To reiterate: this app ACTIVELY stops me from making purchases and does so for many others. I have no idea why this app hasn’t been fixed yet. It is an absolute nightmare and just creates obstacles instead of being remotely helpful.
Everyone I know struggles with this mess of an app and it slows down checkout during sale weeks because everyone is asking for help trying to get it to work!!! I have no idea why Fresh Thyme is ignoring what a nightmare this app is. A change is long overdue.
Don’t even bother with this app, just consider the digital coupons false marketing.
To reiterate: this app ACTIVELY stops me from making purchases and does so for many others. I have no idea why this app hasn’t been fixed yet. It is an absolute nightmare and just creates obstacles instead of being remotely helpful.
Everyone I know struggles with this mess of an app and it slows down checkout during sale weeks because everyone is asking for help trying to get it to work!!! I have no idea why Fresh Thyme is ignoring what a nightmare this app is. A change is long overdue.
Don’t even bother with this app, just consider the digital coupons false marketing.
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Worst Grocery Store App
I am a frequent user of apps from quite a few grocery stores, so I have a lot of experience using these apps. This is far and away the worst app for any grocery store anywhere. I have been locked out of my app on several occasions while approaching the checkout counter. I can’t sign in, because I don’t have the right password. The link to set up a new password doesn’t arrive in my gmail. There is no option to use Face ID. Awful awful awful.
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Horrible app, great store
They put out a major update of this app a few months ago, and it’s the worst decision they’ve ever made. It constantly logs me out and changes my store. The coupons page never opens and gives me an error, so I can’t even clip coupons to use in the store. If I have a MyThyme account, why aren’t coupons automatically applied when I enter my number at checkout?? Another issue is that the deep links in emails don’t open in the app, and instead open in the browser on my phone and force me to login. It’s 2024 - apps are not new, these issues should not exist.
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