Please fix app and texting system
Only giving 2 stars because the store staff is so helpful and kind and they deserve 5 stars all the way. The app however is the worst! So hard to find things and checkout is cumbersome. Weirdly I always receive a text confirming that my order is received, but NEVER receive the text that my order is ready in advance and have to go to the email and call the store when I arrive. This is annoying for me and although they never say anything, it has to be annoying for the store staff as well. After my order is picked up already, I get several texts back to back asking if I’ve picked up my order and then asking for a review. Please, please fix this! And please work on fixing the shopping in the app as well to make it more user friendly!
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I’m done
I have tried to get the app for this store three or four times over. One of those times was having the cash register person try to help me out. They couldn’t do it either.
I might maybe after I sleep on it for a few weeks try again. But trust me, it will be my last time.
And that will include no longer shopping at the store
If I cannot take advantage of the digital coupons as advertised. Then I’m not going to torment myself by trying to get this app.
I like the store. But I will no longer shop there if this can’t be fixed or made easier.
It’s not worth a 35 mile trip one direction
It used to be no longer
This is not customer friendly
I might maybe after I sleep on it for a few weeks try again. But trust me, it will be my last time.
And that will include no longer shopping at the store
If I cannot take advantage of the digital coupons as advertised. Then I’m not going to torment myself by trying to get this app.
I like the store. But I will no longer shop there if this can’t be fixed or made easier.
It’s not worth a 35 mile trip one direction
It used to be no longer
This is not customer friendly
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Terrible app
Tried to login to download coupons to my account. Response was”email or password incorrect”. So I requested password change from which was emailed to me. Filled it out and submitted and received response that “password successfully changed “. Tried to login and received response: “email or password are incorrect.”
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Updated version doesn’t work
Super frustrating, will not let me browse the store, just constantly asks which location I want…. Please fix!!!!!
Needs work
This app shows promise, however, there’s some work to do. I constantly get signed out of it. The search option for the coupons could be made a lot easier. Currently, I can’t even get the coupon portion to open. Half the time a worker will just take the money off for me at the register and complain about the app as well.
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Miserable experiences
I have had this app for over a year and only successfully used it ONCE for coupons. Every other time it has not let me log on. And won’t let me reset my password. The help desk responded quickly but… gave me a canned response with do all of the air 101 things on your side ( cache, spam). Which of course were already done. I have missed out on weekly specials and $5 coupons repeatedly. I suppose the next time I’ll just ask the store manager to honor them since I can’t actually clip. Ridiculous
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Login issues
This is one of the worst shopping apps I’ve encountered. The app fails to recognize my user ID and password from one session to the next. The only work around I’ve found is to enter my my user ID and then select the Forgot Password option and “create” a new password. This is in spite of the fact that I use a password manager to keep a record of all my passwords and can copy and paste. I’m done messing with this app and have deleted it from my devices.
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Worst business app I have
The app repeatedly keeps signing me out. Now even when I enter the correct login information it tells me it is wrong. When I try to create a new password it says they are emailing me a link to do this and I never receive an email. I don’t understand why they can’t get their act together. It’s as if they give you a loyalty card and digital coupons but they don’t want you to use them. Never have this problem with my Kroger app.
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Terrible
This app is terrible. It won’t take my log on and when I request to change my password it says an email is being sent but never is. If I try to register it recognizes that I already have an account. This app is very frustrating. How am I to get the digital coupons if I can’t get logged in???
App is broken
Can’t sign in can’t reset password nothing works
