Shop & Scan
I’ve been a loyal Meijer customer my entire life. When Meijer came to my town in Indiana I was there on opening day. Shop & scan became available during Covid I started using it and it has been my main way to shop at Meijer. I appreciate the time saving method that it allows. The recent update to shop and scan I don’t like. Prior to this update it would show your coupons within your cart. It would also ask you/tell you if you forgot to clip a coupon. It was the best! This most recent update doesn’t show the coupons until you’re at the checkout and have downloaded your purchases to the cash register. By then you’re checking out and ready to go. The checkout is supposed to be a quick process, not holding up customers in line. Please review this as it does seem deceptive, although that may be too strong of a word, that I can’t see the coupons like we could before and make sure that I am taking advantage of all the cost savings that are available to me. Thank you.
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Worst pickup experience
I had a pickup order yesterday that was awful. Over $20 of missing items. They substituted two items without asking and did not even change it on the order receipt to show what they did. Then all 12 ice creams I purchased arrived melted like milkshakes. Two had seal removed and ended up all over the other groceries. The worst part is that I created a case AND sent email but nobody has responded in well over 24 hours. It seems that the customer service is least of the company’s concern now. They used to be the only store we bought groceries from. After this I cannot see returning. Especially if they don’t fix their mistakes
UPDATE: I created a case and sent separate emails to customer service. They replied one time stating that they were not willing to do anything about it other than allowing me to exchange the two ice creams that were substituted without approval. Nothing about missing or damaged items. I asked how I could exchange those two products since they never put them in my order. They just replaced my requested one and the receipt says only the original product I didn’t get. They never answered so I have been stuck with what they sent me. I am unwilling to make a trip to store without knowing it will work
UPDATE: I created a case and sent separate emails to customer service. They replied one time stating that they were not willing to do anything about it other than allowing me to exchange the two ice creams that were substituted without approval. Nothing about missing or damaged items. I asked how I could exchange those two products since they never put them in my order. They just replaced my requested one and the receipt says only the original product I didn’t get. They never answered so I have been stuck with what they sent me. I am unwilling to make a trip to store without knowing it will work
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Response from developer
WOW! We are so sorry this happened to you! If you haven't already, we do suggest that you reach out to our Customer Care Team in order to get this resolved. Their number is 1-877-363-4537. They should be able to take your feedback and offer a resolution that will be more satisfactory for you. Without knowing where you created a ticket or sent an email, calling our Customer Care team directly should be a more efficient way to get resolve here. Again, we apologize for this mishap and hope that we can make things right.
Terrible experience
One day a couple of weeks ago, the Meijer app told me it needed an update (AGAIN.) After updating, it would no longer allow me to sign in, saying my browser wasn’t allowing cookies (untrue.) After fiddling with my settings, toggling EVERY switch to no avail, I tried resetting my password. Guess what? The email with the link to reset never arrived. I tried resending it, nothing. This process was repeated numerous times, until finally I decided to call their customer care line. I was greeted with a cheery sales pitch for some promotion for people over fifty, and after declining it, another sales pitch for some kind of insurance. Mind you, I already feel like I’ve wasted so much life on this. But having TWO sales pitches greet me when I’m trying to get some help was too much. I spammed the “0” button to see if a human being was anywhere within reach. So then the call was ended from their side. When I redialed I was told “You have dialed a number that is not reachable from your calling area.” They blocked my number?
I’m with the previous reviewer, this feels like Meijer is squeezing customers for money or data, and if they can’t get either, they’re not interested in your business. So disappointed!
I’m with the previous reviewer, this feels like Meijer is squeezing customers for money or data, and if they can’t get either, they’re not interested in your business. So disappointed!
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