Leave a Review Kroger
Sales / Coupons Misleading
I don’t know if I’ve ever reviewed an app but today I felt I need to. Overall, the app is fine. When planning your trip in looking at the sales be certain to select the store you will be shopping in as the sales do change from one store to another. that’s reasonable given logistics of storage, etc. I live in Chicago and the sales in one store can be different from another store 2 miles away. Not an issue for me. BUT - READ ALL THE DETAILS when you select an item that is saying it is on sale. You may need to submit a purchase receipt and mail it to a place to get $1.50 back. That is discovered only after going three layers deep into the description.
AND - REVIEW YOUR RECEIPT BEFORE LEAVING THE STORE. Yeah, I bring a “cold pack” bag because I know I will spend time checking how items rang up. For example, I grab something off an endcap that showed a for sale and it did not ring up. I had to spend several minutes waiting at the service desk to get a refund because I was charged full price. The store in the New City location was gracious and apologetic. The store on Webster, acted like I was shoplifting.
TURN OFF DELIVERY AND PICK UP COUPONS DISPLAYING IN THE APP IF YOU TYPICALLY SHOP IN THE STORE. it will save aggravation as well, as cleans up the number of coupons on screen. This features found in the settings.Show lessKatie Kate 60614
Overall, very satisfied.
We’re out in a fairly rural setting and could not get any grocery delivery to our area, until we saw a Kroger delivery truck about 2 miles from our house. Also got a teaser card in the mail. (It said, based on our address, we qualified for either delivery or shipped) First downloaded the delivery app, as instructed. As advised from within the Delivery app, also downloaded the primary Kroger app. Both apps indicated eligibility for both shipped or delivery to our place. Fast forward a week or so and an occasion arises to order some groceries and to try out Kroger so I went, what I thought was logically, to the delivery app and spent about an hour entering an order. When the order finished processing, guess what!? There was a message that said, sorry but we don’t deliver to your area…😑
We are a cancer fighting house and the occasion was that it sure would be nice to not have to leave the house for groceries, now that a service is…available? OK. So, I went to the “K” Kroger app, and after remembering 1-3 items at a time I re-entered my list in the Kroger app and my fairly large order will be here tomorrow between 9:00-10:00 AM. Happily delivered by a Kroger employee who can’t accept tips…
My suggestion would be: do it all from the primary Kroger app. Found similar and like items and some nice sales and values. Thanks! 😊☮️Show lessheiwa1
Yes and No
I’m grateful for the app. It can do a lot of things. I’m disappointed in the e-coupons…sometimes they work, sometimes they don’t 🤷🏼♀️ A grocery store must get this right. It’s all about the prices and nothing is more frustrating than the wrong price at the grocery. I love being able to order prescription refills from the app and the notifications when they’re ready. On the landing page, please put the Kroger card next to Kroger pay. Currently have to go to the menu, scroll down and choose from the list of items. This is too complicated. Sometimes at certain Kroger’s, I’ll get a notification on my lock screen when I walk in the door, tap it and it shows my Kroger card. Awesome. The coupon section is way too complicated. I know you all have a lot to offer and having a million things in one app can get confusing. Sometimes it makes my brain hurt. I do absolutely love Kroger Pay. Overall great app just needs some tweaking to make more user friendly. Thanks for all your hard work🙏🏽Show lesssuneesabrina