Leave a Review My H
Sneaky swindlers
I shop at heb every single week every Friday in store and buy the same stuff every week. So I know the prices very well. I tried doing curbside for the first time because I really don't want to bring my four little kids in the store with me, husband is working day shifts so it's hard for me to get to the store this time. They tack on money to each item thinking you won't notice or something.. for example a bottle of hydrogen peroxide is 99¢ in the store but on curbside it's $1.04. They put a curbside fee of $4.95 which I was fine with, but to tack on more money to EACH ITEM after that fee as well is just awful. Your employees are already getting paid hourly to do that job and it doesn't cost that much extra to bring the groceries out to somebody's car. I have done target curbside drive up a few times and they NEVER do this. They don't charge any fees at all to do curbside and they don't tack on extra cents to each item. I'd rather shop with a company that isn't trying to trick me or swindle me, thanks. Heb I thought you were trustworthy but maybe that's what I get for almost putting trust in someone other than Jesus Christ.Show lessElla Holland
Horrible app, it will not operate correctly on an iPad
The app has the current version, my iOS software is up to date, I checked my website settings and app access permissions, but yet the keyboard to login will NOT let you click on the “123” key to be able to enter any #’s that may be in your username/password, it stays on the letter keyboard. Whenever you try clicking on the “123” key it is unresponsive and the keyboard does this side to side movement. When you click to open the login screen in Safari it gives you an error message. Downloaded the app on my iPhone and absolutely no issues. —— I do not like being forced to download extra apps on my phone. Target/Walmart/Publix/Instacart/Doordash/Petsmart, NONE of those apps have an issue, but the H-E-B app does. Plus, like other reviews have mentioned, the app/website has issues saving the curbside pick up time, you have to do it multiple times before it saves —— I think the issue here is, H-E-B didn’t create an iOS phone versus iPadOS versions, they made 1 for phones that can be downloaded on tablets. The issue with doing so, creates the probability that the app will not always display/function correctly on a tablet. And when I contacted support, they sent me a copied and pasted troubleshooting guide of check your time zone, check your access permission, check you app/iOS version, ensure the device isn’t rooted, basically the app problems are not H-E-B’s fault or a faulty update, they are stemming from “user error”.Show lessForget this game!!!
Developer Response
Thanks for taking the time to leave us a review of the My H-E-B app. Please know we are informing the team of your feedback, but if you would like to further discuss this you can reach us at 1-855-803-0611, 8 a.m. to 8 p.m. daily, or email us at heb.customercare@heb.com.The pharmacy app
I am so angry about the pharmacy app. In fact, I am so angry that I am probably going to transfer every one of my prescriptions to a pharmacy that doesn’t expect me to do their work for them. You have become the Walmart of pharmacies. Next, you will have us all working your cash registers for the experience of doing your work for you but will probably ash your customers to pay HEB for the experience of working in your store. You may think learning an App is not a big deal but having to learn vastly different apps everyday makes me furious. Either make the apps all the same or get out of the app business. I live in a senior citizen I dependent living facility in Kingwood. Nearly every resident (all 135 of us) get our prescriptions at HEB. Guess what, there is talk of a mass exodus from HEB because of your useless app. Believe me, we all have some pretty expensive meds but you don’t care because if you did care you would have realized that you would lose business. I have no problem with your HEB online grocery purchasing but wow, you guys blew it with the pharmacy app. Say goodbye to my $400 a month in prescriptions and my best friend’s $1100 a month in prescriptions.Show lessOutraged Old Woman
Developer Response
We will share your feedback with the right Partners! Thank you for letting us know about your experience with the Pharmacy features. Our Partners would be happy to help you if you wish to further discuss this. M-F 9:00am-6:00pm at (877) 320-4031.