I made a mistake
I made a mistake by dropping my cherry tomatoes. I already had paid for all of my items. I asked a man standing in the back of the store if he worked here he didn’t greet me he just replied yes, then he left. I waited for 20 minutes. Nobody came with my cherry tomatoes so I went to go get them myself. I was pushing a flatbed with $400 groceries I had melting ice and I wasn’t able to get any help. On the way out, I seen the man I had asked for help standing with two other ladies, I took my tomatoes, I went up to him and I let him know that nobody came. I let him know that I had to walk all the way back there and get them myself, and I had ice that was melting. I asked him if he was a manager and his name. He said he was and his name was George. A Lady by the name of Rosi told me the next time I come in I can go to customer service and collect a $10 gift card. All I needed was a little help so that I didn’t have to push all my items to the back of the store to get some new tomatoes. There was no communication just an I’m sorry and it was not genuine. It’s sad when people just become a $. Sams club you have to do better. I can take my business elsewhere. I don’t need your ten dollars but would rather have genuine customer service. Managers should go above and beyond to serve their customers. Today I didn’t experience that.
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