Leave a Review My H
Sneaky swindlers
I shop at heb every single week every Friday in store and buy the same stuff every week. So I know the prices very well. I tried doing curbside for the first time because I really don't want to bring my four little kids in the store with me, husband is working day shifts so it's hard for me to get to the store this time. They tack on money to each item thinking you won't notice or something.. for example a bottle of hydrogen peroxide is 99¢ in the store but on curbside it's $1.04. They put a curbside fee of $4.95 which I was fine with, but to tack on more money to EACH ITEM after that fee as well is just awful. Your employees are already getting paid hourly to do that job and it doesn't cost that much extra to bring the groceries out to somebody's car. I have done target curbside drive up a few times and they NEVER do this. They don't charge any fees at all to do curbside and they don't tack on extra cents to each item. I'd rather shop with a company that isn't trying to trick me or swindle me, thanks. Heb I thought you were trustworthy but maybe that's what I get for almost putting trust in someone other than Jesus Christ.Show lessElla Holland
Horrible app, it will not operate correctly on an iPad
The app has the current version, my iOS software is up to date, I checked my website settings and app access permissions, but yet the keyboard to login will NOT let you click on the “123” key to be able to enter any #’s that may be in your username/password, it stays on the letter keyboard. Whenever you try clicking on the “123” key it is unresponsive and the keyboard does this side to side movement. When you click to open the login screen in Safari it gives you an error message. Downloaded the app on my iPhone and absolutely no issues. —— I do not like being forced to download extra apps on my phone. Target/Walmart/Publix/Instacart/Doordash/Petsmart, NONE of those apps have an issue, but the H-E-B app does. Plus, like other reviews have mentioned, the app/website has issues saving the curbside pick up time, you have to do it multiple times before it saves —— I think the issue here is, H-E-B didn’t create an iOS phone versus iPadOS versions, they made 1 for phones that can be downloaded on tablets. The issue with doing so, creates the probability that the app will not always display/function correctly on a tablet. And when I contacted support, they sent me a copied and pasted troubleshooting guide of check your time zone, check your access permission, check you app/iOS version, ensure the device isn’t rooted, basically the app problems are not H-E-B’s fault or a faulty update, they are stemming from “user error”.Show lessForget this game!!!
Developer Response
Thanks for taking the time to leave us a review of the My H-E-B app. Please know we are informing the team of your feedback, but if you would like to further discuss this you can reach us at 1-855-803-0611, 8 a.m. to 8 p.m. daily, or email us at heb.customercare@heb.com.The pharmacy app
I am so angry about the pharmacy app. In fact, I am so angry that I am probably going to transfer every one of my prescriptions to a pharmacy that doesn’t expect me to do their work for them. You have become the Walmart of pharmacies. Next, you will have us all working your cash registers for the experience of doing your work for you but will probably ash your customers to pay HEB for the experience of working in your store. You may think learning an App is not a big deal but having to learn vastly different apps everyday makes me furious. Either make the apps all the same or get out of the app business. I live in a senior citizen I dependent living facility in Kingwood. Nearly every resident (all 135 of us) get our prescriptions at HEB. Guess what, there is talk of a mass exodus from HEB because of your useless app. Believe me, we all have some pretty expensive meds but you don’t care because if you did care you would have realized that you would lose business. I have no problem with your HEB online grocery purchasing but wow, you guys blew it with the pharmacy app. Say goodbye to my $400 a month in prescriptions and my best friend’s $1100 a month in prescriptions.Show lessOutraged Old Woman
Developer Response
We will share your feedback with the right Partners! Thank you for letting us know about your experience with the Pharmacy features. Our Partners would be happy to help you if you wish to further discuss this. M-F 9:00am-6:00pm at (877) 320-4031.Still some issues remain
The clipping coupon area has had issues for quite sometime. A lot of time it just buffers and an error will pop up that says “we’re having issues please try again in a few minutes” that happens multiple times every time I try and clip coupons it usually takes me forever to clip them all because I’m constantly stopped by the coupons not actually getting clipped and the error message. If there’s a clip all button please add that it’s too much to try and clip everything there’s too many bugs in the app to get it done quickly. I usually give up part way through on clipping coupons. I have to constantly close the app and go back in to see which coupons actually get clipped the error message also pops up like 20 times in a row I have to click out of the app to stop it. This has happened since the beginning of the app I’m surprised nobody has noticed these issues. My phone and app are both fully updated and good internet connection. Doesn’t happen on any other app with these kinds of issues. It becomes a hassle to even think about clipping the coupons it’s very finicky what it lets you clip or if it’ll actually work lately I don’t even bother.Show lessLea7131926
Developer Response
Hi there! We do apologize for any inconvenience the digital coupons have caused while at checkout! Please contact us at 1-855-803-0611 to look into your digital coupon account! Thanks for leaving us a review!The Pharmacy part is real bad...
They require you to scan a prescription to even be able to create an account, so I can't even create an account to begin with if I'm not currently on a prescription. (So I guess I can't keep an up to date account of my travel vaccinations on there either, when this is where I get my vaccinations..?) Main reason I use the pharmacy is for my dog's medicine because he has lifelong seizures, and when I try to scan his medicine it says I can't connect a dog to my account either; so it won't even let me make an account with his information or my information either way...
On another topic, I may have mentioned this elsewhere already; but it would be nice if this app were like the walmart app, where I could scan my heb receipt on here and save all my receipts without needing to keep the paper. Almost like heb go, which I also have, but just an additional option to be able to keep the order history on this app if I decide to not use heb go..Show lessGabie Allocca
Developer Response
Thanks for the review, Gabie! We are always working to make the app better for our customers and can assure you we are sharing your feedback with our Partners.Some areas good, others not so good
I like the app in that it organizes your list by aisles, but the aisles need numbers on both sides. It causes traffic jams with people looking on both sides for a single item when they could know which side to look. It doesn’t take anymore signs than you have now. Only re-numbering. Also, left rear center back section of the meat area???? Just put a number on it. I’ve actually asked employees that could tell you exactly where an item is, but have no clue where that is. Make it simple with numbers. They agreed that numbers would be much simpler. Your new Pharmacy section in the main app. Is not user friendly to me. I liked portions of the old one better. What I would REALLY like is the ability to put my old, no longer used Rx’s in an archive location. It’s a pain in the but to have to sort through old Rx’s that’ll never be used again just to try to figure out which one to ask to be refilled. It’s a good app. But it needs a little refining IMO. Thank you
I would like to add another thing. In the pharmacy portion of the app, there is no way to add a family member. How can a parent manage a child’s prescriptions, or an elderly family member that can no longer handle their own medical issue? There used to be an option in the old app to do that. Granted, it never worked, but at least someone attempted to provide that feature. Again, thank you.Show lessNLA365
Developer Response
We appreciate hearing from our customers to know what we could be doing better. Please know your feedback will be shared with the right Partners and addressed.I use this app daily, and it really needs work
➖1 ★ because you frequently are unable to even know what you have in stock and don’t have any means for us to report the mistakes. ➖1 ★ because it’s 2023 and you still don’t have contactless payments. Something we’ve been able to do for nearly 20 years. Your credit card scanner has never worked. ➖1 ★ because your in-store mode is inefficient. Aisles are incorrectly sorted leading me to walk aimlessly through the store passing items on list. And you can’t even let us know where there are alternative locations for items. ➖1 ★ because coupon barcode is 3 clicks away from shopping lists. ➖1 ★ (unfortunately cannot leave a zero star review) because you don’t offer App Store reviews in app and I had to hunt for where I could leave this. I get the feeling you don’t care about your customers when you don’t even care to ask how their use of the app is. It’s been this way since the new app. Very little to no improvement.Show lessBarcoder96
Love BUT SUGGESTION…
I absolutely love the H‑E‑B app! It’s so helpful and convenient to always be able to find the items I want while in the store as it tells the aisle. It’s also incredibly helpful to be able to add items to my curbside throughout the week so nothing is ever missed. LOVE IT!!
The one thing I wish the H‑E‑B app had was the ability to have multiple carts. As I add items throughout the week for the big shopping trip, sometimes I need to make a smaller order in the middle of the week. In order to do this I have to remove all items out of my cart and create a list, create a new cart, then move all the items from the list back to the cart. It would be a much smoother process to be able to have multiple carts so I can have my main order and have a small immediate one when needed.Show lessmxhoneyd
Great app to keep shopping list sorted by location in store
Love the app to keep track of my shopping list and, as a bonus, items are sorted by location in my local H-E-B making shopping very efficient. I’ve even looked up an item while in the store just to see where to find it!
My only real gripe is there is no option to hide or move “completed” items to the bottom of the list. I like to keep some of my mainstays on my list indefinitely so I can quickly uncheck them when I need them again but I don’t purchase every item every trip. The issue with this is my list is a mess of checked and unchecked items mixed in together. An option to automatically move completed items to the bottom of the list or hide them would be amazing!Show lessABarber22
Major missing feature & problematic change
Since the COVID shutdown my family has used this to order our curbside groceries. Overall we appreciate the simplicity of the app. We use this every week so please don’t take this review as a hatred of the app. We are grateful but frustration have been building.
There are two major areas that need improvement. Both center around the fact that my wife and I both work on the same order from different devices. There was some
technical change in the last three months that makes this difficult. First the counter on the cart stopped updating when upon loading - this means the cart appears empty before we import an old order so we assume the other person has not added any items yet. Not true most of the time.
The missing feature is the ability to see when and how the order was added to the cart(the how could be some sort of small icon over the image to symbolize the import) and at seeing when it was added would also allow us to know that the additional items were purposefully placed.
Honestly at the core of the issue is that the app isn’t friendly for multiple users. It has even started glitching when we are both trying to work on the list when it never used to. Sure we can work around these issues but it makes us hate the process. Please consider heavily the frustration and anger this causes us and likely others every week, and recognize that a feeling of dread when we need groceries isn’t good for business.Show lessJoshua-Jake
Developer Response
We appreciate you taking the time to leave a review. We are always working to make the app better for our customers and can assure you we will share your feedback with our Partners.
