Leave a Review My H
Delete checked items and Wish List
I like the new app and love some of the new features, like being able to place curbside orders straight from my list. I feel like there are still some clunky aspects to the app...I have to tap through several options to actually add something to my list when it seems like simply selecting “add to list” should suffice. Also, I would love to see the option to delete checked items made available. I usually have one or two things on my list that id like to carry over and right now, my only options are to delete each checked item individually or delete the whole list. I’d also love the option to delete the “Wish List” from my lists. I never use that and always having to select which list I want to add things to creates more tapping requirements. Overall, I think it’s a great app and will continue to use it for most of my H-E-B needs.Show lessThack09
Needs an option to search nearby stores
I live very close to 3 H-E-B stores, and many of the products that I want aren’t available at all 3, which makes perfect sense due to the close proximity. I shop at all 3 every week. Further, there are many additional H-E-B stores that I’d be willing to drive to to get a particularly desirable item if it wasn’t stocked at a nearby store. The old app allowed me to search for an item, then see the closest store that stocks it. With the new app I have to select a store before searching, then if I don’t find the item, I have to select a different store and search again. This adds an unneeded layer of complexity. I’d really like to have an easier option to see items that aren’t stocked in my selected store. I will keep using the old app as long as I can because the option to search nearby stores is important to me. I really hope this old function can be added to the new app with the next update, because otherwise the new app is great!Show lessYorkieBully
Developer Response
Thank you very much for your feedback! We will make sure to share your feedback with our team!Great but needs work
I would like to add my opinion to the others that the app needs to have a delete checked items option because when I shop in-store if the item is not in stock I will usually wait until the following trip to get it. Also, the ability to print your final order directly from the app after a curbside or delivery order would be awesome. The printout could be in checklist form and organized just like it is in the app so I can go over my order after I receive it to make sure I got everything: the printout from my email was several pages and a big mess to try to check off. It was frustrating making sure I got everything when I got home. Overall, though, very impressed with the app and the ease of searching items and coupons. Several items do not seem to show up in the search, but I’m sure it’s a work in progress. Very much worth it! Thank you for the excellent app. I look forward to improvements so I can update my review!Show lessDralin Reshka
Developer Response
Hi there! Thank you for taking the time to leave us a review! We are more than delighted to share your feedback with our App team! We are always working to improve the app so that our customers can love it even more!Guys... really?
So, I’ve traded a crappy app for a really crappy app? At least the old crappy app put the items I added to my cart in order of where they were in the store so I could shop efficiently and I wasn’t asked every GD time what list I wanted to put the next item in! Can I please just use the old app without it asking me to download this stupid thing every time I open it up? Yes, it was a crappy app, but it was WAY better than this one. You took away the only useful and redeeming feature from the old one and showed me once again you guys just don’t have a clue what you’re doing with this thing.
Oh!! And!!! MAKE IT SO I CAN SHARE MY LISTS WITH MY SPOUSE!!! We’re one of those weird couples who actually communicates with each other and send each other to the store when one of us can’t. It would be nice to share a list with... I don’t know... iCloud!!! Maybe learn that little API.
Each time I want to log in with her account on my phone we have to reset the password because it’s wrong. Yes, I know I could be putting it in wrong, but I’m using Keychain and it saves it for me when I reset. I’m gonna back Apple on this one. I’ve even manually typed it into a notes app and copies and pasted it into the new password field and it still says it’s wrong when I log out and log back in.Show lesscritex
Developer Response
Hi there! Thank you for taking the time to leave us a review! The latest update to the app- now allows you to sort the shopping lists by aisle! We will continue to work to improve the My H-E-B App!Organize by aisle
With the old version the app put my list in order according to the store’s layout. Blueberries were at the top because produce is near the entrance and shampoo at the bottom because that’s on the far side of the store. I could walk through the store & get each item on the list without doubling back.
Now with the new version the items are categorized (which is fine); however, the categories seem to be listed alphabetically on my list which doesn’t match the layout of the store. Now, first up on my list is butter because that’s in Dairy “D” which is in the back of the store. Blueberries are further down the list in Fruits “F”. Worse than this, even items within each category aren’t organized by aisle. So if I have a long list of items in “Pantry” they aren’t sorted by aisle so I have to look at the category & then keep checking as I get to each aisle because 2 items on the same aisle in the store are not organized together on the list in the app! Very frustrating.
Organizing the list by category/department is fine, but please fix it so that the list is in order of the store. Thx!Show lessmom9297
Developer Response
Hi there! Thanks for taking the time to leave us a review! We wanted to let you know that with the latest update you can now sort the shopping lists by aisle!What an upgrade
I love all the new features this app adds. For example looking up your coupons. It’s so much easier now. Like that my coupons are actually working as well. One of the little things I wish it did, but can like without is
1. Let me know which coupons I used just because I was trying to figure it out at my last visit. Ended up being able to figure it out on my own, but would be cool to match the coupon with the receipt and
2. If an item is not in store I would like to be able to communicate that thru the app if it shows that it is in fact in store. In the past month there has only been 2 items that said were in store and turned out not to be there, so I just think that would be cool to have that option, but again can live without it.Show lesstjp10905
Great but could use some changes and additions
I am enjoying using the new My H-E-B app. There are a few changes and additions that I think would make it better.
Shopping lists are ordered by category rather than by physical location. This is actually nice if I am verifying, for instance, if I have included all the beverages I want.
But physically beverages are spread across the store, by the checkout, in Dairy, and in aisles 1, 9, 10, 11 and 15.
When I walk the store, I want to know what aisles to visit and what is in each. Without an option to display the list in physical location order, this is difficult.
There needs to be an option to delete or clear “all items” from a list. Right now if I want to get rid of all the entries for what I just bought, I need to either delete the whole list or delete each item individually.
There needs to be a more efficient method to copy items from, say, my Wish List to this week’s shopping list. Right now one needs to copy one item at a time and each copy requires multiple clicks. If there was a “copy, move, or delete” option that lets one select multiple items then select the copy/move/delete operation, this would be streamlined.
And it would be very nice if I could view and check-off while shopping on my Apple Watch.
I know some of these requests could take quite a bit of work, but I think they would be do-able.
TIAShow lessspy39
Developer Response
Thank you for the review! We appreciate your feedback! Exciting news to share with you! With the latest update, the shopping lists can now be sorted by aisle!New App is Not User Friendly
I can not describe how much I dislike the new app. While the old one could have used a few other features, this new one is just one confusing mess. Earlier this week I stood in an aisle for several minutes with a stocker while we tried to figure out the coupons. Then I help up the check out line because the cashier and I were trying to figure out how to scan the coupons. Thankfully they sort of added the aisle numbers to the shopping list since my store recently rearranged every aisle.
As a customer, HEB as a whole has been very disappointing lately. From fewer checkout lanes because of the new self-checkouts, to getting rid of multiple items I have been purchasing for years, to an increase in bulk-only items, to rearranging the store so I can no longer easily find anything, it takes me so much longer to shop now. They are becoming the things I hate about Walmart, and that is highly disappointing.Show lessdcarolt
Delete checked items
I like the new app as it looked pretty and it’s easy to use. Also love that the app automatically organizes the items on my list by isles. And the coupons section in the new app is much better than in the old one as it shows eligible items on the same page.
There’s only 2 features that I hope it could have. I hope there’s an option to “delete checked items” or even simply “delete all the items on the list”. I used to be able to clear the list in the old version H-E-B app but not in this new one. Personally I think “delete checked items” would be more practical since occasionally customers might not get all the items on their list and have to save it til the next trip.
The other feature that exists in the old app but not this new one is adding weekly special items to the list when browsing weekly ad. In this new app the weekly ad is just an image with a zoom-in function. If I want to add something on the ad to my list, I’ll have to switch to my list then search for the item and add to my list.Show lessPeiyu Lai
Developer Response
Thank you for the review! We will be sure to pass along your two suggestions to our App team for consideration!Old App Was Better
This new app seems like it’s pushing customers to shop online and have their groceries delivered or picked up curbside. I’m an in-store shopper. I like that experience. I have a few issues with the new app.
• The items are no longer sorted by aisle and it doesn’t group items that are marked off the list. This added an additional 20 minutes to my trip because my list was 30+ items long and I had to continuous turn around or take a break so I could thumb through the list.
• I was just bragging to a friend about how H-E-B’s app lets you add items to your grocery list from an H-E-B recipe. The new app doesn’t. Thumbs down! The recipe finder is gone.
• The old app let you add coupons to your list. In fact, I was able to add coupons to my list from my desktop, but they were gone when I got to the store and opened my app. I was disappointed because I couldn’t readily mark coupons off my list.
• The new app makes it harder to add items to a list. I kept accidentally adding items to my “cart” for delivery or pick up. It’s a pain that my cart is on the home screen by my list is a couple clicks further.Show lessbdtdsddbj
Developer Response
Hi there, we appreciate your feedback! We wanted to let you know that with the latest update you can now sort the shopping lists by aisle!
