Leave a Review My H
Caution!! Doesn’t apply Coupons!!!
The past few times I’ve gone to HEB I made sure to check coupons before going to the store. When I’m there in line the barcode on the app always showed no coupons could be used when the Cashier would scan. I figured it was because I may have duplicated the coupons with the in store yellow coupons (no biggie). Well after the 3rd to 4th trip where the scanned app coupon didn’t take off anything I knew something was a miss. My last shopping trip I separated my in store yellow coupons from my App coupons and PID separately.
Long story short the app coupons should have saved me $25 (for 2 coupons) and when the app barcode was scanned (multiple attempts) it SHOWED ZERO $ DISCOUNTS ($0.00)!!! I was furious!! This means this whole time this darn app is scamming me and not applying coupons as it’s supposed to be doing!!
Rip off!! Will start looking for in store yellow coupons until the app is fixed! I have the iPhone 11plus purchased in October 2020 so it’s not because I have an outdated phone or app either.Show lessNikkiChristmas
Unnecessary extra clicks
Why can’t I delete this stupid wish list??? I just redownloaded this app onto an additional device, and it’s a million times more frustrating! want ONE shopping list so I can add items at different quantities easily and quickly from the search results without picking an item...choosing a shopping list...confirming that I want to add it...dismissing the annoying ‘added’ banner that sits at the top of the page forever...then x-ing out of the product...then going to the shopping list to change the quantity...
It’s an endless maze of never-ending extra taps to do what worked so efficiently before. For some ridiculous reason every time I click between shopping and my checkout list, it also just adds a page on top of the old one, rather than jumping back and forth, which I didn’t realize until I tapped out of one page, and found my entire activity history stacked in pages one on top of the other. About ready to delete this whole app and set my other device to never update. Or just go to Kroger.Show lesstexasbuckeye
Developer Response
We appreciate your feedback. We are always looking for ways to improve our app and have shared your concerns with the appropriate team.H‑E‑B & Hill Country Fair RESTRICTED
Apparently HEB does not want you buying their own brand of practically anything. It looks like H‑E‑B has made a conscious and methodically planned effort to eliminate Hill Country Fair especially when you go through the app thoroughly. I really like HEBs own personal brand for not only the lower cost of the items I am interested in but for health reason as well compared to big name corporate brands. From trying to shop from this app this last month I’m beginning to think that HEB is trying to quietly eliminate Curb Side shopping without coming out and just saying so. I feel like I’m being forced to spend more money on higher priced items that I don’t even like just to get something close to what I’m looking for. I was so glad when HEB began building stores here so I didn’t have to go to the unionized KROGER STORE but at least KROGER has the entire store on their app which has made the whole curbside shopping experience much more of a pleasure.
HEB, you really need to put yours and even more products on your app. Get with the times and move out of the dark ages.
One more thing, I didn’t start using curbside because of the virus, I started using it because I can’t stand rap music and hard rock being blasted in my ears when I’m trying to shop.Show lessHarleydrifter
Developer Response
Thank you for taking the time to leave us a review. We will be sure to share your feedback regarding the selection of products on the My H-E-B app with our app team.Digital Coupons don’t work correctly
I added about 12 coupons to the app and at checkout only 4 of them worked. The cashier said the coupons worked but only took off about 4 dollars off of total. I had over $20 of additional coupons that it did not register. I had to go through all the coupons on app to see if they applied and was difficult to ensure all were accounted for. This is unacceptable. With old paper coupons the cashier would know which ones did not take and could enter them manually to make sure they were all accounted for. With the app it is difficult especially with a large cart. I almost want to avoid items with a coupon b/c then I don’t need to worry about getting cheated out of a discount b/c the app has no accountability for missed coupons. This needs a fix fast, or you need to bring back paper coupons.
For the elderly that don’t know how to use smart phones, I’m guessing you don’t get H-E-B coupons anymore unless you learn how to use the app.
Disappointed customer.Show lessDisappointed customer 152
Easy to use
I really like the app. I always take way too long shopping in store, so it takes up a lot of my day. Curbside pickup has changed grocery shopping for me. I pick up my first order tomorrow and I couldn’t be happier.
The reason I rated 4 stars, however, is because I opened the app back up to add an item to my list (which I love that I have that option), but there are no items on the app. It’s as if you’re sold out of everything. I’ve tried searching many things and going through the categories, but I can find a single item. It’s much more than 4 hours before I’m supposed to pick up the groceries, so I know it’s not too late. Even if I try to make a new order, no groceries. I do understand that this app is new and probably in early development, so of course I’m patient. I’m just glad the app is here at all.Show lessj_dawgg7
Clean up this app!
I have used the locator search function for quite a while. Now I see there is a new app called “My H-E-B”. I downloaded it and have used it to order curbside. Yet each time I open the app it tells me I should down load the new app even though I already have it on my iPad. I also notice the search function brings up lots on totally unrelated items which makes the review process clumsy. Why are pickles associated with pizza? Tighten up the search engine so it returns fewer, more relevant, items. When I went to add a couple of items to the list I originally entered at placement of the order the guidance on adding was not clear. Once I think I added the items, there was no indication if the change was completed. I noticed the cost changed & new items appeared on my list but that was it. Again, a clumsy handling. Thanks.Show lessjames0477
App is worse and worse
Downloaded the app to try curbside delivery because of the coronavirus and my compromised immune system. Except a bunch of items can’t be added to a curbside delivery and can only be picked up in person.
This is probably no big deal if you’re healthy and don’t have food allergies or diet-related illnesses, but that makes this app useless to me.
We’re picking up an order tomorrow that we placed 2 weeks ago and I’m terrified you’re going to force me to bring food into my home that I’m deathly allergic to.
I just tried to place a second order (soonest pickup nearly 2 weeks out), but now there’s a limit on how many bags of frozen food we can buy? I don’t get it. Medically necessary diets, plus a ton of allergies, and we are vegetarian. We’re not buying your bacon or cheese, so let us buy extra broccoli.
Forcing substitutions is understandable to a certain extent, but you need to remember that for some of us, your forced substitutions could be deadly.
Honestly, the disappointment is severe and keeps getting worse, H-E-B. People are staying out of shops to protect people like me, who were already feeling unsafe in shops even before the pandemic, and were already regularly utilizing delivery and pickup services.
How the heck are your disabled customers supposed to buy food?
Please rethink your app features and center your disabled customers. I promise, if your app works well for disabled customers, it will work great for ALL your customers.Show lessJentropy
Driving company profits, not customer convenience
This app doesn’t include even half of the items in the store. The app seems to only include items that have higher margins for the company. For example, they don’t include 1 gallon containers of milk, but they do include 1/2 gallon of milk. Per ounce the 1 gallon container is less expensive than the 1/2 gallon of Organic milk that is the only option.
I don’t mind the app trying to steer customers to items, but blatantly exclude items is just not right. I’m looking for an app that will allow me to scan anything in my pantry so I can keep track of what I have. If any app should have every item in my pantry, it should be the app for the store I buy EVERYTHING from.
Curbside delivery is even more limited. This I understand, however, there should be an option to pay a fee for items that are not currently offered for curbside.Show lessHopingForABetterApp
Coupons don’t work right
Not that it was a great app to begin with, but the old app was better. For starters, at least on the old app every coupon I clipped was applied at checkout when I bought the items. I’ve been twice since switching to the new app and both times I’ve gotten home to find that multiple items I’d clipped coupons for the night before shopping did not get applied. The first time I let it go, but now I feel like I’m owed money. From now on I’ll skip the app and use the paper coupons hanging on the shelves in the store. I wish I had already because I’d have saved close to $10 on digital coupons that didn’t work. The other thing that irritates me is that on the new app it no longer defaults to sorting the clipped coupons by expiration date. I can manually tell it to sort that way but it’s a pain.Show lessEvolvn1
Revised-as promised.
I use the app to make shopping easier. Since the new app, it “groups” items in groups that I don’t care about. And within the groups the isles are all mixed up. I’ve been shopping with it twice and I have to keep scrolling through the entire list to see if I’ve missed anything. Isle 28 at the top of the list. Then produce, then isle 9, 7, 4 then BACK TO 9. Please put them back in order so I can get in and out quickly.
Fix it and I will update to 5 stars.
I like the way the search works and the how the coupons work. It lets you know when things are in sale and if there is a coupon for something so it looks like H-E-B really wants to save you money.
I asked (as did many others) and H-E-B listened. Now I can sort by isle. I love my H-E-B. Those who visit from places that don’t have H-E-B love it and wish they had one.Show lessttroaddog
