Leave a Review My H
Easy to use and budget-friendly
The app makes it easy to quickly put together your order, view past orders and even find items when you are shopping in-store (as the app tells you the in-store location for each item). The app and curbside pickup are helping me save money because I do not spontaneously/mindlessly add items to my shopping cart, as I do in-store. The app also keeps a running total of the cost of your order as you are adding items to your virtual shopping cart…even if you “shop” over the course of several days. Knowing that total price before I place my order (and then being able to adjust my order) is another way the app helps me stay on budget.Show lessH.E.B. Shopper
App Works Well, But…
The app works great overall. It’s easy to sort items in my list by aisle. The curbside feature works well also. It’s easy to add items even after submitting the order. One thing I do have to say about it is that the tablet view, or at least the tablet view on the iPad is off. It looks like it’s the size of a phone and expands until it mostly fills the screen but has significant black edges on the left and right sides. The proportions are all off too. The sizing is like that of a phone and not an iPad. I’m a mobile developer and I can’t say that I’ve seen anything quite like that before. Why the developers can’t get the proportions right when they work for a multi-billion dollar company is beyond me.Show lessDeusExWolfman
Curbside will change your life
If you’re a mother of three and work full time like me, or if you’re living the single life and have all the time in the world, HEB curbside/delivery will change your life. I have been using their services for over a year now and have probably had less than 5 mistakes to my orders. Sometimes mistakes in my favor…. Like the time I asked for a tiny piece of ginger and was shocked to find a piece bigger than my hand. They are happy to help ALWAYS, take care in picking out my groceries, and read my notes (like firm avocados please). When you order curbside or delivery you save yourself time and you support other Texas workers.
Thank you H‑E‑B for continuously being the best. My mom lives in Arizona and misses your brand and store so much. We plan to buy a new house this year and let’s just say the location will highly depend upon where the nearest H‑E‑B is.
No store does more!Show lessChase Lahrmann
Developer Response
We appreciate you taking the time to leave us a review. We are delighted to know the app has made shopping an easier experience for you.HEB Home Delivery
Thank you for having a home delivery service. I truly enjoy receiving my groceries at home. Our new world (during a pandemic) has forced us to stay home for safety precautions and we’ve had to adapt to home deliveries. However since utilizing this type of service I’ve learned I would rather get home delivery even without a pandemic. Once our world in back in place I will still continue to use home delivery. The online service is very user friendly, the times slots available are plentiful, & the detailed item selections are as detailed as if I were shopping in the store myself. I love being a little pampered as my husband would say and the luxury of receiving your groceries at your door step in my eyes is a luxury. Thank you HEB for accommodating your customers with home delivery service and keeping us safe at home.Show lessCalderon0808
Developer Response
Hi there! Thanks for taking the time to leave us a review. We are thrilled to hear the app has made shopping an easier experience for you.Easy to navigate
Pros - H‑E‑B is awesome and overall this app makes online shopping and clipping coupons very easy! It’s great to shop the weekly ad and coupons and choose eligible items right from their deals. When shopping in store, I also love that you can choose which H‑E‑B location you are in and search for an item’s aisle/location.
Cons - there are certain items, especially meat products, that give you an estimated weight per package that are way off. If you order 1 of a certain item you should be given something very close to the weight that is listed on the app. I’ve received items with almost a whole pound difference and that leaves me with not enough. Also, I don’t always get specific texts after ordering online telling me specifically what items were unavailable; not sure why it works sometimes but not at other times.Show lessGalgs
Great, but Missing Sorting of Shopping Lists
This app is great & easy to use. Since the COVID pandemic started, I’ve done all my shopping using the app. It has been a life-saver! I have created many different shopping lists for items grouped by categories, like Deli, Dairy, Meat, Fruit, Vegetables, Pasta etc. This makes it easy for me to shop by simply going through my various lists and reordering needed items. What’s missing is that the lists are never sorted in any logical order. They seem random. Please add a sorting capability so they can be sorted either in Alphabetical or Custom/Manual Order (by allowing user to drag lists up or down). Also need to make it easier to add individual items to cart from any shopping list by just checking individual or multiple items. Currently the button at bottom of list is for adding the entire list of items to cart. Please add a button to add only selected items to the cart.Show lessSuperUser24
Developer Response
Thanks for the review. We are always working to make the app better for our customers and will be sure to share your feedback with our Partners.App needs better accuracy
I wish the app provided better accuracy as to each HEB location. I know there are products that are always available at HEB Boerne, but those products don’t always come up on the app. Same for the HEB Leon Springs location. You always have the large size of HEB Roasted Garlic hummus in both locations but it doesn’t come up on the app for either store. You almost always have Wholly Avocado (NOT the same as Wholly Guacamole) in the 6-pack smalls at the HEB Boerne but rarely at the HEB Leon Springs. But the app doesn’t hardly ever list this product at all yet I always find it when I shop in person at the HEB Boerne location. These are some examples of what I mean. Thank you.Show lessKayTX
Pretty good
It has definitely improved over the years. My biggest beef is some of the defaults. I can’t figure out how to default that I don’t want substitutions, not the other way around. If I add last minute items, I have to remember to review that option and uncheck. Sometimes I am great with the sub but it’s rare with my picky family.
Target’s is better there and as I’m adding items, it tells me if my default store has the selected item. Then I can make an informed decision to proceed with the order or change the selected store to accommodate my order. HEB’s doesn’t tell me until I’m checking out.
They seem to be making improvements with this later feature although it’s not consistent.
Searches still don’t always yield the items I'm looking for (but I’ll find the item with different search words). Like I searched for eggs and eggs was in the search along with tons of other products. I guess it included items that have egg in it??? I don’t know, there were tons of yogurts. Frustrating and I actually lowered my rating.
Again, great improvement from where it started but still a work in progress.Show lessRene-Nae
A Lazy Shoppers Best Friend
I’m not the type of person who sits down and plans out my grocery runs! Random groceries will pop into my head with no warning and all I have to do is open up my HEB app and add that item to my cart! All week long I’m filling my cart with random items! Then at the end of the week I do fridge inventory and type in my resupply items! I choose one of many available timeslots either same day or a few days later for free. I put on my favorite podcast, drive to the store, pop the trunk, confirm my name, say thanks and drive away! It’s simply THE BEST!! I also have created my resupply list that is saved in my app it contains all the items I buy weekly: cold brew, oat milk, bananas, kale, chocolate and popcorn! Thanks HEB for making my life easier than it needs to be, love you guys!Show lessShanna The Listener
H‑E‑B Comes through
The app works great. I did have one issue which H-E-B solved. The story unfolded like this: The H‑E‑B app worked great until, apparently after an update, they installed a version on my phone that is incompatible with the phone. Then, when I would run the H‑E‑B app, it would say that I needed an update. When I would go to the App Store to update, it would report the update would not run on my phone, and would ask if I want to download an older version, which, of course I did, but it would never download. I had to switch to using their website instead to shop online. Finally their customer service figured out that if you MANUALLY delete the incompatible app, you can THEN download an older version which is compatible with an older phone. I struggled for a couple of weeks with this but H‑E‑B was able to solve it in a few days once I reached their customer service. Things are working nicely again!!!
H‑E‑B curbside service is great!Show lessFloyd Richmond
Developer Response
Thanks for letting us know you are having some issues getting an update! This appears to be something that's tied to iOS 12 specifically, and it may be that you need to go to your "Previously Purchased" Apps to download the latest version of the My H-E-B App that will work on iOS 12. This article from Apple may help: https://support.apple.com/en-us/HT211841 Please let us know if this solves your issue! If not, you can reach out to us at heb.social@heb.com and we can assist you there.
