Leave a Review Kroger
Sales / Coupons Misleading
I don’t know if I’ve ever reviewed an app but today I felt I need to. Overall, the app is fine. When planning your trip in looking at the sales be certain to select the store you will be shopping in as the sales do change from one store to another. that’s reasonable given logistics of storage, etc. I live in Chicago and the sales in one store can be different from another store 2 miles away. Not an issue for me. BUT - READ ALL THE DETAILS when you select an item that is saying it is on sale. You may need to submit a purchase receipt and mail it to a place to get $1.50 back. That is discovered only after going three layers deep into the description.
AND - REVIEW YOUR RECEIPT BEFORE LEAVING THE STORE. Yeah, I bring a “cold pack” bag because I know I will spend time checking how items rang up. For example, I grab something off an endcap that showed a for sale and it did not ring up. I had to spend several minutes waiting at the service desk to get a refund because I was charged full price. The store in the New City location was gracious and apologetic. The store on Webster, acted like I was shoplifting.
TURN OFF DELIVERY AND PICK UP COUPONS DISPLAYING IN THE APP IF YOU TYPICALLY SHOP IN THE STORE. it will save aggravation as well, as cleans up the number of coupons on screen. This features found in the settings.Show lessKatie Kate 60614
Overall, very satisfied.
We’re out in a fairly rural setting and could not get any grocery delivery to our area, until we saw a Kroger delivery truck about 2 miles from our house. Also got a teaser card in the mail. (It said, based on our address, we qualified for either delivery or shipped) First downloaded the delivery app, as instructed. As advised from within the Delivery app, also downloaded the primary Kroger app. Both apps indicated eligibility for both shipped or delivery to our place. Fast forward a week or so and an occasion arises to order some groceries and to try out Kroger so I went, what I thought was logically, to the delivery app and spent about an hour entering an order. When the order finished processing, guess what!? There was a message that said, sorry but we don’t deliver to your area…😑
We are a cancer fighting house and the occasion was that it sure would be nice to not have to leave the house for groceries, now that a service is…available? OK. So, I went to the “K” Kroger app, and after remembering 1-3 items at a time I re-entered my list in the Kroger app and my fairly large order will be here tomorrow between 9:00-10:00 AM. Happily delivered by a Kroger employee who can’t accept tips…
My suggestion would be: do it all from the primary Kroger app. Found similar and like items and some nice sales and values. Thanks! 😊☮️Show lessheiwa1
Yes and No
I’m grateful for the app. It can do a lot of things. I’m disappointed in the e-coupons…sometimes they work, sometimes they don’t 🤷🏼♀️ A grocery store must get this right. It’s all about the prices and nothing is more frustrating than the wrong price at the grocery. I love being able to order prescription refills from the app and the notifications when they’re ready. On the landing page, please put the Kroger card next to Kroger pay. Currently have to go to the menu, scroll down and choose from the list of items. This is too complicated. Sometimes at certain Kroger’s, I’ll get a notification on my lock screen when I walk in the door, tap it and it shows my Kroger card. Awesome. The coupon section is way too complicated. I know you all have a lot to offer and having a million things in one app can get confusing. Sometimes it makes my brain hurt. I do absolutely love Kroger Pay. Overall great app just needs some tweaking to make more user friendly. Thanks for all your hard work🙏🏽Show lesssuneesabrina
All good but one thing
The app is easy to use and convenient for me to deliver groceries to my house. My only gripe is I order my groceries and every time I order there are about 10 things that need substituted, or I just don’t receive them at all. This is understandable on specific things like specific medicines or popular items but I think there is something up when you can’t find a cucumber 3 weeks in a row. Cucumber just being an example, there are many thing that employees struggle to find or are apparently are never in store. When I order delivery I select a store to deliver from and the selection is based off and changes depending on the store I select. When I do this I assume that everything that is “available” IS AVAILABLE. This is a simple system that every retail job I’ve worked for uses where there are counts on items and as items or sold they are taken off the counts for that item. Where this may be difficult for produce, the rest of the store has no excuse not to use a system like this. I really like this service but it is a problem when I have a plan for dinner and receive HALF of what I ordered for that meal.Show less🚷♌♋♍♻🅱🚸✅🆘©💱🕕🕟🕧
I realize Covid has made things worse but
Kroger has always been the one grocery store I could depend on to have great quality food until two years ago. Frozen food is often on sale yet not to be found in any freezer section of any store. I’m unable to go into a store so I pickup my orders. I appreciate that the shoppers are doing the best they can, so I don’t know why the people who bring out my orders are bringing me someone else’s order. 3 hours, 2 round trips, many missing but charged for items leading to phone calls with a nice but not able to understand very well person for a refund was likely the last time for us. Plus I can no longer get specific information about an item before buying an item. Even something that should be part of the item description is impossible. Kroger just hire an IT team that actually knows what a website must be able to do. You aren’t going to be the other big grocery store (who wants that? yuck!) so just be good for the loyal customers that don’t go to the other places! PLEASE! One other thing… Are Kroger and Walmart in cahoots? I’m beginning to think that 100%!!!Show lessBayColonyWoman
Love ordering online
One of my least favorite chores is shopping in-store. You have to park, cross parking lot in all kinds of weather, wAlk up and down aisles searching for items that may not even be there, wait in line to check out, and walk back to car in whatever weather. I don’t have time for that!
I Love shopping from the comfort of my recliner, where I can easily find and choose items on Kroger’s website, and check and compare prices. Then I can choose a convenient time to pick up, or have groceries delivered to me at no charge with Boost. I love that Kroger notifies me of unavailable items and offers substitutes that I can accept just me or not. If I choose pickup instead of delivery, I reply to Kroger’s message to let them know I am on the way, by pressing only one button. So when I arrive they are right there with my order, frozen foods solidly frozen. Less than 20 minutes from my house and back with groceries.
I’m very particular about meats and produce, but haven’t been disappointed in the 2 1/2 years that I’ve been using this service. If I were not satisfied with anything they would take it back and credit my account for it.Show lesswhispering south
Developer Response
We're happy we can be of service!App glitches leading to very time consuming task
I love many of the updates that are being made, however today there seems to be a glitch occurring. I completed my list, then had to stop before submitting. I went to return and 1/2 my list was gone. I put the items back on my list, again I had to pause to do a few things for my family, only to return to the app to see many missing items. Finally, as I was getting my kids to sleep- I explained to everyone that I could not pause as the app was glitching and kept removing many items from the list. (We shop every 2 weeks so this is not an easy task) I finally finished putting everything back in my list and going back through meal plan ideas. I selected the time and day for delivery, only to then have a message that it was experiencing an error or technical difficulties and to come back later. I went to my cart and saw once again I had lost around 20 items, that I will not have to go back to tomorrow to figure out what I have and do not have on the list and try to get it all organized before the work/school week begins. Feeling frustrated in the moment, but typically we have enjoyed this convenient way of shopping to be able to budget.Show lesskatcat2
Do the people who make this app actually use it?
Overall the app is a 2-3 star. You can get what you need but its not intuitive. I shutter to think asking my older relatives to figure it out. Common things aren’t listed in easy places to find. The pharmacy portion of the app is my main complaint. Why should I have to scroll to the bottom of the app to find the pharmacy login? Not only is it hard to find, but you have to login every single time. You also can’t sign up for the pharmacy part of the Kroger app unless you have an actual prescription in hand to type in some random numbers that come on the box of your prescription. It seems ridiculous to think that you can’t sign up for a Kroger pharmacy account without having to fill prescriptions before hand. I tried to transfer over from Walgreens and couldn’t do it without having to go into the store physically to request medication. That’s stupid. Kroger should simply copy from Walgreens. Their app is intuitive, pleasant to look at, and easy to use. If Walgreens wasn’t closing on weekends and shutting down, I absolutely would not use the Kroger app. Hopefully they will update us in the future.Show lessUkadike43
Not user friendly
I have thought that this app was difficult to use for a long time, but the new update has made it even worse. The search feature has been changed to where you type in a simple item and the first 6 things that come up aren’t even close to what you’re looking for. Also brands that I’ve purchased previously aren’t prioritized in the search, so now instead of just typing “eggs” and seeing the Kroger brand eggs at the top, I have to remember to type in “Kroger eggs” or else scroll through 30 things to find them. The search feature is just absolutely terrible. If I type in “lemon,” the first item that comes up shouldn’t be Mtn Dew soda because it’s “lemon-lime flavored.”
Other issues: Not being able to reserve your pickup time before you make your order. The “delete item” feature that I’ve accidentally used many times and there’s no way to undo it unless you click within 3 seconds. How easy it is to accidentally add an item to your delivery cart instead of pickup without noticing, and then you wonder why you didn’t get your toilet paper and find it sitting in your delivery cart. The new feature that shows items as “in-store only.”
This app is one of the worst apps I’ve ever used. Kroger is much closer to our house, but I’ve switched back to Walmart pickup solely because of this terrible app. It’s not worth the frustration. Please fix this!Show lessashtonw
Zero functionality
I am baffled each and every single time I use this app. Completely taken aback by how it appears to be designed to gaslight you. At first, I thought the staff itself was garbage, and that they’d simply forget half my order (and also forget to notify me that it was out of stock), but it appears instead after observation with three past orders that it is, in fact, the fault of the app itself. My partner WATCHED me add multiple crucial items to my order. We didn’t receive them. We look at the substitution, no mention. I look at the in-app order history—GONE. Like it never got put on the order.
The past two times I thought, maybe I’m just crazy, maybe I actually forgot. Nope. The app REFUSES to work correctly for any single order. Constantly showing me results that I cannot add to my order, showing things “In stock” when they aren’t. Maybe don’t even physically let me add an item to my cart unless you can absolutely guarantee that it will be in my order? Maybe don’t even allow same-day pickup, considering half the order will be subbed out anyways? I’m genuinely considering never shopping at Kroger again even though it’s 10 mins closer to an Walmart.Show lessAevi Gata
