Leave a Review Kroger
Newest update ruined a good service
The newest update now forces you to choose a substitution for any item that they *predict* to be out of stock. And they predict almost everything will be out of stock. It took an extra 30 minutes to go through the list of substitutions on my most recent order.
After you have completed the entire shopping process and you check out, You get a warning that items are low in stock. Then you are forced to choose from Kroger’s list of suggested substitutions (they show you red grapes to replace green grapes, for example). But here’s the kicker— once you add that suggested replacement, you go back through the checkout process and it tells you that the new item is now out of stock. They send you to a new list of substitutions that includes your original item, which of course you choose because that’s what you want. Then you go to checkout and it sends you back to the suggested substitutions page *that includes items that you previously chose*. Grrrre—It’s like a loop from he!! that you cannot escape. But if you walk into the store, they have both red and green grapes on the shelf. Soooooo frustrating. Surely it’s some sort of bug they will fix???Show lessMontero 17
So easy and completely stress free!
I love Kroger! Their prices remain consistently reasonable and they offer the best sales. Their stores are alway clean, organized, and have friendly helpful staff. Last but not least they offer a wider selection of grocery options and brand name variety than any other store I’ve seen.
However, even with all that, I still dreaded my weekly shopping trips. Having to zig zag through the store trying to locate my items was a huge stressor for me. Always very time consuming. Id then have to spend even more time comparing prices and trying to decide which brands were the best deals for my tight budget. All the while praying I didn't somehow go over in the end. I can be so indecisive at times, and the entire process usually just leaves me frustrated and hating that god forsaken chore even more.
Now with this app I can shop for my groceries and other household necessities from the comfort of my own home, and in a fraction of the time it takes me to shop in store. The have the picked, bagged, and ready for pick up exactly when my schedule allows. Also comparing prices is so easy, they literally do it for you and suggest cheaper options. Best part is I can check my running total in a matter of seconds, and adjust my cart accordingly to fit my budget. I can’t say enough good things about their very smooth and extremely user friendly app. It’s been a life save for real.Show lessFlowerNerd
Expired replacement product
I’ve been using the app and pick up service for several months now and overall satisfied. What I am not satisfied with is my last visit. Specifically a replacement product. I had asked for was salami. I received prepackaged Genoa salami. I have never purchased this particular product but was open to trying something different. When home, I tried a few slices. It had a really fatty consistency and tasted odd. I checked the ingredients. Ingredients seemed normal. Then I checked the expiration date (which was difficult to find and see). This product had an expiration date of March 2020. My purchase date was August 23, 2020! My next step was to call the store and alert them. Thus, the frustration begins. No one would answer the phone. I tried several different extensions with the same “non-result”. As a last result, I dialed the pick up phone number, gave a brief explanation to the girl who answered and requested to speak to a manager. Long story short, I was told no manager was available. Then I filled the survey out with all of the information I have stated here. It is now Thursday and I STILL have not heard a peep. Why have Customer Service phone numbers and surveys if you don’t follow through? I’m still waiting for a call or email. I want my money back. Also, I really think I may go inside the store this week to see if the expired salami is still available for the next unsuspecting customer.Show lessperma1113
Need Notification of Outs/Shorts - Otherwise Awesome!
On the whole, Kroger is doing a killer job during the pandemic. Hats off to them for their process improvements, free pick-ups, and the many ways they are taking care of their team members during this crisis. Order fulfillment and quality has greatly improved in the past few months.
The Kroger app is among the best, but with their recent transition to paperless receipts, there is no longer any kind of notification/tracking of items shorted or out-of-stock. I don’t know I didn’t receive it until I need it. I support the paperless initiative, but there are many ways you could still address this problem. 1) Send a text/email with outs (in addition to the substitution authorization messages), 2) Track outs in the order history or elsewhere accessible in the app (perhaps automatically add them to the shopping list), or worst case 3) Provide a printout of outs if requested at pick-up. This really does cause quite a bit of frustration that could be easily remedied. All considered, thanks for the wonderful job you’re doing!Show lessBartolololo
Needs work
The search feature needs to be more intuitive. Unless you have exact wording , you get nothing. The lists feature is such a mess. It is easy to remove items and change quantities but it is never clear if item in list has made its way into your cart. It used to be simple to find your cart but somewhere along the line the cart is impossible to find. MOST IMPORTANT please improve the share list feature. I am unable to go out at this time. I send my husband who struggles to find the items on the text version of the list. The text version of the list runs in together and is a jumbled mess unless there is a link in the text that provides the same view of the items as the app and he missed it in the text? The print version is much better but does not indicate where it is located. If it is possible to print or share your list as it appears in the app with PICTURES of the product and location in the store , please let me know. If not I suggest an update to your app. If the share feature is not clear on the other end it is useless. I would imagine that I’m not the only one that has to send others to shop for them. Overall, navigation through the app could be improved quite a bit. The appears to be patched together and lacks intuition and logical flow to make it user friendly. Thanks and hope this is useful to you.Show lessGetyuio
Krogering via picknclick
Awesome!
A little difficult with the fruits and veggies. But!! Once you realize that 1(one) banana is not the bunch of bananas, and 1 vine ripe tomato is not the-bunch of vine ripe tomatoes pictured...then it gets easier. You must select the number of bananas that you want... in the notes you can say keep in a 4 bunch medium size, small to medium length, or long length bananas etc. Green or ripe, etc...otherwise, with the counting of the bananas ... you will only receive 1 (one) banana.
This has been an awesome experience!! The staff have been attentive, personal and in it for the long haul of the virus and then some!! I’ve been very pleased. Substitution have been acceptable, and have been discussed upon the delivery. Kroger should be commended for their overall outstanding rising to the occasion of COVID-19!! This is the safest way for everyone!! It also helps to keep their workplace( grocery store a safer place for the staff!!
Business can continue as usual with the exception that the general public needs to be accommodating as well!! By picking up your groceries... minimizes the contact of the general public - keeping an extremely safe distance to not allow the virus to spread. Nothing wrong with that!! No One ever really wants to become ill from any type of virus or flu!!
Thank you again Kroger Teams!!Show lessRusty-2
Friendly grocery delivery staff
I was contacted by a Click List representative July 4th and told that my order would be delayed by a couple of hours. I indicated that I would not be able to pick up my items at that time but would pick up my groceries when I had time to do so. When I arrived several hours after the originally scheduled collection time, I was unable to locate a parking space. Eventually I was able to park but had to wait for an extended period of time in the assigned space before my groceries were delivered. In spite of being slammed by holiday shoppers, the kind young lady who delivered my groceries greeted me with a smile and cheerfully explained what to do to remove unwanted substituted items from my grocery bill. Courtesy this go round went a long way, and my previous positive experiences using Click List will keep me going back again in spite of the long wait this time. I greatly appreciate that a Kroger provides this service for customers during this time when social distancing is encouraged. Thank you, Kroger customer service representatives, for your professionalism and service with a smile!Show lessChickfila Regular
Apple Pay is truly needed
The only thing I dislike about Kroger is their refusal to implement Apple Pay or another contactless, encrypted payment option as a valid payment method. During this time with the COVID-19 pandemic it is crucial to add this support. There has been a large increase of hackers targeting companies and consumers, and with Kroger storing consumer financial information to enable their homegrown Kroger Pay service is very concerning. Does Kroger want to be the next mega data breach of consumer data? Why a mega data breach? Kroger owns and operates over 2800 stores and within those 2800 stores there is a countless number of consumers that have provided their financial information to Kroger. Just food for thought, Kroger. Note to consumers: if you do your research on data breaches we the consumers do not receive substantial (or any) compensation for a corporations misuse of consumer data. For example the Equafax was ordered to pay a 575 million dollar settlement to the 143 million people impacted, but the cash payout ended up being 25 dollars per person. Is that worth it to hand over your personal and financial information?Show lessBlue-Gray_Zane
HONEST REVIEW!! fast and friendly service!
AN HONEST REVIEW I ordered delivery which was amazingly fast! Using Walmart’s grocery pickup doesn’t have half the personalization/ communication/ and friendliness. For delivery they keep you up to date each step of the way and if they have to substitute an item they text you and ask what you would like instead in pretty plain as day detail! I have a condition that makes grocery shopping difficult and being the only place that does grocery delivery I’m exceedingly glad that it was such a great experience. The delivery fee is not that bad I live in the country so them getting me my groceries in a matter of a couple hours was astonishing after ordering. It was less than 2 hours from start to finish and the costs on many items were better. (Some not so much but that’s expected when you change to a new store) the convenience alone is well worth the difference which I have to say isn’t very much. Thank you Kroger’s for the excellent service you provide it’s more than appreciated while I am trying to recover from my mental health issues. I’ll be looking forward to using this app and service again! I recommend this to anyone looking for such a service. 5 stars, 10/10 service, America looks better with the ability to order burritos and have them delivered to your door lol!Show lessZgildner89
Having to use pick up after trying over 1 1/2 weeks to get delivery
I also couldn’t get a pick up date when using my phone. I called the 800# and got no answer. I was told to try later several times.
I left a message and my name and phone and never heard anything. I finally decided to call the store directly, even though I thought they couldn’t help. The woman that answered was so nice and listened to me and suggested I call the 800#, of which I explained to her I already tried it several times. She was great. I just didn’t know what to do. I decided to try to use something besides my phone and at 3 am. It let me sign up for a pickup. This is not supposed to be this hard I think. I have shopped with you forever and I know things are crazy right now but this was suppose to be a delivery, not a pick up but I’ve had to wait so long, and I’m having to wait another week to be able to get this, so, I have to get it.
I want to thank all of you for being there and helping take care of all of us here. I just wish this had been a little easier.Show lesskroger forever
