Leave a Review Kroger
Shopper 100
I appreciate the Kroger app. It is good in a lot of ways, but also has some problems. You have to be letter specific to bring up an item in the search engine or else it says “no results found”. You have to add + to the quantity after you add an item to the cart, not the + box on the far right that you press before”add to cart” or else you can end up with a quantity of 97 yogurts. Also the categories aren’t set up right. Eggs & dairy, meats, beverages, paper products, yes. But some others, not so good. I couldn’t find a wine I drink at all. I couldn’t find spaghetti sauce or lasagna noodles. However, I do like the scan feature you have added, and the memory feature in the search engine.
One more thing you have changed that is very inconvenient for me is the coupons. I spent a lot of time going through them, choosing things I may buy before they expire, only to discover those items were in my shopping cart, not loaded onto my Kroger card like they used to be. That’s why they’re coupons, not a shopping list. There’s another place for that, it’s called a shopping list. You messed it up. I had to unload all of them but one. Later when I’m ready to buy the other items that are coupons I will have to add them again. Why would you change that when it worked, to something that doesn’t work now?Show lessDeb frm Ashland
Disappointed Kroger pickup
I had my confirmation and everything and was getting ready to pick up my groceries. Got a call from the manager about 45 minutes to pickup saying they couldn’t do it and I’d have to wait to get my items the next day. I needed diapers and milk for my 2 babies. Long story short, I ended up going to the store and cxl’ing my order (around $80) and they told me it would take 2-4 days for a refund. It refunded immediately THANK GOD, cause that was my grocery money and I couldn’t wait days for my refund. They guys that bring your items to your car said that they were short staffed and that’s why my order was cxl’d. They couldn’t fulfill all the orders. When I left the store headed to my car, I see people still pulling up to get their groceries delivered to their vehicles. Shouldn’t the later orders have been cxl’d verses randomly cxl’ing orders and inconveniencing those who ordered earlier in the day?!?!?!
This was only my 2nd time using the Kroger app to have my items brought to me. I’m trying it again this evening and I hope this never happens again.Show lessGoodwoman (Goodman)
Pick up and delivery
Every time I attempt to order groceries I have an impossible time getting the order to go through. I spent over 3 hours this morning ordering food and then all pick up and file very. Would not take my Kroger card . Please correct this. I can’t hotheadedness pick up and delivery if I cannot get it to preform as advertised. I was in the hospital yesterday until night. I started at 12:45. 3;90 pm, when I completed. Storetoladme to call instacart who couldn’t help me, intsacart told me to call the store. It is useless if I cannot get it to work. Did not recognize my address or Kroger card. Please correct the problem. I have used app many times and live five minutes from store. It finally gave me the wrong time. The order number is not findable to insta cart. I called like I said but, I certainly started well before time limit. I am really upset about this. It is supposed to be for convenience and for those who really need service, which is me this week useless if those who need it have to make many phone calls without success. Please check into this organization and get sort out the problem. My shopper card number was unrecognized as well as not recognizing my Kroger card for shoppers which is really irritating in the listShow lessCindia Borden
Former great app reduced to glitchy mess
I’ve loved this app the past few years when it came to keeping track of my shopping lists and current Kroger prices. It was very easy to build a list of all items you regularly buy, and then mark them as needed or unneeded to prep for your shopping trip. I could see current sales, and load digital coupons for items I wanted to buy. In the past couple months, they’ve updated the app numerous times and it just keeps getting messier and glitches and harder to navigate. Sometimes I can find my shopping list, and other times I cannot. Sometimes even when I find the shopping list feature, it doesn’t have my items saved in it... but then a couple days later it does. Their newest update says “New Shopping List screen, with new look and feel to make your shopping experience better”, however after updating the app, I’m back to not being able to find the shopping list screen anywhere in the app again. It looks like they’ve added some new features, but the design of the app is just a mess with no logical way to find or use anything. I’m usually app-savvy, but the layout here is very confusing. What good are app updates if I can’t even find the screens to use them? Come on Kroger - Help us customers out!Show lessayoshi
Frustrating beyond belief!
I started my order before 10:30 today. It takes me awhile to finish shopping for everything I need because I’m buying for a family of 6. A little after 12, my entire cart disappeared and I had to start over again, trying to remember everything that I had put in my cart. When I was finally ready to submit my order, nothing happened! It wouldn’t let me checkout! I went back to the home page to try and at least make my reservation and it says there has been an error and to try again in a few minutes. A few minutes later I went back in to try again AND MY LIST DISAPPEARED AGAIN! Now I have to go into the store and get my groceries before the current sale ends and I had coupons on items that were Clicklist only coupons. There was an update yesterday so I’m assuming it has something to do with that. I am SO FRUSTRATED with this app! This isn’t the first time something like this has happened either. If there were a grocery closer to me, I would definitely be going to the competitor instead.Show lessJazmrstufflolhello
Card information is correct and continues to say it’s not!
I began using the Kroger click list feature a while back when it first was introduced and it was very convenient. It was something that was very easy for my family and I to do after having a newborn and then became very convenient for our work and childcare schedule. However I have not been able to use this Kroger app to order a click list since September 2018 because every time I try to it says that my debit card information is incorrect! The unfortunate truth is I don’t always have time to go and take the time to shop however it’s been convenient to be able to do it at the tip of my fingers because of this click list option. I think the click list addition was a great and convenient thing for us as working parents and in general to conveniently pick up groceries on the go. I’ve tried this with multiple debit and credit cards, all of the information being correct, but a prompt shows up insisting on saying that I have put in invalid or incorrect information when I have double and triple check the information to be correct. I’m not sure if it is just the payment feature that may be messed up but it is something that I hope someone will look into because I know for a fact the information is correct. Prior to this I had no other issues with this app it’s just become incredibly frustrating that for almost 7 months I haven’t been able to use this feature.Show lessjayr95
Making it simple
There are not enough hours in the day sometimes to worry about stopping at the grocery store or to go in and shop around, but we all do this. Sometimes there is no option until now.... Kroger has click and go app that’s make life easy for people who need more time. This is how it works just go on your Kroger’s app or down load it in your App Store put in your info and Kroger’s card number and shop on line during your lunch break while you are eating or smoking that easy then proceed to check out and pick up curb side at your convenience. I have been doing this now when I don’t feel like shopping. This is another way to avoid impulse buys, I only know because I am a impulse shopper this has cut our food by half and that is money we can put into other areas. Kroger’s has made it easy for everyone to just click and go and avoid the shopping lines they even deliver it to your car you park at the curbside pickup and follow direction on the sign and they deliver to your car. I give this convenience a thumbs up........Show lessruthy209
Step it up
Kroger you have had this program long enough that we should be seeing some basic improvements by now that we have all wanted from the beginning. This stupid thing about the rotisserie chicken needs to get taken care of once and for all. If I am picking up my groceries AFTER 11:00am then you need to let me put it in my cart! If I place my order before 11 it’s a no go! I need to put my order in before I go to work and pick it up after work...and I need a rotisserie chicken or two because I am a working mom and we are the ones that use your pick up service! This brings me to the next fundamental problem with your system. Your time between order placement and available order pick up it too long!!! There are times when I need to order my groceries and I would like to pick them up in 3 hours or sooner. Why can’t that happen?
And wine! I need to be able to buy wine and pick it up! You can card me when I pick it up - hello??? If I am not 21, don’t give me the wine. And if you can get your delivery system up and running - that would be fantastic!!!
But for real - just fix the rotisserie chicken ordering screw up in your program and I can be patient with the rest.Show lessTara0209
2 Star Rating should be a 5 Star Rating
I really like shopping by Clicklist. When my husband was ill, getting chemo and going to drs appt, it was a life saver. Today was the only time I have had a problem. I put an order in very early this morning, set pick up for 4-5 pm. Got reminder email about 2 pm, that my order would be ready for pickup at 4-5 pm. Went to Kroger at the appropriate time. The store had a system glitch, earlier in the day, that cancelled my order (according to customer service). I was told I should have gotten an email or text explaining what happened. (I didn’t.)
My app is showing the order as still “In Progress”. I was told to put my order again, which I did for pick up tomorrow. My only concern is that the “in progress” order will charge to my bank card. I did change the card for this order so we can tell them apart.
I realize computer glitches happen. I gave a 2 star rating to get someone’s attention. Overall I would give Clicklist and the associates and the customer service rep a 5+ star rating.
They are very polite and knowledgeable. I will continue to shop with Clicklist.Show lessIloveClicklist
Underwhelmed by this app
As most would imagine I expected that Kroger would have an amazing app considering they are such a large food chain and I have been with them for as many years as I have been in charge of my own wallet when it comes to food. But so far the customer service has been horrible they have dropped the ball with my credit card that took over a week to correct because they continue to think that it was my banks issue when in reality it was their mistake and the latest problem Is that they have now taken off their purchase history from the app so no longer can I just go to my purchase history and find items that I have previously bought I cannot fathom why that particular feature would be removed I have shopped on so many food websites and that is one of my favorite go to spots I always reference back in order to remember purchases that I have made that I enjoyed and maybe just can’t remember or just to make my shopping trip that much easier so very disappointed Kroger I guess we will be moving on....🙄Show lessLaker396
