Leave a Review Kroger
Easy to Use and Helps Me Plan
At first I didn’t believe the hype about the Kroger app and how it was so helpful but now I don’t think I can go back to shopping how I use to. The app allows me to create my cart and plan out meals. I can add items as I am planning a meal and that helps me not forget what I need and allows me to check my cabinets to make sure I don’t have something already. While browsing online it shows me both the Kroger brand and name brand items so I can always see which is on sale and get the best deal. It also will let you clip coupons for items in your cart or you can add coupons beforehand. This app has allowed me to take advantage of my grocery budget and really get my money’s worth. I have eliminated some unnecessary spending that I usually do in the store but you can still find those items in the app just by searching. I also like the ease of the search bar and the ability to look at past orders. Overall I give the app a 5 star because it has helped me so much and makes my life a little simpler and is really easy to use. I’ve even showed my grandparents how to use it.Show lessARUSSE52
Prepaid Kroger Debit Card
Seriously? I cannot check out with my prepaid KROGER debit card if I order groceries to be picked up? And yet I get incentive points to shop with this card? And my budget is set up so that my grocery & fuel monies are loaded on my card. Forget your hype on your wonderful online shopping, delivery & pick up &/or prepaid Kroger debit card. Doesn’t work for me at all...and I am not happy about it!
Above review was written during last online shopping for pick up experience. Last evening was better except my order froze & would not move forward until I turned phone off. I was quite concerned my order had not been submitted & all would be list. I think it’s all saved but we’ll know when I go pick up tomorrow. It appears my Pre paid Kroger card at check out this time. I do think I should be getting points though as I would be if I was using a Kroger credit card.
I’m empathetic to the rush on groceries and the requests & demands from grocers has increased dramatically. Considering all of these conditions, Kroger is doing well.Show lessßdzxdrez
Pickup
This is my first time following thru with this service. I tried once before in 2019, but didn’t follow thru because there isn’t as many coupons when doing and I am paying more than if I just went into the store. Now today with doing it, the same, but I am kind of forced to do this way being I have an autoimmune disease and the Covid19 happening. The saddest of all is that I went to see about disinfectant supplies, and isn’t allowing me to even load to my cart! Also with Easter candy? This isn’t helpful with it showing in stock at store, but I can’t go in the store. I can, but I want to be safe for myself, having a husband/heart disease, two children, elderly grandmother that lives right next door, and my mother/diabetes. As you can see with my closest of family we are all at a disadvantage due to our health issues that could prone us to getting or dying from this Pandemic. It’s great that the service is here, but in the end if all items in store where actually available that would be awesome and the use of all coupons and limiting them when doing pickup would also be great. Giving all of this I will not use unless I absolutely have to until this changes, if it ever does.Show lesslovepeacehealth
The app is great besides one thing
I have ordered groceries to be delivered on several occasions. The past two orders have been totally screwed up. When making the payment and tip it says you can alter the tip later... for example if you are not satisfied or are more satisfied than you expected. This is misinformation! I have tried to change the tip I have given okay multiple occasions and no where is there an option where you can do so. I have tried while the person is shopping and also upon arrival of my groceries. ALSO, there is no way to survey your grocery picker/deliverer. This is very frustrating. On top of it all!! The order I just received didn’t have my receipt. I have tried to reach out to customer service and they have been no help! On my last order over half of the items were refunded, most of the rest were replaced and not even replaced with comparable things. For example, my dog cannot eat dog food with chicken, I ordered beef, it said it was replaced with another beef recipe within the same brand.. upon arrival of my groceries the dog food I received was chicken.. 🤬 this is one of the very many items that were completely wrong. AND there was no receipt for me to return the items.
Sincerely,
Faithful Kroger customer.Show lessPenguinXoXo
Incredibly easy and helpful
I had not used the pick up option prior to the need for social distancing. This service has been incredibly beneficial. Not only is it convenient, it reduces unnecessary exposure. If the service could be expanded and/or people would utilize it reasonably, perhaps the congestion within the walls could be reduced. For me though, it gives me some peace of mind knowing that I can then deliver some groceries to my elderly parents without having excessive contact with others.
I would feel terrible if I didn’t take this opportunity to thank the many individuals working for Kroger who continue to show up daily and make all of this possible. In the months to come many lessons will be learned from this crisis, and as with all change, people will adapt to the new normal. I sincerely hope the new normal includes a greater appreciation for all the individuals who make it possible to safely put food on our tables.
On behalf of myself and my family, thank you Kroger family. And special thanks to the Greenfield INDIANA KrogerShow lessGratefulingreenfield
Junk.
I love the idea of viewing prices before making the trip to the store. I love being able to see what each product contains before making the long trip as I have dietary needs. I hate that the app freezes up VERY FREQUENTLY. I also cannot stand putting dozens of things into my list, closing the app, arriving at the store just to have my entire list wiped away. 0 items. Super irritating as it wastes my time. What is the purpose of having an area to make a list if it doesn’t stay? I’ve even encountered adding items into my click list cart just for it to have random items from a week ago re-entered I’m without me every knowing. It costs me money. The app should never at any point add items a week later that were removed. And no, I did not hit “undo”. Your app messed up and costs me $50 on an order in products I did not need. Every time I need to access prescriptions it logs me out and I need to sign back into my account. The app is more work and stress than it is to write a handwritten list.Show less--> name here<--
Local shopper
Using the order pickup service for the first time. Just found out from my daughter today it was available! The site itself seems a little disorganized, thus pretty unwieldy. For me, it would have been much easier to shop, had all the like items been grouped together. For example, all the frozen dinners together, not interspersed around frozen sausage, ice cream, etc. Grouping like items together might not have been possible- I’m far from a software developer or website designer/manager. So this isn’t really a complaint, per se; it just would have made my online shopping a little easier. Just like in the brick and mortar store, a shopper wouldn’t go from the ice cream freezers back over to the frozen pizza section, then back to the ice cream, then back to the frozen pizzas. Just saying! If it weren’t for that, I’d give an easy 5 stars for the relative ease of browsing around the site as a whole. Also, I see I’m getting a $4.95 pickup fee waived for my first three orders. That’s great, but I should remind you WalMart pickup is always free. If you kept it free, I would tip the person bringing it to my car. Once you add on that fee, however, tipping will no longer be possible on my limited budget UNLESS you can reassure me the person bringing my order gets 100% of the surcharge. Fair enough?Show lessYour Mahjong is too pricey
Great concept, frustrating implementation
I love the Kroger app when it is working. But every time I go to the store, the app restarts multiple times while I am shopping... I get my produce, try to look at my grocery list to see what’s next, and then have to wait sometimes several minutes while it reloads. Then as soon as it comes up, I see it for a second before the app realizes I’m in the store again and asks me if I want to start shopping, and then reloads again. It’s also very difficult to check items off my list as I pick them up - more often than not when I touch the little square to check off the item it opens the item details and asks me if I want to add it to my cart instead of checking it off the list. Why would I want to add anything to ClickList when I’m already IN the store? All of that is annoying, but worth it since Th e app sorts my list by aisle based on the store I’m in - which is especially great when I’m shopping at a new location and don’t know my way around. But tonight the app logged me out and won’t let me back in - when I try to put in my password the keyboard disappears, so I can’t type it. Please fix this ASAP, so I can use the app again!!Show less2DoUser123
Missing Items From My Orders
I have mostly been a fan of ClickList since it’s release (when staff doesn’t forget to bring all my crates from the refrigerated storage and make me drive back to get them), but I am beyond frustrated with ordering through the app.
Several times now I have had incomplete orders where items I submitted through my shopping cart were not included in the final purchase. It’s like they disappear from the app once the order has been placed and Kroger employees don’t even know they were ordered. On these occasions, I receive no notice from Kroger that items were unavailable or need substitutions. Yet when I pick up my order, sometimes half my items are not there and aren’t listed when I review my past purchases in the app. Today, I specifically noted the total sale amount when I completed my order through the app, and it should have been over $180. However, my paper receipt shows only $121 and NONE of the fresh meats or produce I ordered was received.
I will stick to placing my ClickList orders solely through the website from now on and hope it is only an issue with the app. If my orders are still not filled correctly, I will be taking my business elsewhere.Show lessSpecsTech
Kroger App Review
Most of the reviews for this app are a year plus old. I am so grateful tonight for this app and my experience and I wanted to write a review for it. I literally spent 10 minutes loading my cart, checking out, and setting up delivery with the Kroger app tonight. I've never had a poor experience Inside my local store. However, I've never been able to complete a shopping trip in less than an hour either. Tonight marks the change of a routine we will use in my house in the future. Busy schedules, growing children, and LIFE in general leaves us with not enough hours in the day to waste. I am thankful for the experience of having extra time with my family tonight simply by using this app. As well as having groceries delivered to me by someone who was kind, professional, and timely. This - in my opinion - is a game changer for families in this day and age who have to complete necessary tasks, yet still maintain TIME to fit in important activities. This is technology at its greatest! Thank you Kroger!Show lessSICA sue 4 u
