Leave a Review Kroger
Going backwards
Now that I’m shopping in-store again I’m using the list feature in the app and have noticed some serious set-backs. The most annoying is that the list screen is so crowded with unnecessary stuff I can’t see more than one item on my list at a time. Get rid of that “forgetting something?” Box and reducing the size of the list title box would help with that. Also, what happened to the ability to email the list? That helped a lot when sending my husband to shop. Also, I’d be able to use the emailed list to see my list better since the list on screen is so tiny. The “shop the store” feature isn’t very useful- also due to size. The dots indicating where items are crowd over the top of each other so when you try to tap one, it’s often under another, and the item doesn’t clear until you go out and then back into that screen. Size matters- and people shop with their phones, not a larger screen tablet. I use an iPhone. My hands are not that big- I can’t see anyone with larger hands being able to make use of this feature. Clean it up.Show lessJustask411
Need to fix List Bugs
I like Kroger and the List feature on the app has always been great until the last several months. I don’t know what has happened but it feels like Kroger doesn’t really want customers to use this feature anymore so they’ve made it as annoying and difficult as possible. The app is always prompting you to add to cart for pick up or delivery rather than adding to the list to go to the store. They have a tiny button there now but it’s so close to the ‘add to cart’ button that it’s hard to select without accidentally adding to the cart. Whenever you select produce, it completely freezes the app and you have to close and restart. If an item has a coupon and you want to clip it from the list, again it goes completely blank and freezes, requiring a reboot. You can’t just have your list on the home page - you have to navigate to it through the settings every time. It’s taken me over 30 minutes just to load 6 items and I’m just done with it. I’m trying to load my Christmas list, which is probably going to be about $600 in groceries. I really like that the list will sort items by aisle and let me check them off as I go. But the app is no longer worth using as it currently is. I’m better off taking a paper list at this rate. Very disappointing.Show lessMAGwyre
Frustrating app
Issue 1: Neither the Kroger app nor the website tell you when the next available pick up time is. That is always the first thing I want to know. The available pick up times used to be displayed and now they are not. So I have to place my whole order, then find out when I can pick it up, or choose to order from another store that will tell me first when I can pick up my groceries.
Issue 2: Lately there are so many items the app says they are out of in-store. Yet when I go into the store, all the items are there. It is super frustrating to place a pick up order, pick it up, then park my car and go inside for 9 extra items I tried to order via pick-up but were told they didn’t have. Tonight it was brie cheese (the app said there was no brie, from any brand in any size), arborio rice, Heritage Farm chicken breasts, fresh green beans (again, the app said there were no fresh green beans; in-store there were two different options), and fig jam. There wasn’t one item they said they were out of that actually was out of stock. If it were 2 or 3 items every now and then, I could believe they just restocked those items between the time I placed my order and the time I went into the store. But this is happening with so many items now, every time I order.
Hoping someone sees this and fixes these issues. I’m a very loyal, long-time customer of Kroger but I am this close to switching to another grocery store.Show lesstr876()$5cr
Few selections
Store is great, but the App is a little difficult to view and navigate. I love the easily added coupons. Prices are decent and comparable in most cases, especially with the coupons and had savings. The selections are not broad, very few in some cases so I can't go above a 3 star right now. Also, you really have to check the sizes when comparing prices because Kroger sales items in much smaller packages. Kroger is a much better much better store overall than its competitors and after coupons and had I would say prices are pretty competitive as well. The online ordering is a bit behind competitors but I’m confident they will catch up to build the ordering and pick up service to the high quality experienced when shopping in the store. The professionalism, courtesy, and respect for their customers is phenomenal compared to similar stores, and greatly appreciated! The app isn't the best but I think I'm going to switch to Kroger for my pickup services as well. Personally, I wish they would just run their main competitor (just across the road)out of this town! Also...I really love the Kroger commercials!!!😃Show lesscbrisvet
Great iOS/iPadOS App, but it needs ONE urgent fix!
This is a really great app, and we are sincerely big fans of it. We honestly do both use it all the time on both of our iPads and both of our iPhones to order our groceries for pick-up at our local Kroger store. And we also love the ability to hand the order off to each other back and forth seamlessly as we are creating it. The app obviously had a whole lot of serious thought put into it, and because of its many insightful features, it is very helpful, and very easy to use.
THERE IS HOWEVER, ONE SERIOUS FLAW that really does need to be fixed ASAP, because it is a source of CONSTANT AGGRAVATION when we are creating our grocery lists AND our store pick-up lists! On an iPad (or an iPhone), the flaw is this: When you use your finger to “thumb through” your list (and ours are always very long lists) so you can scan through them and see what you do and do not already have on your list, IT IS WAY TOO EASY TO “ACCIDENTALLY DELETE” A GROCERY ITEM!
And, as if that is not bad enough, when you do “accidentally delete” an item, there is NOT a convenient way to figure out what it was that you just accidentally deleted! This becomes a ridiculous “time-waster”, and our lives are way too busy for this. It actually detracts from some of the great convenience of having the app in the first place! Thank you for your kind consideration of this problem!Show lessBLACKCAR PICTURES
Aggravating!
I have had such an aggravating three days with this. There was a coupon in the app to receive $50 on the card for transferring a prescription. I did exactly what I was supposed to do on Friday, and never got the $50 credit. I did chat support through the app on Saturday, and they acted like they were going to help, but then told me I had to call. Called the number they gave me, went round and round with the lady who kept saying I didn't have any prescriptions filled or transferred. I finally told her that I'm sitting here looking at the prescription, would she like the prescription number? She takes that and puts me on hold for a while, comes back and says that she credited the $50 to my account. This morning, we look in the app to make sure that the $50 was credited. We can't find it anywhere, so we do chat through the app yet again. Well apparently chat isn't available today, so we call again. We finally find out that they credited us 50 cents, not $50, and they say that it's fixed now. Why is this information not available in the app or online account? The only way to know if it's fixed is to go buy something and see if it works? This makes no sense. Anyway, off to Kroger we go.Show lessBluebunnybabe
Kroger pay is flawed
This app needs some serious updating. Kroger boasts “contactless” pay by allowing you to use your app for Kroger Pay if you don’t have your debit card. Well, this happened to me yesterday. Somehow, I misplaced my debit card and I figured Kroger Pay would be useful. Before I walked in the store, I checked the app to see if Kroger Pay was working. It was, so I proceeded to shop. AS SOON as I got the register, Kroger Pay was not working citing error: kc 2617. I tried opening and closing the app, no improvements. The cashier said maybe I needed to go outside and try there because there was not good reception. I tried that, and the app still did not work. After uninstalling and downloaded the app 3 times, and spending 20 minutes in my car, I continued getting the same error. This has happened a few other times before, but I overlooked it because I had alternate payment methods on me. However, this time was super inconvenient and beyond embarrassing. This needs to be fixed in the app or Kroger needs to accept Apple Pay or something. It’s ridiculous to boast that Kroger now has contactless payments, but it doesn’t consistently work. Very disappointed.Show less30_Ali
Had to delete my whole order
This may not be an issue for some people but it’s a big issue for me because for one when I put together an order I have an idea on what I am going to be cooking for the next week and with that I’ve done research on the Internet for certain recipes and not only that I have edited the recipes to meet my diet so it is a headache when I have to go through and look for everything all over again I really think they need to fix some other bugs and have the option to save an order on your account what happened was it constantly asking me to change my store even though the store I had on file had everything I needed and also everything was ready on my end for pick up And it just ended up being a waste of time at the end of it because after I deleted my app call customer service I still wasn’t able to get the order through and app was acting wonky I was very disappointed and I have to do other things that I have to attend to other than my groceries and people who use these apps don’t have time to go throughout the store to get their own groceries and I’m sure people Live a busy lifestyle and still tries to eat healthy good tasting meal as I do also also understand my frustration I was very disappointed to say the least and don’t even get me started with the customer service not only they were sassy and gave a attitude and their tone they were absolutely no helpShow lessMorgan 307^
DP
I work with customers at a Kroger store. Many of our customers are older and this app with it’s constant updates is extremely difficult to use. You need to separate the online shopping part of the app from the digital coupons and weekly ads. Many of our customers see the shelf tags with the sale price with digital coupon and try to download the digital coupon when they get to the checkout. They open the app and see the item and click on it thinking they are clipping the coupon when it is in shopping mode. Also you have waaayyy too many coupons to go through. People will be standing at the UScan checkout looking for the coupons that go with the items they are purchasing and get frustrated and and hand us their phone and tell us to find them. You need to simplify the use of the digital coupon part of the app. Remember that most people using this app are not tech savvy. Make it simple enough for your Grandmother to use. Also stop changing it every day! People don’t like change! They want to know that when they open the app they can quickly find what they are looking for!
Also Kroger customer service number listed in this app is a joke! When people call they want to speak with a PERSON, not an automated message system that transfers you to someone in a foreign country that barely speaks English including the supervisors!
Had too vent!! GrrrShow lessGram2354
Could be much better
I use this app weekly for grocery shopping. Generally, it functions fine. It’s not the most user-friendly app out there; there doesn’t seem to be a way to save favorites, and if you want to look through your past purchases to remember specifics, you have to pull up your past orders using only the date of the purchase. Not particularly helpful when I’m trying to remember, say, what brand of condensed milk I used last. Sometimes there is an extremely frustrating glitch; last time I shopped, I went back to modify my order. After I added a couple of things, I clicked “submit changes.” The app sent me to a page informing me that items in my cart had changed price and asked me to click “confirm changes,” which I did. This sent me on a never-ending loop of submitting and confirming. I canceled the changes and did the whole thing over again, and ended up on the same loop. If there were another supermarket in my town, I’d probably switch to them, but this app is functional enough to keep me from driving to another town for my shopping.Show lessPigelot13
