Leave a Review Smith's
Help
I am a senior lady with little experience ordering on line. I have tried over and over to order on line and find it very difficult. I finally got the app to work for me and I thought I was set for the next time. But no, the company wants us to reset the app now and I’m back to square one again. I have spent hours trying to put in an order, just to finally give up and walk into the store to shop. Which is my second difficult task since I am handicapped and can not stand. I find it hard to get things out of the refrigeration areas due to the electric cart and refrigerator door being in the way. Or the product is on the side line of the door which stops me from reaching it at all. Or let’s talk about the top selves of the aisles. Thank u to some of the employee but mostly to the customers that have come along to offer their help. I so appreciate your kindness. Please give me some input to get this right.
Sincerely,
Mrs WilsonShow lessU even make this difficult
Slow and hard to navigate
Cool, I can log in now. Glad that the developers answer quickly when I have a problem. But now that I can use the app, it is so hard to navigate it. I wish the look was more condensed and there were more links to see things like my rewards card number. I had to tap on so many places before I found my rewards card, add my credit card onto Kroger Pay, and now I’m stuck on loading to add a new card… It’s also frustrating to change my email address to the account. What should’ve been a 2-minute process had unclear instructions on whether to type in my old or new email, AND it’s taking so long to go back and forth between my email and the app that I simply just quit trying to change it. I could have been shopping already instead of trying to work with this app the whole time.Show lessIMMackeyLin
Developer Response
Hi! Thank you for taking the time to rate our app. We would be happy to share your feedback with our Digital Team. If you need help in using the Smith's app, please call us at 1-800-576-4377. Thank you and have a great day!The best delivery service in the game
I got the Boost membership for the free delivery and it’s fantastic. I get the same things and a similar order on Uber Eats was $9 more IN FEES! and $4 less in item cost… I like how the estimated time is ALWAYS met, on other services they say “15 to 25” but it’s usually more like 45-50 minutes Smith’s has figured out hope to over deliver (pun intended) without under selling what they offer. I thought I was saving a ton of $ with my regular Smith card but in the App they tell you if what you’re buying has a coupon available and I’ve prob saved $50 that way alone - the Boost thing isn’t expensive and pays for itself even if you never got food delivered but the free same day delivery on $35 and up is amazing and they don’t try and ram rod you into a 20% tip which I like, let me make that call, for delivery I have my own tiers like minimum $5 on any order $10 for more than my personal food and then $15 and up for bigger orders it usually works out to around 15-18% - a 20% tip on a $200 order makes zero sense to me … ok that’s it!!Show lessbbc3341