Leave a Review Smith's
Help
I am a senior lady with little experience ordering on line. I have tried over and over to order on line and find it very difficult. I finally got the app to work for me and I thought I was set for the next time. But no, the company wants us to reset the app now and I’m back to square one again. I have spent hours trying to put in an order, just to finally give up and walk into the store to shop. Which is my second difficult task since I am handicapped and can not stand. I find it hard to get things out of the refrigeration areas due to the electric cart and refrigerator door being in the way. Or the product is on the side line of the door which stops me from reaching it at all. Or let’s talk about the top selves of the aisles. Thank u to some of the employee but mostly to the customers that have come along to offer their help. I so appreciate your kindness. Please give me some input to get this right.
Sincerely,
Mrs WilsonShow lessU even make this difficult
Slow and hard to navigate
Cool, I can log in now. Glad that the developers answer quickly when I have a problem. But now that I can use the app, it is so hard to navigate it. I wish the look was more condensed and there were more links to see things like my rewards card number. I had to tap on so many places before I found my rewards card, add my credit card onto Kroger Pay, and now I’m stuck on loading to add a new card… It’s also frustrating to change my email address to the account. What should’ve been a 2-minute process had unclear instructions on whether to type in my old or new email, AND it’s taking so long to go back and forth between my email and the app that I simply just quit trying to change it. I could have been shopping already instead of trying to work with this app the whole time.Show lessIMMackeyLin
Developer Response
Hi! Thank you for taking the time to rate our app. We would be happy to share your feedback with our Digital Team. If you need help in using the Smith's app, please call us at 1-800-576-4377. Thank you and have a great day!The best delivery service in the game
I got the Boost membership for the free delivery and it’s fantastic. I get the same things and a similar order on Uber Eats was $9 more IN FEES! and $4 less in item cost… I like how the estimated time is ALWAYS met, on other services they say “15 to 25” but it’s usually more like 45-50 minutes Smith’s has figured out hope to over deliver (pun intended) without under selling what they offer. I thought I was saving a ton of $ with my regular Smith card but in the App they tell you if what you’re buying has a coupon available and I’ve prob saved $50 that way alone - the Boost thing isn’t expensive and pays for itself even if you never got food delivered but the free same day delivery on $35 and up is amazing and they don’t try and ram rod you into a 20% tip which I like, let me make that call, for delivery I have my own tiers like minimum $5 on any order $10 for more than my personal food and then $15 and up for bigger orders it usually works out to around 15-18% - a 20% tip on a $200 order makes zero sense to me … ok that’s it!!Show lessbbc3341
Works great on my phone but not as well on iPad
I have had it on my phone for quite some time, and it’s been very useful for my purposes, which is in-store shopping. I just downloaded it on my iPad, though, and it’s not functioning exactly the same. It probably has the same information, but it doesn’t structure it the same way (eg, my phone says there are 142 coupons, my iPad says 45). I’ll probably just delete the iPad version.
Pet peeve: the app used to give me a fair number of coupons “personalized for me” that were for things I actually buy. This week’s is like all the recent ones: it gives me ten coupons, six of which are for things I have never bought and don’t intend to buy; two of the others are for pickup and delivery, which I don’t use (I tried pickup twice and found it didn’t work well at my store, and as far as I know there is no delivery in my very small town). So, what’s the use of the “personalized for you” category? They might as well delete it.Show lessRevwado
Its-a-o-k
I’m super busy with work so I have my groceries delivered often and it’s just ok, not great. The reason is because it’s way too easy to get groceries I didn’t want. For example, if I order 60 items the default setting is for the buyer to pick something else that is similar. You’d think the buyer would make better decisions in this realm like if I selected a 12 pack coke-a-cola they pick a 12 pack vanilla coke-a-cola which there is no way I will drink (disgusting)! Why no get two 6 packs of coke? Or ever a 2 liter? Now they are supposed to message you and double check if you are ok with the switch but it’s a flawed process. Sometimes the messages comes through, sometimes they don’t, sometimes they come through all at the same time as the check out message so I never get the option to approve or not. To be fair, I could program all my preferences in the app with those 60 items, but the bulk settings are not friendly and it’s time consuming. So I’m starting to get quite a stock of food that I wont eat because its a bunch of flavors I don’t like as some stranger made decisions for me that I didn’t have the opportuntiy to agree with. Waste of money and a big flaw. Seems like the app is designed more in the best interest of SMITHS and less in the interest of what works for me, the customer.Show less>lunchbox<
Developer Response
Hello! We apologize that you aren't receive acceptable substitutions on your delivery orders. Your delivery order is filled at one of our robotic Fulfillment Centers and not your local store and not by a personal shopper. If you have a specific order number that we can assist with, please call us at 800.576.4377 and reference 60679565. Thanks for shopping with us and have a wonderful day!Online pickup total is deceiving
For the most part I really like this app. It makes finding coupons and deals easy so I can shop smart and saves my preferences so I don’t have to think about it. However, I am disappointed in the online order self pickup portion of this app. I made my order on a Tuesday and went to pick up my order the next day and most of my savings was gone because the store discontinues its weekly sales on Wednesdays. The part that was frustrating was that the app still said I was going to get my weekly sale items at their discounted price. There wasn’t any notice letting me know that these items weren’t on sale anymore and I ended up bitting the bullet and paying the extra money cause I had already strapped my kid in the car and drove the 25 minutes to Smiths when the nice girl dropping off my groceries confirmed my bill.Show lesskdnhs
Developer Response
Thank you for the review and feedback. We apologize for any inconvenience due to our ad break. Prices may vary from the time you place the order and the time you receive it due to the weekly ad. Weekly ads run from Wednesday to Tuesday. If you ordered before the ad change but received the order after the ad change, this is the reason for the price adjustment. We’re sorry you were not aware and hope you find this information helpful. We're here to help with any questions or concerns you may have with your orders!Scam!!
Do not use Smiths app to order anything!!! I ordered some soda and a toothbrush and it arrived fine, but the next day I realized I had been charged $210 for that, and when I looked at my order on the app they had marked that they hadn’t given me my items but instead substituted the items with over $200 dollars worth of “substitutions” that I never got. Then when I called them I got fed through a stupid automated system that wouldn’t let me talk to an operator, gave me $5 credit and hung up on me and I had to call back again to get ahold of someone who could actually reverse my order and get me my $200 dollars back. This whole experience was an absolute joke and makes me not want to even shop there in person anymore and I have been going there regularly for a long time. Do not trust the smiths app under any circumstances!!!!Show lessSandly W
It’s okay, but not great
For a store with such great products and employees, this app doesn’t live up to your brand. With the coupons, I have two major complaints. First - the layout doesn’t allow you to either see the image of the product and the title of the items is always cut off. So I can see Kroger Brand T…. But then I have to click the coupon to see what it actually is. Second - when I’m in the store, if I scan the items barcode, the coupon associated with it doesn’t pull up. Instead it just gives me the order picker or store location option. Might I suggest that your software engineers download the Target app and give it a try and take some notes. Bring your app up to the amazing brand standard you have created in the stores, please.Show lessjxfalkland
Why would you shop at any other grocery store?
This is the response I say to every cashier when asked if I found everything! I love Smith’s! I love the product, the service and the convenience of using the app and inside the store shopping. I am never dissatisfied nor disappointed in my experience. Remember to think ahead for Christmas shopping and purchase your gift cards either at your closest location or look to see if you can receive them via email. You will be thrilled at the convenience of the gift card and the gas fuel rewards will add up fast! Who doesn’t want up to $1 off each gallon of gas? Happy shopping fellow Smith’s customer!Show lessBig Cami D
Items disappear from cart, unreliable stock, nearly useless search
Items randomly disappear from the cart when switching devices. I just had a delivery with half the things I added missing, because it turns out $90 worth of items are missing from the receipt.
On top of that, they apparently can’t keep things in stock or inventory up to date, it does not save substitution instructions on regularly purchased items, and the search and categories are nearly useless.
Good luck if you want to filter or search for vegan options, specific bakery items, or anything specific or niche; and it seems the very thought of having perhaps a phone, tablet, and computer or wanting to let other people add to the cart is incomprehensible.Show lessmonkeywraith
