Leave a Review Smith's
Need phone # in app description
Your app update text shows this:
“We value your feedback. If you have a suggestion or need assistance, please contact our Customer Service Center at [INSERT SUPPORT NUMBER]. “
So could you please insert a support number? thank you.
P.S. I use the app almost every week to build a Pickup shopping cart, i REALLY like the convenience. My only two (2) suggestions: 1) I am trying to reduce my plastic use so I followed an employee’s suggestion and updated both my first and last name in the app to add ‘NO BAGS PLEASE’. But they still don’t see it. I really do not want the bags, i keep my own tote bags in the car that i put the groceries in when i arrive for my Pickup order. What other method can i use that they’ll see when shopping my order? 2) On the app cart list, it’s still too easy to accidentally delete an item. When I’m scrolling through, if i accidentally move a little too much to the diagonal, it deletes. Can you make it a little stickier? Thank you.Show lessJECM7
Glitches
The app glitches often. I have to update it all the time and yet glitches still happen. You should be able to update your order until the evening before, but if something is out of stock it freezes. It won’t allow you to take the out of stock item out if your cart, so you can make changes to your order. Your order is stick as is even 4 days before. No changes can be made.
It’s hard to leave notes for the shoppers that they can understand. They told me What it looks like in your screen doesn’t look the same in their screen. For example if I want rolls, but would like to specify that substitutions are okay, but not a specific kind like dinner rolls. I can’t just write it that simply. I must spell out that I in fact want rolls and maybe not noodles. I thought it would be more intuitive that the notes were fir the item in question.Show lessdisneylandin2weeks
Savings program
The one thing I HATE about smiths is the cupping hoop jumping. Clip this, digital that, buy 4, buy 10, it’s one reason I don’t like shopping at smiths. I am a 38 yr old house wife who loves to cook and I shop and price compare a lot and your sales system stinks!! It’s so frustrating to navigate it all. If it’s on sale just put the sales price period. I don’t even mind my phone number attached just don’t make it such a Circus to try and get the sales price that you are advertising with the fine print. It is a huge turn off to me. And older people certainly cannot navigate the digital world. If it weren’t for that I would always shop at Smith’s but because it is such a headache many times I avoid your store. Other than that you have nice stores and great products.Show lessCaptainteancum
Best online grocery shopping!
The entire team at the Provo location on freedom blvd is amazing. Everything is always the right temperature when they bring it out to you. They best produce is always picked for me. If any substitutions are needed I am always contacted and if it cannot be substantiated or if the substitute is just not right when you are going over the order they are polite and kind and just remove the item from my order. When I have had unforeseen life circumstances that I need to change my pick up time it is just a quick call. The best service their is even when you need a delivery always the most wonderful people to work with. The digital and paper coupons are so easily applied to your order!Show lessPermagiggle
I LOVE SMITHS
I always shop at Smiths because they have fresh and good selection of the foods I love. They always offer good coupon deals along with coupons that are there because I buy them all time. When this pandemic started my kids didn’t want me using public transportation. They also didn’t want risk my Heath by getting exposed to the virus. Smiths added more parking options for my kids to pick up my groceries. The click list employees have been very helpful and very pleasant and easy to work with.Show lessdlmwood
Special instructions details
First off I want to thank the employees who do take the time to read special instructions. We are a household of 2 people and it’s
important that we receive the longest expiration dates possible. I do note this on items like milk etc. However for quite some time this request has been ignored. It’s the same exact wording on all items that are important in the comment section.
It’s mostly impossible to purchase produce for pick up because special instructions are hit & miss. I don’t appreciate receiving squishy cucumbers nor when I request 3 bananas the person has separated each banana. Or I have requested greenest possible and I receive brown spotted bananas.
I realize interrupting the comments correctly can be an issue but I’m generally pretty clear.
Please know I appreciate this service and want to Thank everyone. However it’s important to share this information so that improvements can hopefully be a made.
Warmest regards, RebeccaShow lessRebecca 2584
It’s great. Search needs so work
‘Tis easy to use, even drunk. I started drinking before I put the groceries away and realized I’d forgotten butternut squash. Needless to say I was thunder struck. Even I had heard rumors of the fearful rage that can be focused on one (even one of the highest standing) who fails in an assigned duty. The mind boggles at the rage that can be applied to one such as I. A meek apprentice peasant. - sigh - I shall not burden you further with my personal plights. Needless to say the repercussions would be severe. Thanks to Smith’s same day delivery I was able to subvert disaster. Thank you to the hard working Smith’s that made this delivery timely and contact free.Show lessGhost fo Batman
Fast and friendly
I have had to resort to pick up rather than going in and shopping myself because my husband is at work most of the time and I have a 5.5 month old who tends to scream and cry when in the car seat to long. She’s not sitting up by herself yet so I can’t sit her in the cart. Rather than get judgemental stares from people while she cries I just to do pick up today. Everyone that has brought my groceries out has been super fast and nice. There have been times that I’ve pulled up in a spot and seen all the pick up spots full. I have literally waited until some people left before I call for my order so they don’t get overwhelmed because I felt bad. But definitely an awesome service. :-)Show lessAlyna M
Pretty convenient except for rotten lettuce & other..
This is a pretty convenient app. Used quite a few times. Mostly very good results. Super since it’s free during Covid. Once I got lettuce that looked okay at the top but as soon as it was out of the bag the ends were brown even up the thickened part. As soon as the tie was off it started falling to pieces. Luckily I had taken it back to the store because I was so appalled. Grabbed a man coming out of the office and he was alarmed too. Thankfully he ran it to produce and that man replaced it plus asked if I needed anything else in produce. I was given a free bag of grapes. Produce man was apologizing like crazy. Then October 20th I ordered 3 boxes of Kroger brand tissue 120 count. They were out of stock. Yet they say out of stock items will be replaced with equal or better merchandise. Well it was replaced with 3 boxes of Kroger tissues of 80 per box. I called and spoke to the woman. She said they were out of most tissues. I reminded her of the “replace with items of equal or greater value.” She said I’d get 2 boxes of free tissues.
One time the containers broke through their bags and I had 4 busted bags of groceries.
Dang It’s a drag to have to watch so closely.
Would love to use coupons. Also sorting is not by price. Grr...
Could improve. However it is very convenient.Show lessfrncine
Normally love click list
Click list is great when they don’t make you sit and wait for 2.5 hours! The last 4 times have been bad experiences but before that I had been doing click list for over a year and loved the convenience. Now that I’m pregnant durning this pandemic I try to avoid going into the store, if it weren’t for that I’d probably just give up on click list but I keep trying hoping for a better experience! Last time I complained nobody contacted me back, very frustrating. But I think they’re understaffed and hopefully have fix that issue since I tried last.Show lessMeg Mtz
