Leave a Review Smith's
Who is KrogerPay for anyway?
Smiths, great grocery store, happy with them. But what is with KrogerPay? Couldn’t you just use Apple Pay like a normal store? So now I need to take out my phone, unlock (since Face ID isn’t happening with a mask), find Smiths app, open app, find KrogerPay button, authenticate again (because, again, wearing mask), get barcode, scan or hope cashiers know what to do with it.
Versus take out card, pay. Especially because this is going to work with ANY card anyway!
I really don’t get it. Kroger, please add REAL contactless payment or train your staff that you can buy stuff in store, pay on the phone, and just walk out...Show lessCadel Lowe
Substitutions
I received an email that asked me to approve or disapprove substitutions by a certain time, which I completed within the parameters. When I arrived the substitutions I disapproved were in my delivery. The young lady delivering my items said not a big deal my order had not yet been charged. On my way home I received a call that my card had been charged, they couldn’t refund my card and I would have a credit at the store in Los Alamos which is kept in a notebook.
Why ask for approval or disapproval if Smiths isn’t going to look at it. Also a substitution of cherry tomatoes for small potatoes is not a good substitution. Keeping credits in a notebook is not efficient. I now have a $25 credit that I can only use in Los Alamos and that’s if the notebook isn’t lost. The credit should be applied to my online account and there should be a process to refund money.Show lessbemywolf
Time Saver!!!
When I first opened the app, I thought “oh this is going to take forever”, but being in a high risk Covid-19 group, I pushed on. The interface is clean and clear with products grouped by dept, like deli or beverages. I actually forgot FEWER things than if I wandered around the store. I have always been a meal planner and list maker. In 15 minutes, I’ve filled my cart and checked out. Pick up was AWFUL at the first Smiths I tried. ZERO thought was put into the flow of traffic. I was almost hit. Cars were backing up, heading in. It was chaos. Placed my order today at a different Smiths. Their pickup looked to be on point. All in all, I like this app and will probably always do my shopping this way.Show lessBikerk
Good with Room for Improvement
I like this app for the most part. I really like that I can search based on nutrition, brand, and department. I also like that I can sort results by relevance or alphabetically.
Here are some areas where I think the app can be improved:
• Allow users to upload and use the coupons we receive in the mail from Kroger and product manufacturers.
• Allow users to sort their *shopping cart* using various sorting and filter options, such as:
- Type/category (e.g., produce/fruits/vegetables, meat, beverages, alcohol, cleaning supplies, baking, etc.)
- Department/aisle at the store
- Price (high/low vs low/high)
• Allow users to request the store location carry a specific product through the app.
• When searching for groceries, allow users to sort results based on price (high/low vs low/high).
• When searching for groceries, allow users to use multiple features at once. For instance, I’d like to search for a brand and sort them high to low or alphabetically.
• Instead of allowing users to move all items or none at all from the one shopping cart to to another, allow users to select one, more or all items to move to another cart or to their shopping list.
• Allow users to donate to a cause during checkout.Show lessWowzas15
Thank you
Instead of whining about something taking a full extra 3 minutes more than you thought it would, try being grateful. In some of the most difficult times ever, all retailers are scrambling to stay open and safe, yet most of the reviews I have read.... you people should be ashamed of yourself. So, Smith’s, Walmart, Albertsons, I say thank you. No, I don’t work at a retailer (I’m in banking), though I do have a friend who works for a grocery. Thank you to all the people who are trying to keep us safe (even if I don’t agree with the methodology or politics). Thank you everyone who’s not complaining and just doing their very best. Know that I’m not alone in my appreciation of you and all that you do.Show lessJonB boy
Works great
Once I got familiar with the app I really liked it. I can scan items to get their related coupons. I can edit my list items. I wish my online orders would reflect special savings, like weekend deals, in the prices but so far those special deals have been applied when I pick up my food, even if my initial order did not show that. I haven’t determined how to move items from my in-store list to a pickup list. Some items I know are in the store are not available on the list of available items for pick up, like Winder dairy 1% milk 1/2 gallon. But overall the app is reliable and accurate.Show lessNogdener
Not user-friendly
I tried to add one item to my cart and it added a huge list. Hopefully i took out all the items unintentionally added so i don’t get charged double. I was trying to avoid wal mart pick up, but this was way too much of a headache to do again. Also i placed my order on Thursday and won’t be able to pick up until easter morning. I’ll have to begin everything the morning of instead of being able to prep ahead of time. Oh and a few of the easter candy item that were on my list were taken off. Incredibly disappointed in this app. I was trying to avoid going into stores, but it looks like i’ll have to go inside a store to try to find items that were taken out and couldn’t be added even though they are in stock.Show lessShynoke
Easier than I thought
Initially I was worried about not being able to locate the items needed. The app makes it very simple to search or search by departments. I also had concerns about having an associate picking out my groceries. However due to our current life style changes. It’s best that we stay home. We are not out getting the associates sick. We are doing what has been asked of us. We don’t know who is a carrier and who isn’t. This way we are keeping ourself safe as well as keeping them safe. This was a very simple seamless way to shop.
Thank youShow less2040nina
Weak WiFi
I do love the Smith’s app - I especially like to use it for keeping a grocery list. It’s nice and convenient to know what aisle my items are in. It’s ESPECIALLY great to have store coupons attached to my list and then, ultimately, to my Smith’s account. However, the one thing that really frustrates me is when I’m in the store and trying to access my list but I can’t because the WiFi in the store is SO weak. It’s equally annoying when I’m trying to use my phone to text, call or access the internet (as it’s related to my shopping) but I can’t because, again the WiFi is too weak. I hate to look a gift horse in the mouth because I know the WiFi is free. Unless the stores can beef up their internet connection, I don’t think they should even offer it.Show lessKimster61
Pickup
I have always shopped Smith’s for the past 45 years, and although I am sometimes unhappy about them taking away items I love, I am mostly satisfied. My husband does not like Smith’s meat however.
This review is in regards to my trying to use pickup service and finding it unfriendly for the first time user. My biggest problem was not finding information on whether and how you could add on items to an order a day later. I finally tried it and found that my order was kicked to a day later, which causes me a major problem as I needed items to use for a meal I was dropping off to someone on Saturday and I can’t get my order now until Sunday. If there was a help button or questions button in the main menu it would have saved me this problem.Show lessPalonya
